Hello,

To save the element you need to use right-click, sorry I forgot to specify this.

Thank you!

Hello,

You can set the image width for the logo from here => https://i.imgur.com/ptOlM8F.png because I saw your logo have the width set on auto.
Also, please make sure the logo text is deleted for each viewport.

Thank you!

Hello,

The shortcode/code is automatically saved.
Also, please ask your host for a security module.

Thank you!

Hello,

I saw that you also use WP Bakery and it is in conflict with tagDiv Composer/tagDiv Cloud Library.
So, I gladly recommend you to shift from WPBakery to Composer, because WPBakery conflicts with our page builder. Please check our guide to know how to shift from WPBakery to Composer: https://www.screencast.com/t/6xLVMmlsY; https://www.screencast.com/t/zWHrRmK1LQC ; https://www.screencast.com/t/vuFdT9Stx; https://www.screencast.com/t/DWbSf3qj ; https://www.screencast.com/t/QuHyGccTK71v
We recommend using cloud/PRO templates to have the possibility to edit them with the tagDiv Composer which contains a lot of functions and features, please check our tutorial here: https://forum.tagdiv.com/tagdiv-composer-tutorial/

Thank you!

Hello,

Did you make any changes to the theme files? do you use a child theme?
Also, please deactivate, delete and re-install the tagDiv cloud library and see if the problem persists.
Also, please check if you don’t have a plugin conflict.

Thank you!

Hello,

If the posts are not displayed, then, please edit with tagDiv Composer, select the block and let the offset field empty with no space, no value and see the results: https://www.screencast.com/t/peVbVmUDE. For more information about the offset features, please check this tutorial: https://forum.tagdiv.com/offset-feature/.

Thank you!

Hello,

Yes, you need to set the block in the sticky menu -> https://www.screencast.com/t/i3UsvUXofzDU you can customize it as you want.

Thank you!

Hello,

Please try to do the update manually via FTP/cPanel -> https://forum.tagdiv.com/how-to-update-the-theme-2/ by replacing the old theme with the new one (replace not overwrite), in case there are custom changes in the theme files, those will be lost. Also, please do a full backup of all files and databases before updating.
Also, please try to update the theme without extra plugins activated during the installation, as this may interfere with the installation process.
Also, after the update please make the tagDiv plugins are installed, like tagDiv Standard Pack, tagDiv Composer, tagDiv Social Counter, etc.

Let me know the results!

Thank you!

Hello,

You don’t have the viewport for desktop because you edit a mobile page -> https://i.imgur.com/F2j5Hco.png
So, you need to edit the desktop page -> https://i.imgur.com/xlVFN1L.png -> https://i.imgur.com/Q5RMTV6.png
Please check this topic where I explained each mobile version -> https://forum.tagdiv.com/topic/mobile-version-not-working-properly-2/ and choose what mobile version you want.

Also, on our channel https://www.youtube.com/channel/UCOT1RiNysIPCTPSnVZskwtQ, you can find more videos that can help you and documentation https://forum.tagdiv.com/newspaper-theme-documentation/ and you can ask us here on the forum if you have any questions.

Thank you!

Hello,

If you hide it on all the viewports then it is harder to render it. If you hide it only on some viewports, simply select another viewport, click on your element, click back on the old viewport and change the display setting.

Thank you!

Hello,

Please contact us via email at contact@tagdiv.com and provide the wp-admin login and the license certificate and purchase code.
Our team will take a look!

Thank you!

Hello,

I’m glad that you could solve the issue.

Have a nice day!

Hello,

I’m glad you found the settings -> https://forum.tagdiv.com/social-icons/

Thank you!

Hello,

We implemented an option to show/hide the buttons.
So, please go in Manager(Website Manager) -> Settings and enable it -> https://i.imgur.com/4WHGlyf.jpg

Thank you!

Hi,

If the wp-editor doesn’t open please check this topic https://forum.tagdiv.com/topic/column-text-or-any-edit-content-element-in-general-isnt-working/
To create a contact page, please check this article and follow the steps -> https://forum.tagdiv.com/add-contact-form/

Thank you!

Hello,

Please check our documentation here: https://forum.tagdiv.com/unique-articles/

Thank you!

Hi,

The mobile menu is not really recommended to use on the desktop, but if you want please check this topic -> https://forum.tagdiv.com/topic/can-i-create-side-panel-using-menu-button-in-my-desktop-version/
Also, for menu transparent, you need t set the transparency from Newspaper -> Theme panel -> Theme colors -> Mobile menu -> Background Gradient color: https://i.imgur.com/FDspVys.png

Thank you!

Hi,

I’m sorry, I don’t understand. Can you explain again what you are trying to achieve, please?

Thank you!

Hello,

Please check this topic https://forum.tagdiv.com/topic/page-views-enabledisable-button-related-post-button-not-cant-be-seen/ the same steps are for the author and date.

Thank you!

Hello,

Unfortunately, you can’t set the height for block, the only option is to set the title and excerpt length to letters => https://forum.tagdiv.com/excerpts-introduction/
Those are the only ways to adjust the dimension on blocks.

Thank you for your understanding!

Hello,

You can create the news ticker layout like this https://www.screencast.com/t/hicWbkRT4QyC

Thank you!

Hello,

You can create a new page -> https://www.screencast.com/t/wJLiBjLYW and import the templates for the homepage.

Thank you!

Hello @hobnobmediaventures,

Can you provide more details about your issue?

Thank you!

Hello,

Disconnect your Instagram and Facebook, please execute these steps:
1. disable tagDiv Composer and tagDiv Social Counter
2. uninstall(delete) tagDiv Composer and tagDiv Social Counter
3. clear cache (if cache plugin exists)
4. install tagDiv Composer and tagDiv Social Counter
5. activate tagDiv Composer and tagDiv Social Counter
6. clear cache (if cache plugin exists)
Reconnect the Instagram and Facebook account again -> https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– wp-admin URL and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello,

Please set the excerpt to words or letters -> https://forum.tagdiv.com/excerpts-introduction/ from Theme Panel -> Excerpt

Thank you!