Hello,

We can take a look at this and investigate why it is not working for you. There could be an easier way to solve this issue. Contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you

Thank you!

Hello,

You can stretch the row.

Thank you!

Hello,

I checked, and on my phone and desktop looks well.

Have a great day!

Hello,

Did you use a plugin to optimize the CSS and Js? If yes, can you please disable those options, purge the cache and check it in the incognito tab?

Thank you!

Hello,

This template for the category is from Theme Panel, and this one can’t be edited with tagdiv Composer. If you want to change something, you can do it in Theme Panel -> Categories -> https://i.imgur.com/oSReSbf.png
If you want, you can import a cloud template from tagdiv Cloud Template which looks like this one https://cloud.tagdiv.com/#/load/Category

Thank you!

Hi @beyonduality,

I think the Siteground Security Plugin was the culprit plugin.
I’m glad you solved it.

Thank you!

Hello,

If you receive that message then you don’t have the header template assigned, please go to Theme Panel -> Header and assign the Header Template, after you can design it with tagdiv Composer -> https://i.imgur.com/8jv0e08.png.
Please provide a screenshot of how the homepage is displayed when the design is broken.
A solution for sending a screenshot/video is this:
Download, capture, and send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link; paste it here.

Thank you!

Hi,

Please edit the page normally and change the setting for the page into Template: Default template because I think you have there the setting: Pagebuilder + Latest articles + Pagination and these are not editable by the tagDiv Composer plugin.
The standard pack plugin is deprecated, so I recommend using cloud templates.

Thank you!

Hello,

We are sorry for the inconvenience.
From time to time, the team from Facebook send us to renew the APP, only that during the time they analyze it, this APP is not available, that’s why Instagram is not working -> https://i.imgur.com/HLO0eaT.png
Today it should work.

Thank you!

Hello,

From time to time, the team from Facebook send us to renew the APP, only that during the time they analyze it, this APP is not available, that’s why Instagram is not working -> https://i.imgur.com/HLO0eaT.png
Today it should work.

Thank you!

Hi,

You also activated the mobile theme plugin; please deactivate it.
Please check this topic where I explained each mobile version -> https://forum.tagdiv.com/topic/mobile-version-not-working-properly-2/ and choose your mobile version.

Thank you!

Hello,

Please activate the tagdiv Cloud Library and tagdiv Social Counter plugins from Newspapaer -> Plugins.

Thank you!

Hi,

You use mobile theme plugin then you need to set the logo in Theme Panel -> Mobile Theme -> Header -> https://i.imgur.com/Vv4BpE1.png

Thank you!

Hello,

Please provide more details about your encountered problem; you can include screenshots.
A solution for sending a screenshot is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html

Thank you!

Hello,

Please try to use a default theme and send me the link.

Thank you!

Hello,

I informed one of our developers, and we hope the problem will be resolved today.
This issue is only for the Instagram personal feed.

Thank you!

Hello,

To have the categories there, then you need to edit, select the block and in the tab Filter, set the filter type to https://i.imgur.com/0TU4ppn.png

Thank you!

Hi,

Usually, this happens with cache plugins. If the cache plugin does not have mobile support, then the mobile theme version can be delivered instead.
The solution would be to use the recommended WP Super Cache plugin instead and activate these settings (especially the mobile device support): https://forum.tagdiv.com/cache-plugin-install-and-configure/

Thank you!

Hi,

If you set it like this then you can see the settings -> https://i.imgur.com/z4zgtEM.png

Thank you!

Hello,

Please get in touch with us via email at contact@tagdiv.com and provide the wp-admin access. I will do a test with my account.

Thank you!

Hello,

Please let me know the subject of the email to identify you.

Thank you!

Hello,

You need to create your CPT and taxonomies
-> https://forum.tagdiv.com/introduction-cpt-acf-newspaper-theme/
-> https://forum.tagdiv.com/use-posts-lists-shortcode/
-> https://forum.tagdiv.com/filters-sorting-taxonomies/
-> https://forum.tagdiv.com/custom-fields-support/

Thank you!

Hello,

So, if yu want to use the footer template from Theme Panel, please activate the tagDiv Standard Pack plugin.

Thank you!

Hello,

You can upload your pdf in media library.

Thank you!

Hello,

So are you referring to the page or the URL?
For the category template, if you have set a posts loop then will display all posts in this category or you can use Flex Block/Big Grid Flex and set the filter to “Category -Current category” => https://i.imgur.com/7P99qx0.png -> https://wpmarmite.com/en/change-url-categories-wordpress/

Thank you!