Hi,

If you agree we would like to investigate this issue and find out what is the cause, please make a full backup to all files and database and contact us via email at contact@tagdiv.com and provide the following:
– wp-admin URL and credentials
– cPanel/FTP and credentials
– a link to this topic to identify you
Our team will take a look!

Thank you!

Hi,

I think you referring to infinite loading.
You can disable the option the Auto Loading on the Single Post Template edit with tagDiv Composer -> Show site wide settings => https://www.screencast.com/t/4RnV1CnxiuA -> https://forum.tagdiv.com/infinite-loading-single-posts/

Thank you!

Hello,

I saw you have nginx server, please set the permalinks like in this guide https://tecadmin.net/nginx-for-wordpress-permalinks/

Thank you!

Hi,

I checked and for me works https://i.imgur.com/yvGdpKi.png on your website. Please check now.

Thank you!

Hi,

I just checked and now is displayed correctly -> https://i.imgur.com/qA2JZqW.png

Thank you!

Hi,

I’m glad you solve it.

Have a great day!

Hi,

Please make sure that all theme requirements were set as in our guide https://forum.tagdiv.com/requirements-for-newspaper/ you can try to double the wp memory limit.
Also, please check this guide
https://www.keycdn.com/support/502-bad-gateway

Thank you!

Hi,

If your settings are not saved, please check this topic -> https://forum.tagdiv.com/topic/tagdiv-composer-does-not-save-only-content-of-homepage/ and try the suggestions. Also, please check the cache, and clear/purge all cache.

Thank you!

Hi,

You need to set the number of paragraphs -> https://i.imgur.com/KgA2O6B.png
Also, you can create a new page where you can add the block, style it, and after copy it -> https://i.imgur.com/NMXN7Uw.png and set it in the ad section.

Thank you!

Hello,

Yes, you need to set the wp-memory as is describe in our guide –
> https://forum.tagdiv.com/requirements-for-newspaper/ -> https://i.imgur.com/tnyV0iV.png
You can ask your host to help you.

Thank you!

Hi,

Yes, but for me works as you can see in the screenshot.
Did you check for a plugin conflict?

Thank you!

Hello,

Please provide the link to your website.
Also, please check if you have set a width on the element -> https://i.imgur.com/BVnUH7T.png

Thank you!

Hello,

To display the ad in the header of mobile, you need to edit with tagDiv Composer, select the viewport on phone, add a row and in the row add “ad box” and set the code for the ad.

Thank you!

Hi,

Please check this guide https://wp-rocket.me/blog/clear-plugin-cache/#:~:text=Clearing%20your%20cache%20using%20WP,Clear%20and%20preload%20cache%20button.

Thank you!

Hello,

Please check the width of the menu -> https://i.imgur.com/SsRkj75.png and check the value.
Also, you can change the color here open the css https://i.imgur.com/Rg6LPPa.jpg -> https://i.imgur.com/bBeL0qN.png

Thank you!

Hello,

Please make sure that update was made without any issue.
Also, please deactivate, delete and reinstall tagDiv Composer from Newspaper plugins => https://www.screencast.com/t/OrzLvR2j and clear all cache.

Thank you!

Hello,

The mobile theme comes with its own templates, so please let me know what you want to change. Most of them can be done only with custom code CSS.

Thank you!

Hi,

Can you please provide a video with your blocks and the code that you made? I will want to do some tests.

Thank you!

Hi,

Maybe there is some limit, but I don’t know exactly.
You can set the categories ids here -> https://i.imgur.com/hOkrDSR.png

Thank you!

Hello,

There is an issue, with the latest version of WordPress 6.2.
Also, we recommend using cloud/PRO templates in order to have the possibility to edit them with the TagDiv Composer, which contains a lot of functions and features, Please check our tutorial here: https://forum.tagdiv.com/tagdiv-composer-tutorial/
More documentation about the cloud templates is here:
– https://forum.tagdiv.com/cloud-library-templates/
– https://forum.tagdiv.com/design-post-pages-using-cloud-library-templates/
– https://forum.tagdiv.com/cloud-library-category-templates/

Thank you!

Hello,

Usually, this problem can appear when you are using the WPBakery if you have this plugin enables then please disable it and try again. There may be a conflict between WPBakery and the tagDiv cloud library.
Make sure there is not a plugin conflict or a cache issue. Please make a test, deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.

Thank you!

Hi,

If you want now those remove the ads, you can contact us via email at contact@tagdiv.com and provide the wp-admin and cPanel access.
Also, this week will be an update, so the option to hide them will be added.

Thank you!

Hello,

Our theme is Newspaper, those errors are from another theme -> https://i.imgur.com/fkuJhXg.png Do you have a child theme?
Please make sure that the theme is newspaper.

Thank you!

Hello,

You can change the color here https://i.imgur.com/dvp5cSl.png and here -> https://i.imgur.com/ALuDkNn.png
Also, the color for category/tag/search is set on the rows -> https://i.imgur.com/rtdMsG7.png

Thank you!

Hi,

Please make sure the word is written in uppercase.
Also, the style can be changed only with custom code css, please let me know how you want to look at the element to be able to provide the CSS code.

Thank you!