Hello,

The API key is not valid, I made a test and the exchange works -> https://i.imgur.com/cOZu8l8.png -> https://forum.tagdiv.com/exchange-widget/

Thank you!

Hello,

You can add a link to the image -> https://i.imgur.com/fUac16k.png

Thank you!

Hello,

Please let me know what you want to change to that element.

Thank you!

Hello,

The social icons from the mobile menu are coming from the Theme Panel -> Social Networks -> Social Networks -> https://i.imgur.com/4wubwgL.png remove/edit them after your needs.
To disable the sign in please go in Theme Panel -> Header -> Sign In -> https://imgur.com/vAX4MpU

Thank you!

Hello,

To remove tags please go to Theme Panel -> Post Settings -> Post and Custom Post Type and disable this option -> https://i.imgur.com/tzgaWJy.png

Thank you!

Hello,

Please provide more details, like screenshots and the link to your website.

A solution for sending a screenshot/video is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Hello,

Unfortunately, the theme doesn’t have a global locker to lock all the posts. The posts need to be locked one by one.

Thank you for your understanding!

Hi,

Please check the console when you try to activate the theme and see if an error is showing. Also, if have other plugins enabled, please deactivate them.
Also, we can take a look so, please contact us via email at contact@tagdiv.com and provide the wp-admin and cPanel login and the license certificate and purchase code.

Thank you!

Hi,

The Envato license specifies that each item can be used on a single end product
– https://themeforest.net/licenses/standard
– https://themeforest.net/licenses/faq
If you want you can buy a new key from ThemeForest -> https://themeforest.net/item/newspaper/5489609

Thank you!

Hello,

To share a post with a featured image, please follow this guide: https://forum.tagdiv.com/facebook-share/ use SEO Yoast (in this guide you will know how to display the og image using Yoast plugin).
Also, you can check your website links using this tool -> https://cards-dev.twitter.com/validator
-> https://developers.facebook.com/tools/debug/

Thank you!

Hello,

Please contact us via email at contact@tagdiv.com and provide the license certificate and my colleagues will try to help you.
Include a link in the email to this topic.

Thank you!

Hello @j0ey_17,

Please provide more details, please provide a video with your steps to add the logo.

Thank you!

Hi,

Unfortunately, we don’t have an option/function like you want to add to the cart.

Thank you for your understanding!

Hi,

If you want to use the newsletter please check this article https://forum.tagdiv.com/the-newsletter-plugin/
In the newsletter provided by our theme, you can use embed code from Mailchimp, Mailer Lite or FeedBurner.
If you want to use another newsletter you can try to set the code in column text or text with title => https://www.screencast.com/t/N6rPZvAa The shortcode/code is automatically saved.

Thank you!

Hello,

You can set the height and width for images on the flex block from the tab Layout -> https://i.imgur.com/3kepnMd.jpg

Thank you!

Hello,

Please let me know what host you have. Please try to install and activate the plugins from Newspaper -> Plugins.

Thank you!

Hi,

Please email us the information required above, and we will look into the issue.

Thank you!

Hi,

Maybe you have the ModSecurity enabled, please check this article to disable it https://support.hostinger.com/en/articles/1583370-how-to-disable-mod_security
f the problem is not solved after this, we can take a look at this and investigate why is not working for you. Contact us via email at contact@tagdiv.com and provide the following:
–wp-admin URL/ cPanel/FTP and credentials
– a link to this topic to identify you

Thank you!

Hello,

Please let me know what host you use.

Thank you!

Hi,

Please try to do the update manually via FTP/cPanel -> https://forum.tagdiv.com/how-to-update-the-theme-2/ and do a full backup of all files and databases before updating.
Also, please try to update the theme without extra plugins activated during the installation, as this may interfere with the installation process.
Also, after the update please make the tagDiv plugins are installed, like tagdiv Standard Pack, tagdiv Composer.

Thank you!

Hi,

First of all, you had to buy a license for each client, that’s the terms. We cannot delete websites that use your license.
What I can suggest is to buy a new license for your project.

Thank you!

Hello,

You can use a license key for one single product, so, each of your clients must have an individual key.
According to Envato license terms, a theme can be used for a single end product (website):
– https://themeforest.net/licenses/standard
– https://themeforest.net/licenses/terms/regular

Thank you!

Hello,

You can apply filters on the News Ticker -> https://i.imgur.com/goXpNId.png
Also, on the flex block and Big Grid Flex, you can apply diferent filters and sort https://forum.tagdiv.com/flex-block-settings-guide/ -> https://forum.tagdiv.com/big-grid-flex-settings/

Thank you!

Hello,

So, you are referring to this https://i.imgur.com/SO7tr43.png, I added this request to our list, maybe it will be implemented in the next update.
If you really want to change the way it’s working and looking, then this will require custom work which is not covered by the support team.
For customization and other services you can contact our custom work team here: https://tagdiv.com/premium-customization-services/

Thank you!

Hello,

Unfortunately, there is no option to hide only a tag.

Thank you for your understanding!