Hi,

Can you please provide access to the website where you have the latest version? Please contact us via email at contact@tagdiv.com and provide wp-admin access.

Thank you!

Hi,

You can add the subtitle here -> https://i.imgur.com/5aBbx26.png and after using the element Single Post Subtitle you can add it in the Single Post Template -> https://i.imgur.com/GfohqXq.png -> https://i.imgur.com/cEy3Zfg.png

Thank you!

Hi,

What plugin for the cache do you use? Also, what filter option you have on the News ticker https://i.imgur.com/Ih2SKZ1.png?

Thank you!

Hi,

If your settings are not saved, please check this topic -> https://forum.tagdiv.com/topic/tagdiv-composer-does-not-save-only-content-of-homepage/ and try the suggestions. Also, please check the cache, and clear/purge all cache.

Thank you!

Hi,

You can’t align the menu to the right.
You can add the icons only here -> https://i.imgur.com/q6CJaDe.png
You can do it only with custom code CSS
All these can be obtained if you use the modal popup -> https://forum.tagdiv.com/modal-popup/

Thank you!

Hi,

I need information like what version of the theme you have, WordPress, and PHP.
If you have check for a plugin conflict; if you receive a message error.

Thank you!

Hi,

Please sent those details via email.

Thank you!

Hi,

There is no issue because the security issue was added in the tagDiv Composer version 4.0 -> https://i.imgur.com/sF8iilF.png those from jetpack put a condition there lower than 4.0 and I think that’s why that alert appears. Please deactivate, delete and reinstall tagDiv Composer from Newspaper plugins => https://www.screencast.com/t/OrzLvR2j and clear all cache.

Thank you!

Hi,

Please check the answer to you here -> https://forum.tagdiv.com/topic/tag-div-builder-is-no-longer-working-on-my-site/#post-474741

Thank you!

Hi,

Please check the answer to you here -> https://forum.tagdiv.com/topic/tag-div-builder-is-no-longer-working-on-my-site/#post-474741

Thank you!

Hi,

Please check the answer to you here -> https://forum.tagdiv.com/topic/tag-div-builder-is-no-longer-working-on-my-site/#post-474741

Thank you!

Hello,

OK, I understand that you have a problem, but this is not a common problem, it usually occurs from the firewall, a security plugin.
Please make a full backup to all files and contact us via email at contact@tagdiv.com and provide the following:
–wp-admin URL and credentials
-FTP/cPanel URL and credentials
-CDN access if you use
– a link to this topic in order to identify you
Also, during the investigation know that we will disable the other non tagDiv plugins.

Thank you!

Hello,

Please check this video and do the steps https://www.screencast.com/t/UDXmGbUjcLgC

Thank you!

Hello,

You can’t display the source name on the flex blocks.
You can use the option “Custom Label” https://i.imgur.com/qhDjo0A.png but this option is only for blocks.

Thank you!

Hello,

To change the font and colour for the mobile menu please go in Theme Panel -> Theme Colors -> Mobile menu/mobile search => https://www.screencast.com/t/0CvSgXp9H to set a background image go in Theme Panel -> Background -> Mobile menu/mobile search => https://www.screencast.com/t/uvDejzbX to change the font from Theme Fonts => https://www.screencast.com/t/ANBQe7hQhJd
The social icons from the mobile menu are coming from the Theme Panel -> Social/Apis -> Social Networks -> https://i.imgur.com/kKYIECB.png remove/edit them after your needs.
Also, if you want something different then please use a modal popup -> https://forum.tagdiv.com/modal-popup/

Thank you!

Hi,

The setting from the theme panel is not saved? Please check the console of the browser when you hit the button save https://i.imgur.com/0ex2unk.png -> https://forum.tagdiv.com/topic/newspaper-theme-panel-settings-are-not-being-saved/

Thank you!

Hello,

For mobile theme + Amp the content need to be added in Mobile Editor -> https://www.screencast.com/t/xbgZG8kH
Please check this topic where I explained each mobile version -> https://forum.tagdiv.com/topic/mobile-version-not-working-properly-2/ -> https://forum.tagdiv.com/topic/amp-pages-not-working-well-with-this-theme/ and choose what mobile version you want.

Thank you!

Hi,

There are a lot of changes in the theme files, and this requests custom work.

Thank you!

Hi,

You can send the credentials only via email.

Thank you!

Hi,

Please check if you have the ad code here -> https://i.imgur.com/GvxAZHu.png, because seems there is no code -> https://i.imgur.com/v7mkJZs.png

Thank you!

Hi,

Please provide details of your settings with screenshots.

Thank you!

Hi,

Yes, it is an error. I can add this request to our list.

Thank you!

Hello,

Unfortunately, if you have the option infinite load activates, the sticky sidebar works only for the first post, then the sticky sidebar will not work for the rest posts.

Thank you!

Hello,

You need to use the element form elements -> https://i.imgur.com/yPFzXkf.png , please check this guide -> https://forum.tagdiv.com/create-frontend-submission-form/

Thank you!

Hi,

So, this option -> https://i.imgur.com/24TRdSb.png should work only if you have set here the featured video ->https://i.imgur.com/J2ZNlhK.png I did a test on your website please check -> https://www.screencast.com/t/m6QysBo08I I duplicate the template, and you need to use Single Post Featured image instead to Single Post BG Featured Image for featured video.
That it applies to video embed, it is an error

Thank you!