Hello Sean,

This problem is caused by the plugin for cache that you use, I think that created a file like this -> https://i.imgur.com/Rt7fJMx.png -> https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/ please delete that file, flush the cache and check after.

Thank you!

Hi,

Have you checked for a plugin conflict?
we can take a look and see what can be done there. Please make a full backup to all files and contact us via email at contact@tagdiv.com and provide the following:
–wp-admin URL and credentials
-FTP/cPanel URL and credentials
– a link to this topic in order to identify you
Also, during the investigation know that we will disable the other non tagDiv plugins.

Thank you!

Hi,

You can apply global templates from here -> https://i.imgur.com/r3Hqlto.png -> https://i.imgur.com/KkmGNFN.png
All the templates are in cloud library -> https://forum.tagdiv.com/how-use-tagdiv-cloud-library-templates/ -> https://forum.tagdiv.com/cloud-library-templates/

Thank you!

Hi,

This sounds like a caching issue.You can check if is a plugin conflict by checking only with the theme plugins enabled. But since you say when you are logged was working correctly, then it can also be a cache or object cache https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/.
Please let me know what plugin for the cache you have and the server.

Thank you!

Hello,

Normally no user will zoom that much.
The logo “The Rimont” is an SVG code, so please delete it -> https://i.imgur.com/TvihpW6.png check each viewport.

Thank you!

Hi,

1. Try to install the plugin Classic Widgets by WordPress and see the results.
2. Please activate the tagDiv Social Counter plugin.

Thank you!

Hi,

Please provide more details, like if you use mobile theme, screenshots, and the link to your website.

Thank you!

Hi,

Please enable social share from Theme Panel -> Social/APIS -> Social Share -> https://i.imgur.com/H5ZyJDt.png

Thank you!

Hi,

Please check this guide https://forum.tagdiv.com/woocommerce-happy-add-favorites/

Thank you!

Hi,

Please check if this code is missing from your .htaccess: https://www.screencast.com/t/iN0R93dD3p from our requirements https://forum.tagdiv.com/requirements-for-newspaper/ this requirement is not displayed in System Status.

Thank you!

Hi,

If you will do the above steps, the version will be 4.1

Thank you!

Hi,

Please let me know what version of the theme do you have.

Thank you!

Hi,

Please deactivate, delete, and reinstall tagDiv Composer from Newspaper plugins => https://www.screencast.com/t/OrzLvR2j and clear all cache.
There was no issue, there were issues with the plugin version only https://forum.tagdiv.com/topic/jetpack-alert-about-td-composer-vulnerability/

Thank you!

Hi,

I don’t know why is not applied to you.

Thank you!

Hi,

This is an older version of the theme, and only the latest versions are compatible with PHP 8; so please update the theme.

Thank you!

Hi,

This sounds like a caching issue.You can check if is a plugin conflict by checking only with the theme plugins enabled. But since you say when you are logged was working correctly, then it can also be a cache or object cache https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/.
Please let me know what plugin for the cache you have and the server.

Thank you!

Hi,

Please delete the letter “e” from here https://i.imgur.com/kfI5gyb.png -> wp-content/plugins/td-cloud-library/state/single/tdb_state_single.php
and here https://i.imgur.com/sLilsT8.png -> wp-content/plugins/td-cloud-library/parts/tdb-comments.php from those paths.

Thank you!

Hi,

You can use Ajax categories dropdown https://i.imgur.com/Z1IQggd.png -> https://forum.tagdiv.com/flex-block-settings-guide/

Thank you!

Hello,

Please make sure that you have the same settings for all social icons -> https://i.imgur.com/neB43ah.png -> https://i.imgur.com/KeeknMI.png

Thank you!

Hi,

Yes, will apply to all pages.
The facebook pixel also, needs to be added to the head tags.

Thank you!

Hello,

Usually, this happens with cache plugins. If the cache plugin does not have mobile support then the mobile theme version can be delivered instead.
The solution would be to use the recommended WP Super Cache plugin instead and activate these settings (especially the mobile device support): https://forum.tagdiv.com/cache-plugin-install-and-configure/

I hope this helps.

Thank you!

Hi,

Those create an object cache and those are not tested with the theme. Please check this guide to help you to solve it https://www.linode.com/docs/guides/how-to-use-nginx-fastcgi-page-cache-with-wordpress/

Thank you!

Hi,

You should be able to edit with tagDiv Composer, please try to edit the template from here -> https://i.imgur.com/ovpPuOQ.png

Thank you!

Hi,

Depends, you can set on the element the margin and padding.

Thank you!

Hello,

Please make sure that you have the tagDiv Shop and Woocommerce plugins activated.
You can import from Cloud Library on your page -> https://i.imgur.com/056P42f.png-> https://i.imgur.com/Xwb3E5T.png. The block will be set at the bottom page content, but you can move it where you want, select the row => https://i.imgur.com/ddupL4m.jpg

Thank you!