Hello,

Please go to Theme Panel -> Template Settings -> Blog and set here the sidebar -> https://i.imgur.com/PAQ3cpj.png

Thank you!

Hello,

Please check if the row on the header is stretched, if yes, then please change it to default -> https://i.imgur.com/BrEE1kg.png

Thank you!

Hello Raphael,

Unfortunately, this demo is not used the Global color, so you need to change the color for each block, but if the blocks are the same you can copy-paste the style -> https://i.imgur.com/BIoUd4w.jpg
For Exclusive, you can change from here https://i.imgur.com/2Hhym0m.png

Thank you!

Hello,

I just checked and the website looks fine -> https://i.imgur.com/9eDDHPl.png -> https://i.imgur.com/OHdhI2I.png

Thank you!

Hello,

You need to use the smart list from tagDiv Composer, inside Single Post Content ->
https://i.imgur.com/dbipPWQ.png according to the documentation https://forum.tagdiv.com/smart-lists/
Also, you don’t need to use the classic editor, you can use the Gutenberg editor, which is the default editor for WordPress and select/add the element classic https://i.imgur.com/9sWuCtW.png to add the smart list.
Also, please make sure you have the same heading, in the post editor and in the smart list element, please check this video -> https://www.screencast.com/t/BuFFxQKgj

Thank you!

Hi,

Please check the steps from here: https://forum.tagdiv.com/topic/unable-to-edit-text-with-title/ and also other possible issue as here: https://forum.tagdiv.com/topic/403-error-on-tagdiv-composer-when-trying-to-use-wp-editor-wpedito-php/
Please check your .htaccess file: https://www.screencast.com/t/MJ78SDZr4Gl -> https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/

Thank you!

Hello Jason,

If you want to update the theme, you should download the latest version of it from Theme Forest account and download it.
Please make a full backup to all files and database => https://www.youtube.com/watch?v=LAJXrSI-dDA
Here you can find information about the changes that have occurred in each update over time https://tagdiv.com/newspaper/
I recommend that you update the theme manually https://forum.tagdiv.com/how-to-update-the-theme-2/ via FTP/cPanel/File Manager, also if possible disable extra plugins during the theme update to avoid any problems that may arise and make sure that you have activated the tagDiv Standard pack plugin to keep the website’s look. You can try to update the theme on a staging website.
After you update the theme, you need to update the theme plugins too.
In the worst cases, the settings in the theme panel may be lost (there have been isolated cases), in these cases, after the theme plugins that were previously used are activated, you will have to use a backup for the theme panel -> https://forum.tagdiv.com/import-export-theme-settings/
Also, if you want, you can contact our custom work team here and they can help you to update the theme safely: https://tagdiv.com/premium-customization-services/

Hope this help you!

Thank you!

Hello,

You can edit them with tagdiv Composer and set your categories titles after you can apply a filter for each block, with what category you want to display -> https://i.imgur.com/Ap2LH3b.png
Please check this topic https://forum.tagdiv.com/topic/category-pages-not-showing-correct-content/
Also, you can hide the image here https://i.imgur.com/J0aHfkF.png

Thank you!

Hi,

Please try to set the inner row on this layout -> https://i.imgur.com/6rcFG9o.png and set for the first column 30% and the second 70% https://i.imgur.com/cUnvdli.png

Thank you!

Hi,

You can find that background in the pages named Newsletter Modal – Reel News PRO, please edit it with tagdiv composer and changed it https://i.imgur.com/mnI8ItX.png

Thank you!

Hello,

Please let me know if you use a child theme; if yes, please use the main theme.
Also, please deactivate, delete and install it again from Newspaper -> Plugins.

Thank you!

Hi,

So, you have this error; you didn’t specify that the first time.
Please get in touch with us at contact@tagdiv.com and provide the wp-admin and cPanel login, license certificate, and purchase code.

Thank you!

Hi,

I’m glad!

Have a great weekend!

Hi,

Please contact us via email at contact@tagdiv.com and provide wp-admin access.

Thank you!

Hi,

Please contact us via email at contact@tagdiv.com and provide wp-admin access.

Thank you!

Hi,

The WP Memory you need to set in the WordPress wp-config.php file.
Also, please clear the cache a few times.

Thank you!

Hi,

Please check the articles
-> https://docs.wpstackable.com/article/393-updating-failed-the-response-is-not-a-valid-json-response-error
-> https://passionwp.com/response-is-not-a-valid-json-response-error/#:~:text=The%20error%20%E2%80%9CUpdating%20failed. and try the steps.

Thank you!

Hi,

You do not need to add the logo in Theme Panel, you need to add it like this guide https://forum.tagdiv.com/add-logo-newspaper/
Also, this problem is related to your host so please ask them to help you to solve it.
You can check also, those guides/topics to solve it https://community.godaddy.com/s/question/0D53t00006VmAiCCAV/502-bad-gateway-error-godaddy-refuses-to-acknowledge-fix
-> https://kinsta.com/blog/502-bad-gateway/

Thank you!

Hello,

Please let me know the subject of the email and email address.
If you sent an email, then we will take a look and try to help you as soon as possible.

Please be patient!

Thank you so much for understanding!

Hello,

The menu is sticky -> https://i.imgur.com/mpEGJD1.png
Please provide the screenshot if you have selected the menu sticky for mobile.

Thank you!

Hello,

Please check this topic about how you can migrate the website -> https://wordpress.org/plugins/duplicator/-> https://forum.tagdiv.com/topic/move-theme-changes-from-staging-to-live/.
You copy the code and paste it to your new page. Also, the images need to be re-uploaded.
You can use the license on two websites.

Thank you!

Hi,

I checked and now seems the option for infinite loading doesn’t work, did you disable it?
Also, I saw you have a lot of errors in the console.
Also, please provide some screenshots of what you see.

A solution for sending a screenshot/video is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Hi,

Seems the requirements are not set correctly, please ask your host to help you to set the requirements.

Thank you!

Hi @talachan,

Please use the Header live search or Search Form, not mobile search on the desktop.
The search works, but you set the mobile search on the desktop which is why looks like this -> https://i.imgur.com/TgLBFTp.png

Thank you!

Hi,

Please provide the link to your website.

Thank you!