Hi,

From your screenshot -> https://i.imgur.com/qSskCGB.png, I see that you have extra plugins, and maybe they updated it, then problems can appear; that is why I recommend doing a test only with tagDiv plugins Please check here the support policy https://i.imgur.com/9KB8IRM.png -> https://forum.tagdiv.com/newspaper-theme-support/

Thank you!

Hi,

Please edit the cloud template with tagDiv Composer -> https://i.imgur.com/j8YvKks.png click on the block and remove the offset -> https://i.imgur.com/dJ0iFQu.png let that field empty.
Also, please give us a link to the site and a video with the steps you take.
A solution for sending a screenshot/video is this:
Download, capture, and send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link; paste it here.

Thank you!

Hi,

Please check this video https://www.screencast.com/t/8kZItE5F9Ras.
Please make a full backup to all files and contact us via email at contact@tagdiv.com and provide the following:
–wp-admin URL and credentials
-FTP/cPanel URL and credentials
– a link to this topic in order to identify you
Also, during the investigation know that we will disable the other non tagDiv plugins.

Thank you!

Hi,

To sort the block for Popular (24h,48h and 7days) you need to have added the element SINGLE POST VIEWS => https://i.imgur.com/pLWuoSS.png -> https://i.imgur.com/BbrBmL0.png, also, for Popular you need to have this option enable https://i.imgur.com/grI3bti.png
The sort option will be displayed popular posts of the last 48 hours, those can be older posts.
Also, for this, I recommend using cache option on the blocks -> https://forum.tagdiv.com/use-flex-blocks-cache-option/

Thank you!

Hi,

1. Here is displayed the excerpt -> https://i.imgur.com/mFCzM4d.png but inside the post you need to use the element Subtitle -> https://i.imgur.com/7l7cL09.png
2. You can use both, you can copy-paste the text -> https://i.imgur.com/xmisIAT.png
3. You can use whatever Single Post Template you want because the element Single Subtitle Post is in the tagDiv Composer and you can add it -> https://i.imgur.com/GfohqXq.png -> https://i.imgur.com/cEy3Zfg.png

Thank you!

Hi,

Please let me know what version of the theme you have.
Also, please disconnect and reconnect the account there, clear the cache, and check after.

Thank you!

Hi,

I hope it’s not upset, but I made these changes directly to you on the templates, this is a video on how to do it -> https://www.screencast.com/t/SZpKEV5Ce6, usually, different elements can appear that have been set on row margin-top.

Thank you!

Hi,

I think that was some misconfiguration with the code, the code maybe wasn’t complete.

Thank you!

Hello,

Please let me know what you use for editing, Gutenberg, or Classic editor.
If you use the classic editor you can check the size here -> https://i.imgur.com/EfReygd.png
If you use Gutenberg please make sure when you add the image in full size -> https://i.imgur.com/dLiIGVg.png -> https://i.imgur.com/knrPUfU.png Also, you need to
stretch the row -> https://i.imgur.com/XlFQnvz.png because the content size default is 1200px; and check after.
Those are for some standard templates and flex blocks.

Thank you!

Hello,

This can be done only if you use a mobile template -> https://i.imgur.com/PYc6bWV.png -> https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/ if you have the responsive version you can’t delete it for mobile.

Thank you!

Hello Francis,

I think the problem is that the mega menu structure is not correctly made; please check this guide -> https://forum.tagdiv.com/mega-menu/
If you have a parent category with subcategories https://i.imgur.com/ScOzLD5.png -> https://i.imgur.com/9F8KosV.png , you need to select only the parent category for mega menu.
Also, please provide some screenshots with your settings for the menu an the link to your website.

Thank you!

Hi,

I checked and you have here a padding added -> https://i.imgur.com/MDFaE8F.png
This with space is from an extra block that you added -> https://i.imgur.com/J3STRy1.png

Thank you!

Hello Armand,

To have a category template with subcategories, you need to duplicate the template, and after you can use a flex block and a Big grid Flex to display the posts from subcategories. You must duplicate the category template, because if you set a block on a certain subcategory, then it will be displayed for all categories.
Check this topic: https://forum.tagdiv.com/topic/different-logo-in-categorypage/; Here is explained how to duplicate a header correctly and make some changes for a category template or other templates.
You can assign the template for each category in Theme Panel -> Categories.

Thank you!

Hi,

Please do a test using only tagDiv plugins, there is a plugin conflict.
You have also, a plugin for redirecting.

Thank you!

Hi,

I checked and we didn’t receive any email from you. Please resend it.

Thank you!

Hello,

You need to set the link like this -> https://i.imgur.com/1FdrTVA.png you need to add the entire link.

Thank you!

Hello,

You can adjust the margin and padding for those elements in the tab css -> https://i.imgur.com/gKlFTOE.png

Thank you!

Hi,

Please deactivate, delete, and reinstall tagDiv Composer from Newspaper plugins => https://www.screencast.com/t/OrzLvR2j and clear all cache.
There was no issue, there were issues with the plugin version only https://forum.tagdiv.com/topic/jetpack-alert-about-td-composer-vulnerability/

Thank you!

Hi,

Please provide the link to your website.
Also, please provide screenshots with what you want to remove.

Thank you!

Hi,

To create a mega menu please check this guide https://forum.tagdiv.com/mega-menu/

Thank you!

Hello,

Please provide more details about your issue.

Thank you!

Hi,

So, the problem is resolved, right?

Thank you!

Hi,

Please set the featured video like this -> https://i.imgur.com/Dd4vtVm.png -> https://i.imgur.com/8tbBY1r.png

Thank you!

Hi,

Google Analytics provides actual and distinct value for your visitors, so please chck there the post view count. Our post-view counter counts every post-visualization, even if the same individual visits the post again, which is why there may be some differences.

Thank you!

Hello,

Please activate the tagdiv Standard Pack plugin and clear all the cache.

Thank you!