Hi,

Please check if it is not disabled by the host, or if this plugin consumes more resources.

Thank you!

Hello,

I checked, but unfortunately, we have not received any email from the address you use for the forum account. So, please resent the email.

Thank you!

Hello,

This option depends on the sort you had, sometimes it can load only two posts, or sometimes more posts.
Also, increase the limit https://i.imgur.com/SX99ADc.png

Thank you!

Hello,

Please check in the Newspaper-> Theme panel-> Translations-> Translations and replace the words on the right side.
A solution for sending a screenshot/video is this:
Download, capture, and send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link; paste it here.

Thank you!

Hello,

You can hide the read more with tagDiv Composer, flex block will find the option in the tab Layout https://i.imgur.com/nErhMJj.png, the same for Posts Loop.
The titles can be hidden only using a custom code Css. Please provide a link to your website.

Thank you!

Hi,

Yes, in the next update will be added.

Thank you!

Hello,

You need to find a plugin to do that, the theme doesn’t have any poll. A shortcode can be inserted by using the element called “Column text” or “Text with title”.
“Column text” and “text with title” elements have a button called “edit content” and if you click on that button, the WP Editor will open, and you can add some text/code/shortcode there. Close the WP Editor from X, save the changes from Composer and view the page to see the changes.

Thank you!

Hello,

Usually, this happens with cache plugins. If the cache plugin does not have mobile support then the mobile theme version can be delivered instead.
The solution would be to use the recommended WP Super Cache plugin instead and activate these settings (especially the mobile device support): https://forum.tagdiv.com/cache-plugin-install-and-configure/

I hope this helps.

Thank you!

Hello,

We can take a look at this and investigate the issue. Please do a full backup to all files and databases and contact us via email at contact@tagdiv.com and provide the following:
– wp-admin URL and credentials
– cPanel URL and credentials
– a link to this topic in order to identify you
Also, during the investigation know that we will disable the other non tagDiv plugins.

Thank you!

Hello,

You can change the icon color here https://i.imgur.com/o4YARKz.png

Thank you!

Hello,

We can take a look at this and investigate the issue. Please do a full backup to all files and databases and contact us via email at contact@tagdiv.com and provide the following:
– wp-admin URL and credentials
– cPanel URL and credentials
– a link to this topic in order to identify you
Also, during the investigation know that we will disable the other non tagDiv plugins.

Thank you!

Hello,

We can take a look at this and investigate the issue. Please do a full backup to all files and databases and contact us via email at contact@tagdiv.com and provide the following:
– wp-admin URL and credentials
– cPanel URL and credentials
– a link to this topic in order to identify you
Also, during the investigation know that we will disable the other non tagDiv plugins.

Thank you!

Hello,

Normally you can have that license assigned on two websites at the same time, but if you give unassign and assign it to one site, and it will be active on that site, then a message appears and you have to wait to expire that time to be able to assign the license to another website.

Thank you!

Hello,

Please let me know if you have installed a plugin recently, or updated a plugin.
Also, for your error please check this topic https://forum.tagdiv.com/topic/error-at-zones-6models-7dom-the-model-does-not-match-the-content-current-3/

Thank you!

Hi,

Please try to contact us via email at contact@tagdiv.com and provide wp-admin access.

Thank you!

Hello,

Please try to deactivate all plugins via FTP, renamed them, and try to connect to the website.
Please check if you don’t have a plugin conflict.

Thank you!

Hello,

Please check the console when you try to save the changes made in Theme Panel maybe is possible to be from the firewall or security module which blocks the admin-ajax.php request, which usually displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module that blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Also, if you are using Cloudflare, please make sure that is set as in our guide https://forum.tagdiv.com/cloudflare-cdn/, you need to disable the Rocket Loader.
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.

Let me know the results!

Thank you!

Hi,

Please set this code in advanced code css for phone #bbpress-forums li.bbp-header li.bbp-forum-info
{
display: inline-block;
width: auto;
}
#bbpress-forums .bbp-header ul.forum-titles li.bbp-forum-freshness
{
display: inline-block;
width: auto;
}


Thank you!

Hello,

I’m glad.
Please let us know if you have other questions.

Have a great day!

Hello,

Please check this topic https://wordpress.org/support/topic/missing-field-hasmerchantreturnpolicy/

Thank you!

Hello,

1. For this website seems you have deleted some code from the header template, so please try to use a revision of the template https://imgur.com/Wueyah2
2. You don’t have reviews which is why are not displayed.
Also, for comments please make sure this option is enabled https://prnt.sc/DheiFWZPt04x

Thank you!

Hi,

Sorry, with right-click you can access that menu.

Thank you!

Hello,

Please continue the discussion in one topic about the same issue -> https://forum.tagdiv.com/topic/the-mobile-theme-does-not-work/#post-479462

Thank you!

Hi,

So, please disable the mobile theme plugin and check the results.
Also, please provide the link to your website and screenshots.
Using our theme you can choose from 3 mobile versions
-> mobile responsive => https://www.screencast.com/t/oJ2ShOp47
-> mobile theme plugin => https://forum.tagdiv.com/the-mobile-theme/
-> mobile page => https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/
If you created the mobile pages with tagDiv Composer, then when you install the Mobile Theme plugin, your pages will be overwritten by the plugin (the mobile theme comes with its templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout, the page content is made without builders in mobile editor => https://www.screencast.com/t/xbgZG8kH also, the options that are provided to edit the mobile theme version are limited (this keeps the things simple)).
This is a video about Responsive Newspaper Theme, AMP & Mobile Theme, Mobile Pages & Templates -> https://www.youtube.com/watch?v=SpGkOnJeNZY
So, the mobile responsive is what you see then that you select the viewport on phone => https://www.screencast.com/t/matV17hH, so some settings may apply for each viewport(where is the border blue), and others are not(where the border is black).
The mobile page has the mobile templates from Cloud Library => https://www.screencast.com/t/YCcZ8rL8
Mobile responsive version of the theme and the mobile page editor can be edited with tagDiv Composer, the mobile theme plugin not.
For example, you can have the mobile theme plugin activated and use the mobile page/mobile responsive version for the homepage/pages, but for the categories pages/404 page you can’t use the mobile page/mobile responsive version if you have the mobile theme plugin activated.
So, if you want to design the pages with tagDiv Composer, you can use the mobile page or mobile responsive version.

Thank you!

Hi,

Please make sure that you don’t have mixed content errors; you can check the console. You have to use an SSL plugin to fix it and then try to activate it again -> https://www.hostinger.com/tutorials/fix-mixed-content-wordpress/ -> https://wordpress.org/plugins/really-simple-ssl/
Also, if the theme can’t be activated, please check the console and see if there are message errors.
Also, make sure that all the settings are like in our requirements, please follow the guide carefully: https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Thank you!