Hello,

To convert the shortcodes from Visual Composer to tagdiv composer can be done with custom work.
You can request a quote here https://tagdiv.com/web-development-services/

Thank you!

Hello,

Please check this guide https://wpforo.com/community/how-to-and-troubleshooting-2/hide-admin-bar-for-subscribers-user/

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Hello,

Please go to the theme panel -> Header -> mobile header and check if you have this option enabled https://i.imgur.com/IM76Hhv.png if yes, disable it.

Thank you!

Hello,

You can change the color of the icons here https://i.imgur.com/TfBrMsk.png

Thank you!

Hi,

Please let me know the subject of the email.

Thank you!

Hi,

Please tell me where it only appears on one page or the entire site. Did you add any code or elements from another plugin?
Please follow the steps from this topic https://forum.tagdiv.com/topic/error-at-zones-6models-1dom-the-model-does-not-match-the-content-currene/ if you have a child theme; please use the main theme.
You can try to revert an old revision on a page/template -> https://www.wpbeginner.com/beginners-guide/complete-guide-to-wordpress-post-revisions/

Thank you!

Hi,

We tested the version, and the only issue on your website was that you didn’t install a plugin with all the suggestions that I gave you. I don’t know how you made the update; maybe you didn’t deactivate the extra plugins during the update process.

Thank you!

Hello,

Please update the plugins manually, delete the old plugins, and upload them via FTP -> https://forum.tagdiv.com/newspaper-how-to-update-a-plugin/ after activate them.

Thank you!

Hi,

Please provide the link to your website.

Thank you!

Hello,

Please update to the latest version, 12.6.1, and clear all the files to ensure there are no longer corrupted files.

Thank you!

Hello,

Please activate the tagdiv Cloud Library plugin and cleat the cache.

Thank you!

Hello,

Please update the plugins manually, delete the old plugins, and upload them via FTP -> https://forum.tagdiv.com/newspaper-how-to-update-a-plugin/ after activate them.

Thank you!

Hi,

Please let me know if you use the Jetpack plugin, if yes, please check this guide https://jetpack.com/support/masterbar/.

Thank you!

Hi,

The cloud template has support for taxonomies, but you need to assign the taxonomies to a custom post type, not posts, to have it -> https://i.imgur.com/hruQ0lG.png This is added to our list, but I don’t know when it will be fixed.

Thank you!

Hi,

What settings have you set for AMP?

Thank you!

Hi,

We recommend using the mobile theme plugin with amp -> https://i.imgur.com/EgTXw8j.png (on amp let the Transitional option be selected), in this way, the amp will have the mobile theme layout, and you can control the elements that you want to display using the mobile settings.

Please let me know what you have selected here -> https://i.imgur.com/WA5U5uC.png

Thank you!

Hi,

Unfortunately, I can’t see your screenshot.

A solution for sending a screenshot/video is this:
Download, capture, and send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link; paste it here.

Thank you!

Hello,

Please edit with tagdiv Composer, select the row and in the css you can remove the background image https://i.imgur.com/77MRYWj.png

Thank you!

Hi,

The problem was resolved; please clear the cache. You can contact us via email at contact@tagdiv.com and provide the wp-admin access.

Thank you!

Hi,

In the version 12.6 works; please clear the cache.

Thank you!

The mobile theme comes with its own templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout, the page content is made without builders in mobile editor => https://www.screencast.com/t/xbgZG8kH also, the options that are provided to edit the mobile theme version are limited (this keeps the things simple)).
So, if you want to use the cloud templates, then you need to disable the mobile theme and AMP plugins, and then use the responsive version.
You can disable the mobile theme plugin on the pages from the Gutenberg editor using the following option => https://www.screencast.com/t/axXRJsWby
Also, please check this topic where I explained each mobile version -> https://forum.tagdiv.com/topic/mobile-version-not-working-properly-2/ -> https://forum.tagdiv.com/topic/amp-pages-not-working-well-with-this-theme/ and choose what mobile version you want.

Thank you!

Hello,

Please get in touch with us via email at contact@tagdiv.com and provide the wp-admin access.

Thank you!

Hello,

Please get in touch with us via email at contact@tagdiv.com and provide the wp-admin access.

Thank you!

Hello,

Please contact us via email at contact@tagdiv.com and provide the wp-admin access.

Thank you!

Hello,

Please contact us via email at contact@tagdiv.com and provide the wp-admin access.

Thank you!