Hi,

Please provide some screenshots with your settings.
You can add the shortcode there in the section created for ads.

Thank you!

Hi,

Did you add something code for pagination https://i.imgur.com/XeQwH67.png, because this code is not from our theme, did you check for that plugin conflict?

Thank you!

Hello,

When you assign a cloud template for a CPT or taxonomy, you can set an individual header and footer also, like for category.

Thank you!

Hello,

To display the custom label, you have those options only, eventually, using a custom code css, but this depends on what settings you have on the block -> https://i.imgur.com/L5Ju88w.png

Thank you!

Hi,

Usually when this problem appears what you need to do is to double the wp memory that is alcoate for the website.
We recommend to set it on 256MB, if you already have it at 256 then double it.
-> https://forum.tagdiv.com/requirements-for-newspaper/

Thank you!

Hello,

You can stretch the row on the header -> https://i.imgur.com/0wXVt9V.jpg

Thank you!

Hello,

I think that I know what the problem is, please edit the cloud template with tagDiv Composer -> https://i.imgur.com/j8YvKks.png click on the block and remove the offset -> https://i.imgur.com/dJ0iFQu.png let that field empty.
To sort the block for Popular (24h,48h and 7days) you need to have added the element SINGLE POST VIEWS => https://i.imgur.com/pLWuoSS.png -> https://i.imgur.com/BbrBmL0.png, also, for Popular you need to have this option enable https://i.imgur.com/grI3bti.png
The sort option will be displayed popular posts of the last 48 hours, those can be older posts.

Thank you!

Hello,

Please provide the link to your website.

Thank you!

Hi,

So, you imported the header?
If yes, that background is set on the modal popup for subscribe -> https://i.imgur.com/MD07aol.png

Thank you!

Hi,

1. You can edit them with tagdiv Composer and set your categories titles after you can apply a filter for each block, with what category you want to display -> https://i.imgur.com/Ap2LH3b.png
2. This sounds like a caching issue. More specifically, a caching that affects the backend, like object cache. But that would affect the whole theme panel, not just specific settings.

It could also happen due to a firewall or security setting, but if that were the case, none of the settings would.

Thank you!

Hello,

Please let me know what version of PHP you use.

Thank you!

Hello,

Please provide more details, like screenshots and the link to your website.

A solution for sending a screenshot/video is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Hello,

Please make sure you have the tagdiv Standard Pack plugin activated.
Also, for images please regenerated the thumbs https://forum.tagdiv.com/theme-thumbs/

Thank you!

Hello,

Please make sure you have the same cloud template, or that you use a cloud template because it seems on some posts, you use standard templates.

Thank you!

Hello,

The Instagram account needs to be administrated by a Facebook account, and the Instagram Account needs to be business -> https://forum.tagdiv.com/instagram-widget/

Thank you!

Hi,

Please check if you have the mobile theme plugin activated, if yes, please disable it.
Also, please check this topic where I explained each mobile version -> https://forum.tagdiv.com/topic/mobile-version-not-working-properly-2/ and choose what mobile version you want.

Thank you!

Hi @marcunix,

Please delete the theme and license from those websites and contact us via email and provide the license my colleagues will check if the license is removed from those websites, and then will check if the license works well.

Thank you!

Hi,

Please contact us via email at contact@tagdiv.com and provide the wp-admin access and include a link to this topic.

Thank you!

Hello,

Please check on another viewport, maybe you hide it on the desktop

Thank you!

Hello,

You can set the font here https://i.imgur.com/ISY8lnZ.png You have the option to add and use custom fonts files, please check our guide: https://forum.tagdiv.com/font-customization/

Thank you!

Hello,

Please edit the search template because you have on the posts loop the offset set to 3 https://i.imgur.com/P7dyO9w.png.
You can edit the cloud template from here https://i.imgur.com/d2oVj3Y.png, and delete the sidebar as I said above by right-clicking or selecting the element and with drag & drop, place into the deleting red zone from the bottom right of the page => https://i.imgur.com/vkQVCjn.jpg -> https://i.imgur.com/SSxLy2j.png.

Thank you!

You can request a refund here: https://themeforest.net/refund_requests/new, this request will be analyzed if the terms of use of the theme have been respected.

Hi,

You can try to set the logo text and set your font for it https://forum.tagdiv.com/add-logo-newspaper/
For logo size for desktop we recommend using 272 x 90px, and for mobile 140 x 48px

Thank you!

Hi,

Please contact us via email at contact@tagdiv.com and provide the wp-admin access and include a link to this topic.

Thank you!

Hello,

You can create a new page, where you can have no header and no footer -> https://i.imgur.com/yzFsQdv.png
You can delete elements from the page with right-click, or selecting the element and with drag & drop place into the deleting red zone from the bottom right of the page => https://i.imgur.com/vkQVCjn.jpg -> https://i.imgur.com/SSxLy2j.png
Also, if you want to add HTML code, you can use the element Raw HTML -> https://i.imgur.com/0nrj4FI.png

Thank you!