Hello,

First of all please make sure that the installation process was done correctly -> https://forum.tagdiv.com/install-via-wordpress/, that the requirements were set as in our guide -> https://forum.tagdiv.com/requirements-for-newspaper/ and that the problem is not caused by a plugin conflict.
Also, please provide as much information about the issues as possible, including a video or screenshots, so that we can assist you properly.

Thank you!

Hi,

In case your website has been hacked, then are more steps that need to be done, because most of the times hackers leave a way to can get back on your website.
-> https://www.siteguarding.com/en/what-to-do-if-your-website-has-been-hacked#
To prevent your website to be hacked indeed is not enough only to install the theme, you’ll need to add extra settings and plugins for security. For this you can check this guide:
https://www.hostgator.com/blog/3-easy-steps-that-protect-your-website-from-hackers/
Indeed, Wordfence or other plugins for security are necessary.

Thank you for your understanding!

Hi,

Unfortunately, I still don’t understand what you’re trying to achieve; please provide more information, including examples.

Thank you!

Hello @pcland,

You have the images in the post content, so you need to add the link when you insert the images -> https://www.screencast.com/t/zMM8cxbnb9

Thank you!

Hello @fredredwoods,

In the single post template, you do not need to use a custom CSS to display the text https://i.imgur.com/roYmObl.png
Also, for the custom code CSS you need to add the class for the blocks that you want to use.

Thank you!

Hello,

The cloud templates are custom post types, and these can be an index or not, therefore you can use Yoast SEO to control the SEO for cloud templates, for example https://i.imgur.com/6BRLmIs.png after that you need to reindex your website on Google (or you can reindex only that link).

Let me know the results!

Thank you!

Hello,

Please try to change the Products bottom space -> https://i.imgur.com/Siz4goD.png

Thank you!

Hello,

I have added this issue to our bug list and it will be investigated.

Thank you!

Hello,

You can use the element authors box -> https://i.imgur.com/2i09oxh.png to display all authors, and after you can click on the author and will be displayed to all posts -> https://www.screencast.com/t/KOwC3diOS2ta

Thank you!

Hello,

I have the PHP version 8.0.13 and for me this problem does not appear-> https://i.imgur.com/zrGsOG2.png
You may have other plugins that are not compatible with WordPress and PHP.

Thank you!

Hello,

If you have the Mobile theme plugin installed and active, then you use the Mobile theme version. In order to display the responsive version, you need to uninstall the Mobile Theme plugin.
Also, please check this topic where I explained each mobile version -> https://forum.tagdiv.com/topic/mobile-version-not-working-properly-2/ and choose what mobile version you want.

Thank you!

Hello,

Please also, this article https://www.infophilic.com/get-almost-100-pagespeed-newspaper-theme/ and topic https://forum.tagdiv.com/topic/slow-my-webiste/

Thank you!

Hello,

Please check this video -> https://www.screencast.com/t/y2q815CaQeEg

Thank you!

Hi @itgrcapitallink

Please let me know if you tried the above steps.

Thank you!

Hi,

I’m glad you achieved what you want.

Have a nice day!

Hello,

Have you checked the above-mentioned setting? Now I saw you don’t use the mega menu -> https://i.imgur.com/8IWAxys.png

Thank you!

Hi,

Please try not to reply multiple times on the topic if possible, this will only delay our response. Replying multiple times will refresh the topic date and move it to the back of the line, we answer from oldest to newest.
Also, now the icons are displayed, because you have this icon in the top bar loading icons library -> https://i.imgur.com/h0Yooz0.png you can hide it from the tab called CSS -> https://i.imgur.com/F7qxitF.jpg -> https://i.imgur.com/jTvZ1ad.png

Thank you!

Hi,

On websites for testing, everything seems fine. Maybe the problem may arise from a specific setting that is not configured on our websites.

Thank you!

Hi,

Please check this topic to increase the page speed ->
https://forum.tagdiv.com/topic/slow-my-webiste/
Also, make sure you don’t have deleted images, but they are set on the website, this image search process makes the website slower

Thank you!

Hello,
So, when you refresh the theme panel area, the social shares you selected aren’t saved, right? This means the settings are not saved, for this please check the link provided above -> https://forum.tagdiv.com/topic/changes-on-theme-panel-not-saved/

Thank you!

Hi,

I’m glad!

Have a nice day!

Hello,

Yes, you can import what template you want, it doesn’t matter if you have another imported template.
You can duplicate a template, or install a new one and assign on the posts you like or create one from scratch by importing a blank template and build it as you like.
Check this topic: https://forum.tagdiv.com/topic/different-logo-in-categorypage/ ; Here is explained how to duplicate a header template correctly and do some changes for single post template

Thank you!

Hello,

Yes, you can use the same license on subdomain.
A key is not for unlimited websites. Please note that a key is for one live website, according to the license terms – https://themeforest.net/licenses/standard – https://themeforest.net/licenses/terms/regular
With the new activation system, we implemented in the latest update, you can decide on which website you want to assign the key – https://tagdiv.com/update-version-11-4-3-newspaper-theme-is-rtl-ready/ There will be a license management panel provided by the theme. It also takes 48 hours before you can assign the key to another website.
The limit is one live website and a testing/staging website if needed. So you can assign the key to two websites only, that is the limit.

Thank you!

Hello,

The pagination number has only the elements posts loop and posts loop 2 -> https://i.imgur.com/RXAh0iM.png
The Posts Loops settings are divided into 5 tabs: General, Layout, Style, ADS and CSS. The Posts loop is a special block and doesn’t have filtering options.
Also, one of the options for pagination of the Posts Loop has the option for normal numbered and the flex blocks do not have this option.
The Posts Loop is automatically filtering the posts depending on the cloud template you set (for example on the category page there will be posted posts from that category).

Thank you!

Hello,

Please check this topic https://forum.tagdiv.com/topic/video-playlist-not-working-in-newspaper-theme/

Thank you!