Hi,

Please provide some screenshots about your issue; how the mobile version should be displayed.
Also, please let me know if you have a mobile page/template made and what cache p[lugin you use.

Thank you!

Hi,

The error is not from the theme. Please let me know what version of the theme and WordPress you have, also, php.
If you don’t have the latest version WP 6.2.2 and theme 12.4, then please update them on a staging website, and try there.
Did you made changes to the theme files?

Thank you!

Hello,

Please tell me where it only appears on one page or the entire site? Did you add any code or elements from other plugins?
Also, for your error please check this topic https://forum.tagdiv.com/topic/error-at-zones-6models-7dom-the-model-does-not-match-the-content-current-3/

Thank you!

Hello,

Please make sure that you have the latest version of theme 12.4 and you have the Instagram connect in Theme Panel -> Social/APIS -> https://forum.tagdiv.com/instagram-widget/
Please do a full backup to all files and databases, before updating.

Thank you!

Hi,

Did you have tried to disconnect and reconnect the facebook and Instagram accounts?

Thank you!

Hi,

Yes, indeed seems there is some issue.
I checked and I saw that you use Flex Block 1, if you use the Posts Loop block, the issue persists.
Also, can you check if you don’t have a plugin conflict?

Thank you!

Hi,

You can find the DATE template in Cloud templates -> General -> https://i.imgur.com/Y2BwrDW.png
If you don’t mean this please give me more details, and screenshots.

Thank you!

Hi,

No, because the theme is based on templates, single post templates, author templates, cpt templates, and so on.
You need to edit the CPT Template in frontend if you assign it global -> https://i.imgur.com/wQzYruh.png

Thank you!

Hello,

As far as I know, it changes depending on the data received in the last few days https://developers.google.com/search/docs/appearance/core-web-vitals -> https://pilotdigital.com/blog/how-to-monitor-core-web-vitals-in-google-analytics/

Thank you!

Hi,

The theme doesn’t have animation on the text, so I need to know exactly what elements you use, Flex Block, text with title to provide a CSS to have that effect.

Thank you!

Hi,

If you agree we would like to investigate this issue and find out what is the cause, please make a full backup to all files and database and contact us via email at contact@tagdiv.com and provide the following:
– wp-admin URL and credentials
– cPanel/FTP and credentials
– a link to this topic to identify you
Our team will take a look!

Thank you!

Hi,

To have access to the modules, you need to update the theme to the latest version 12.4.
Please do a full backup to all files and databases, before updating.

Thank you!

Hi,

Please provide the link to your website.

Thank you!

Hello,

You can find the latest version of the revolution slider in the theme package, please download the latest version, 12.4 of the theme from ThemeForest.

Thank you!

Hello,

Please check now.

Thank you!

Hi,

We can take a look so, please contact us via email at contact@tagdiv.com and provide the wp-admin and cPanel login and the license certificate and purchase code.

Thank you!

Hello Dan,

If you disable the classic editor, this problem persists?
Have you checked if don’t have a plugin conflict?

Thank you!

Hi,

Do you use a plugin to optimize the images?

Thank you!

Hi,

I would like to take a look, can you please contact us via email at contact@tagdiv.com and provide the wp-admin access?

Thank you!

Hello,

Please check now https://app.screencast.com/bDLtLSpe7DOsk

Thank you!

Hi,

I would like to take a look, can you please contact us via email at contact@tagdiv.com and provide the wp-admin access?

Thank you!

Hi,

I will do some tests with my personal account. Please let me know if you use the element from Theme Panel -> Footer or the Instagram widget from tagDiv Composer.

Thank you!

Hi,

Would you contact us by email regarding this problem? My colleagues will investigate there.

Thank you!

Hello,

You can use the same license on two websites. Please go to the My License section and assign the domain that you want -> https://i.imgur.com/TxINWwn.png

Thank you!

Hello,

I’m glad you resolved it.
Please let us know if you have further questions.

Have a great day!