Hi,

Did you check if you have the required plugins activated, like Cloud Library?

Thank you!

Hello,

Please check this guide https://forum.tagdiv.com/tagdiv-opt-in-builder-emails/

Thank you!

Hi,

No, you need to add your image in Block settings.

Thank you!

Hello,

Usually, this problem can appear when you are using the WPBakery if you have this plugin enables then please disable it and try again. There may be a conflict between WPBakery and the tagDiv cloud library.
Make sure there is not a plugin conflict or a cache issue. Please make a test, deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.

Thank you!

Hello,

You need to edit with tagDiv Composer the cloud template/page, and you can remove the block with a right-click you can delete => https://www.screencast.com/t/BEJIVduVFyZ , or selecting the element and with drag & drop place into the deleting red zone from the bottom right of the page.

Thank you!

Hello,

If the code needs to be set between head tags, this can be put in our theme in Theme Panel -> Analytics/Js Codes -> https://prnt.sc/10jk7fq
You can also, use the ad box to display ads.

Thank you!

Hello,

For the category template, please use posts loop; if you have set a posts loop then will display all posts in this category or you can use Flex Block/Big Grid Flex and set the filter to “Category -Current category” => https://i.imgur.com/7P99qx0.png and this is why the block will display posts for each category. So, please check the settings.

Thank you!

Hi,

I would like to take a look, can you please contact us via email at contact@tagdiv.com and provide the wp-admin and FTP/cPanel access?

Thank you!

Hi,

To have this, you need to use the option to register/login header login or menu login-> https://forum.tagdiv.com/login-how-to-enable-user-registration/

Thank you!

Hi,

You need to use right-click or you could try to delete it like this: select the element, press the button delete from your keyboard, then with your mouse select “YES”.

Thank you!

Hi,

Please check this guide https://www.scratchcode.io/how-to-change-custom-post-type-slug-in-wordpress/

Thank you!

Hi,

You can remove a category using this option and set the category id with “-” https://i.imgur.com/lK04Msf.png

Thank you!

Hi,

Did you check the console when you hit edit the content? Maybe there is an error, so please check it.

Thank you!

Hello,

Please deactivate, delete and reinstall tagDiv Cloud Library from Newspaper plugins => https://www.screencast.com/t/OrzLvR2j and clear all cache.

Thank you!

Hi,

When I share a post of you, the featured image is displayed -> https://i.imgur.com/k4QdkMe.jpg for meta, I think that there is a problem with the image size https://developers.facebook.com/docs/sharing/webmasters/images/

Thank you!

Hello,

The site title that appears in the tab bar can be changed from Appearance > Customize > Site Identity or Settings > General. There, you might be able to see the form fields to set Site Title and Tagline.

Thank you!

Hi,

Using our theme, you can choose from 3 mobile versions; please check if you have the mobile theme plugin activated.
-> mobile responsive => https://www.screencast.com/t/oJ2ShOp47
-> mobile theme plugin => https://forum.tagdiv.com/the-mobile-theme/
-> mobile page => https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/
Suppose you created the mobile pages with tagDiv Composer. In that case, when you install the Mobile Theme plugin, your pages will be overwritten by the plugin (the mobile theme comes with its templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout, the page content is made without builders in mobile editor => https://www.screencast.com/t/xbgZG8kH also, the options that are provided to edit the mobile theme version are limited (this keeps the things simple)).
This is a video about Responsive Newspaper Theme, AMP & Mobile Theme, Mobile Pages & Templates -> https://www.youtube.com/watch?v=SpGkOnJeNZY
So, the mobile responsive is what you see then that you select the viewport on phone => https://www.screencast.com/t/matV17hH, so some settings may apply for each viewport(where is the border blue), and others are not(where the border is black).
The mobile page has the mobile templates from Cloud Library => https://www.screencast.com/t/YCcZ8rL8
Mobile responsive version of the theme and the mobile page editor can be edited with tagDiv Composer, the mobile theme plugin not.
For example, you can have the mobile theme plugin activated and use the mobile page/mobile responsive version for the homepage/pages, but for the categories pages/404 page you can’t use the mobile page/mobile responsive version if you have the mobile theme plugin activated.
So, if you want to design the pages with tagDiv Composer, you can use the mobile page or mobile responsive version.

Thank you!

Hello,

Please note that if Composer makes a page, then the content won’t be displayed on the Mobile theme version. You should create the content with the Mobile Editor https://forum.tagdiv.com/the-mobile-theme/

Thank you!

Hello,

For the category template, please use posts loop; if you have set a posts loop then will display all posts in this category or you can use Flex Block/Big Grid Flex and set the filter to “Category -Current category” => https://i.imgur.com/7P99qx0.png and this is why the block will display posts for each category. So, please check the settings.

Thank you!

Hi,

I would like to take a look, can you please contact us via email at contact@tagdiv.com and provide the wp-admin and FTP/cPanel access?

Thank you!

Hi,

For sending e-mails, wordpress requires a SMTP setup. Find out more about it here: https://www.siteground.com/tutorials/wordpress/use-smtp/
To use the newsletter please check this guide https://forum.tagdiv.com/the-newsletter-plugin/

Thank you!

Hello,

You can edit the homepage with the TagDiv Composer, click on the hamburger menu and choose the menu you need from select menu. You can build the menu from Dashboard -> Appearance -> Menus https://forum.tagdiv.com/main-menu/

Thank you!

Hello,

If you referring to setting a color for each category, you can check this topic => https://forum.tagdiv.com/topic/mobile-theme-duplicate-titles-missing-categories-category-tag-colour/

Thank you!

Hi,

I would like to take a look, can you please contact us via email at contact@tagdiv.com and provide the wp-admin and FTP/cPanel access?

Thank you!

Hi,

I would like to take a look, can you please contact us via email at contact@tagdiv.com and provide the wp-admin and FTP/cPanel access?

Thank you!