Hello,

Please make sure the theme settings are saved in the Theme Panel -> https://forum.tagdiv.com/topic/changes-on-theme-panel-not-saved/

Thank you!

Hello,

To change the author URL slug base please check these articles https://weusewp.com/tutorial/change-author-url-slug-base/ -> https://www.wpbeginner.com/plugins/how-to-change-author-url-slug-and-base-in-wordpress/

Thank you!

Hello,

Our theme is a frontend theme for most of the elements and changes, you’ll need to use the tagDiv Composer to edit the pages and templates for posts/categories, etc => https://i.imgur.com/I3OUYxr.jpg -> https://i.imgur.com/mMrEufY.jpg from the frontend, no in the code -> https://www.screencast.com/t/LDdokrHPl
Also, this is a video on how to change the logo -> https://www.youtube.com/watch?v=HXQQygkCCJo -> https://forum.tagdiv.com/add-logo-newspaper/

This is a video about how to change the fonts => https://www.youtube.com/watch?v=rbkYVyj1__Q also, you can use global font from Manager(Website Manager) -> Global fonts -> https://i.imgur.com/iY0bh4Y.png

Also, for flex blocks please check this topic https://forum.tagdiv.com/topic/how-to-make-boxes-all-the-same-height/

Thank you!

Hi,

You can request a refund here: https://themeforest.net/refund_requests/new and it will be analyzed if all the terms of use have been respected.

Thank you!

Hello,

You need to set the value in php.ini Also, you can ask your host to help you to set the max input vars. -> https://forum.tagdiv.com/search/requirements/

Thank you!

Hello,

Please provide more details about your issue, with a video to be able to help you.

Thank you!

Hello,

Please provide a screenshot of your issue.
For me, the comments look like this -> https://i.imgur.com/gGQUj83.png

Thank you!

Hello,

To display the related articles and more from author, you can use Flex Block and filter it https://www.screencast.com/t/SEmxo13Fo2X -> https://i.imgur.com/YIg3nPP.png

Thank you!

Hello,

This problem is still on our list of investigations, we did tests but we still could not reproduce the problem.

Thank you for your understanding!

Hello,

@MartinLWilliamson, @digitalrecordtv, @evilspyboy
Please contact us by email at contact@tagdiv.com, and provide wp-admin and cPanel / FTP access to investigate.

Thank you!

Hi,

I’m glad!

Have a nice weekend!

Hello,

One of my colleagues will take a look at this problem and let you know what can be done.

Please note the Support team is not 24/7 available. We answer the topics from Latest to Newest Monday – Friday from 08:00AM to 05:00PM GMT+2

Thank you!

Hello,

Please delete this code from the code -> https://i.imgur.com/Wx30KwN.png

Thank you!

Hello,

I apologize if you believe I took the wrong approach, but this is not a bug; now that the link has not been configured correctly, I believe the issue is not due to the theme.
Also, if I knew exactly what the problem was or where it came from, I would help you, considering that I sent a video with an example of how I did a test.
Also, to connect to the website, you had to send an email, which could take a long time to answer.
If the problem is not resolved, contact us by email.

Have a nice weekend!

Hello,

This is weird, did you get the tagDiv Standard Pack plugin updated?
Normally this version of PHP is compatible with the theme, please do the test only with tagDiv plugins.

Thank you!

Hello,

I verified your and now the logo seems to look fine -> https://i.imgur.com/WkW0OVo.png

Thank you!

Hello,

Please tell me the subject of the email. Also, for mobile, please check if you have not set margin and padding on elements or row/column -> https://i.imgur.com/MmVh7j6.png

Thank you!

Hello,

This option was requested, but we’ve searched and it looks like google will display this issue no matter what is set -> https://forum.tagdiv.com/topic/we-desperately-need-a-way-to-no-follow-flex-blocks/
In the next update, there will be an option to enable or disable this option.

Thank you!

Hello,

We haven’t set a date yet, but I expect it to be this month.

Have a wonderful weekend!

Hello,

Please let me know what cache plugin you use.
Also, please ask your host if you don’t have a cache plugin there too.

Thank you!

Hello,

Please add an icon in the top bar, and after hide it and see after the icons are working.
What I can suggest is to set the element to hide from the tab called CSS -> https://i.imgur.com/F7qxitF.jpg -> https://i.imgur.com/jTvZ1ad.png
Also, for the mega menu please check the position -> https://i.imgur.com/9J4XCYk.jpg

Thank you!

Hello,

Please make sure you have activated the thumbs from Theme Panel -> Thumbs on Modules/Blocks => https://i.imgur.com/AtRRjN4.png for this block

Thank you!

Hi,

If you use the mobile theme you need to set the code in Theme Panel -> Mobile Theme -> Mobile Ads => https://www.screencast.com/t/mQocyijRM or if you have only AMP then in Mobile Theme ->AMP ads => https://www.screencast.com/t/qF305ryH

Thank you!

Hello,

If this is a page, then please edit the page and check if in the mobile editor you have set this code -> https://i.imgur.com/ip4FnC7.png

Thank you!

Hello,

In version 11.4.3 you added – License Management System, so there you can see the domains where the key is activated -> https://imgur.com/jNAhRt0
Also, reset the license key from that website: https://www.screencast.com/t/Zt12bpyX and remove the theme (delete), in this way the license will be available for the new website and you can use the theme without any problems.

Thank you!