Hi,

I answered you via email, if you have the header assigned to a page, the modal popup will work.

Thank you!

Hi,

Unfortunately, I don’t understand what you mean by not giving enough detail, about exactly what you want and what problems you have.
If you have made mobile pages, you must convert the header and footer -> https://www.screencast.com/t/HrjOBNayd please check this video https://www.youtube.com/watch?v=SpGkOnJeNZY
We’ve introduced the Manage License System, which can be seen in the latest update of the theme 11.4.3 in Newspaper -> My license. You can assign or unassign a domain from there.

The mobile page is something changed there, please recreate a new page.

Thank you!

Hi,

Please let me know the subject of the email.

Thank you!

Hello,

You can set a redirect page here https://i.imgur.com/37uQunG.png

Thank you!

Hi,

Normally, there the name of the template should not appear in the URL.
You can try one of those suggestions https://stackoverflow.com/questions/65696729/how-to-redirect-to-404-but-keep-wrong-url-on-address-bar-using-htaccess
https://help.dreamhost.com/hc/en-us/articles/215747748-How-can-I-redirect-and-rewrite-my-URLs-with-an-htaccess-file-

Thank you!

Hello,

That is Filters on Mobile, and this is how he needs to work -> https://www.screencast.com/t/HeeFfYoZxy.
You have a plugin conflict that blocks the filer from opening on mobile; please check for a plugin conflict.

Thank you!

Hi,

Unfortunately, I saw you have a lot of errors on the console https://i.imgur.com/6JTASaM.png caused by a plugin. I think the problem is caused by a plugin, not the html embed livestream.

Thank you!

Hi,

I just checked and seems you find a solution -> https://i.imgur.com/0LOZet0.jpg

Have a nice day!

Hi,

I think the problem is caused by a plugin, do please do a test using only tagdiv plugins and the plugin for ads and see if the problem persists.

Thank you!

Hi,

Please contact us via email at contact@tagdiv.com and provide wp-admin access.

Thank you!

Hello,

One of my colleagues will take a look at this problem and let you know what can be done.

Please note the Support team is not 24/7 available. We answer the topics from Latest to Newest Monday – Friday from 08:00AM to 05:00PM GMT+2

Thank you!

Hello,

Please what element you use on the other page.

Thank you!

Hi, The tagDiv Composer is our page builder and it can be used for building pages and cloud templates, but not for creating posts. For this, you’ll need to use Gutenberg or a classic editor.
Using tagDiv Composer, you can build/edit the single post template (the layout of the posts).
Here is a video that will show you how to use the builder to create a website from scratch https://www.youtube.com/watch?v=SoGQ0d5kIBg to do this you’ll need to already have the posts.
Also, on our channel https://www.youtube.com/channel/UCOT1RiNysIPCTPSnVZskwtQ, you can find more videos that can help you and documentation https://forum.tagdiv.com/newspaper-theme-documentation/ and you can ask us here on the forum or email if you have any questions.
Also, if you want to have some blocks/elements on a certain post, then you can use a different single template for posts, you can duplicate the template -> https://forum.tagdiv.com/topic/different-logo-in-categorypage/

I hope this will help you!

Thank you!

Hello ,

The Envato license specifies that each item can be used on a single end product – https://themeforest.net/licenses/standard
– https://themeforest.net/licenses/faq
If you use it on subdomains that are a part of your product or wp multisite, you could use the same key.
Using test platforms is allowed with the same Envato key.

Thank you!

Hi,

I’m glad you find it.

Have a great day!

Hello,

Please make sure you installed the theme on your website like in our guide https://forum.tagdiv.com/install-via-wordpress/, after you need to activate it -> https://forum.tagdiv.com/newspaper-6-how-to-activate-the-theme/
and after you can import a prebuilt website without content that you like, to do this please check this video https://www.youtube.com/watch?v=ezaaE2VP7V8

Thank you!

Hello,

First of all, please make sure the issue is not from a plugin conflict or a cache issue, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache (also from your browser) and try again.
Also, please provide the link to your website.

Thank you!

Hi,

Please do a test using only the tagdiv plugins and check after.

Thank you!

Hello,

I checked and now seems there is not our theme, please let us know what message error you receive.
Maybe the requirements weren’t set like in our guide https://forum.tagdiv.com/requirements-for-newspaper/

Thank you!

Hi,

If you want to update the theme, you should download the latest version of it from Theme Forest account and download it.
Please make a full backup to all files and database => https://www.youtube.com/watch?v=LAJXrSI-dDA
Here you can find information about the changes that have occurred in each update over time https://tagdiv.com/newspaper/
I recommend that you update the theme manually https://forum.tagdiv.com/how-to-update-the-theme-2/ via FTP/cPanel/File Manager, also if possible disable extra plugins during the theme update to avoid any problems that may arise and make sure that you have activated the tagDiv Standard pack plugin to keep the website’s look. You can try to update the theme on a staging website.
After you update the theme, you need to update the theme plugins too.
In the worst cases, the settings in the theme panel may be lost (there have been isolated cases), in these cases, after the theme plugins that were previously used are activated, you will have to use a backup for the theme panel -> https://forum.tagdiv.com/import-export-theme-settings/
Also, if you want, you can contact our custom work team here and they can help you to update the theme safely: https://tagdiv.com/premium-customization-services/

Please note that we don’t recommend you use WP Bakery anymore since there can be conflicts between TagDiv Composer and WP Bakery; also WP Bakery can’t edit the tagDiv Composer templates. You can use the cloud library and directly import a homepage template if you want: https://forum.tagdiv.com/homepage-how-to-build-and-set-it/

Hope this help you!

Thank you!

Hello,

You can exclude a category like this: https://prnt.sc/tV2kIiMQemfX -> https://i.imgur.com/PHnwRab.jpg

Thank you!

Hello,

I checked and looks fine https://i.imgur.com/aUdImH1.png -> https://i.imgur.com/7htkIrq.png

Thank you!

Hello,

Please check the topic and try the steps https://forum.tagdiv.com/topic/error-at-zones-6models-1dom-the-model-does-not-match-the-content-currene/

Thank you!

Hi,

The blocks are not aligned because the length of the titles differs.
You can change the excerpt to letters and in this way is possible to achieve what you want -> https://forum.tagdiv.com/excerpts-introduction/

Thank you!

Hi,

If you have tried all the solutions, please contact us via email at contact@tagdiv.com and provide wp-admin access and cpanel access.

Thank you!