Hello,

Unfortunately, you can’t show the both, featured image and the featured video, only one in the Single Post Template.

Thank you!

Hello,

The mega menu option has not been implemented for mobile themes. Mobile theme is a lite version without too many options.

Thank you!

Hello,

This sounds like a caching issue.You can check if is a plugin conflict by checking only with the theme plugins enabled. But since you say when you are logged was working correctly, then it can also be a cache or object cache https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/.

Thank you!

Hi,

For comment count from the Home page, you can disable from Theme Panel-> Block Settings- > Meta info on Modules/Blocks the Show Comment Count => https://www.screencast.com/t/CpWa2hGiyWJ.

Thank you!

Hi,

Please do a full backup for the website and please contact us via email at contact@tagdiv.com and please provide wp-admin access and also include this topic so we can identify you. We’ll check it as soon as possible.

Thank you!

Hi,

Usually, this happens when you set the page content in the header or footer sections.
-> https://i.imgur.com/381J9qm.jpg
-> https://i.imgur.com/wVGxYeg.jpg
-> https://i.imgur.com/0O3iGEg.jpg
So, please check if you have set the elements in the footer zone.
Also, I don’t know, but I think some of the problems you have are caused by a conflicting plugin.
2. In the Single Post Template, you need to add the elements from tagdiv Composer; you can find the shortcodes if you search after Single; those are for Single Post Template, -> https://forum.tagdiv.com/reviews-2/

Thank you!

Hi,

Please follow the steps from the topic provided.

Thank you!

Hello,

Are the settings saved? I think the settings are not saved which is why the cloud is not applied. Please check the console of the browser when you hit the button save https://i.imgur.com/0ex2unk.png -> https://forum.tagdiv.com/topic/newspaper-theme-panel-settings-are-not-being-saved/

Thank you!

Hello,

To change the color, please check the tab style https://i.imgur.com/Q54fc3q.png.

Thank you!

Hello,

If you add the code for ads, it should be centered.

Thank you!

Hello,

There are presents some templates; you can import the template that you want from tagdiv Cloud Library -> https://forum.tagdiv.com/cloud-library-category-templates/, and you can assign what template you want for a category from Theme Panel -> Categories https://imgur.com/gggYHLj

Thank you!

Hi,

I do not understand what you mean. The locker is customized in Opt-In -> Lockers -> https://forum.tagdiv.com/lockers/

Thank you!

Hi,

You can simply set the Open source in a new window check the option for source and via -> https://i.imgur.com/iSpiT3C.png

Thank you!

Hello,

Check if there is an object cache applied on the backend. Here is a guide that will help you with this: https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/. After the object cache file is removed, the theme will remain activated. If the issue is still there, we need your cpanel URL and credentials via email at contact@tagdiv.com

Thank you!

Hello,

The theme accent color it only applies to certain elements, for example, to back to top button.You can copy and paste the style from one block to another.
You can use the Global Colors option from Manager -> Global Colors -> https://i.imgur.com/PM6VoBL.png

Thank you!

Hi,

I saw you sent an email, our team will take a look.

Thank you!

Hi,

We can investigate this issue.
Please get in touch with us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic to identify you

Thank you!

Hi,

We can investigate this issue.
Please get in touch with us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic to identify you

Thank you!

Hello,

Please provide more details about your issue with screenshots and the link to your website.
Have you tried to see that a plugin conflict does not cause this issue?

Thank you!

Hello,

Please provide screenshots of the issue and the link to your website.

Thank you!

Hello,

I’m glad the problem is solved.

Have a great day!

Hello,

Yes, it should work better, especially if you have plugins that require 256 memory, like WPML.

Thank you!

Hello,

I’m glad you resolved the problem and you found the culprit plugin.

Have a nice day!

Hi,

Please let me know if you have the mobile theme activated; if yes, please deactivate it.
Please check this topic where I explained each mobile version -> https://forum.tagdiv.com/topic/mobile-version-not-working-properly-2/ and choose your mobile version.

Thank you!

Hi,

Please activate the tagdiv Social Counter.
Also, please let me know what php version you have.
Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
Examine some other potential interfering factors: https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/
If that problem is still there, then please execute these steps:
1. deactivate TagDiv Composer
2. uninstall (delete) TagDiv Composer
3. clear cache (if a cache plugin is present).
4. install TagDiv Composer & Cloud Library
5. activate TagDiv Composer
6. clear cache (if a cache plugin is present).
Access Newspaper -> Plugins and install the Standard Pack plugin if you use default templates.

I hope that helps you!

Thank you!