Hello,

Please don’t share your credentials on the forum.
Also, I just checked your website and I saw you have added in the post two Single Post Content elements, so the content is displayed twice => https://i.imgur.com/XWCpPwp.png please remove one Single Post Content.
Also, for this error please check this guide https://forum.tagdiv.com/tagdiv-composer-not-working/
If the problem is only on one specific post, then please use the revisions https://www.wpbeginner.com/beginners-guide/complete-guide-to-wordpress-post-revisions/

Thank you!

Hello,

Please try to use the Gutenberg editor, which is the default editor for WordPress and see if the problem of finding the video format persists.

Thank you!

Hello,

Please provide more details about your issue like screenshots and the link to your website.
Also, please if you can do a test using the theme plugins, clear all cache and see if the issue persists.

Thank you!

Hi,

Unfortunately, I couldn’t find it. Please resend the email at contact@tagdiv.com

Thank you!

Hello,

Please make sure you have the tagDiv plugins activated, like tagDiv Composer, tagDiv Cloud Library and tagDiv Standard Pack if you have the blocks from this plugin.

Thank you!

Hi,

Please let me know the email address and subject.

Thanks!

Hello,

Please try to create the header like in this video https://www.screencast.com/t/674o2rS3

Thank you!

Hello,

Please make sure you have the tagDiv plugins activated, like tagDiv Composer, tagDiv Cloud Library and clear all cache.
Please provide an example, of what you want to have, maybe this can be achieved with custom work.
Our theme doesn’t have an option to check the IP of the users to show different texts.

Thank you!

• This reply was modified 4 years by Anamaria.

Hello,

Unfortunately, this feature is not implemented to log in with Facebook and Google.
Also, we don’t have tested a plugin for this, but you can try a plugin and see the results.

Thank you!

Hello Prismss,

I saw you have an older version of the theme https://i.imgur.com/Kex7Ung.png and is possible to cause this issue.
Also, you have the latest WordPress version 5.8.2

Please note that for Youtube you need to change the API key because sometimes it may expire. Also, reset all settings: https://forum.tagdiv.com/youtube-api-key/

Many changes have been made over the years, and the latest version of the theme is 11.4.
Also, if you want to update the theme I recommend that you update the theme on a staging website and make sure that you have activated the tagDiv Standard pack plugin to keep the look of the website.
Before the update, please make a full backup to all files and the database if something goes wrong. => https://forum.tagdiv.com/how-to-update-the-theme-2/
Here you can find information about the changes that have occurred in each update over time https://tagdiv.com/newspaper/

Thank you!

Hello,

I think that you have an object cache file stored on your server and that it is why the settings are not saved.
We have a guide on how to check the Object Cache if is applied on Backend -> https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/
Also, you can not enable the thumbnail size from the database.
If the problem persists send us an email at contact@tagdiv.com, provide wp-admin and cPanel access and include the link of this topic in that email.
Also, please make a full backup.

Thank you!

Hello,

Normally, the settings that you have made in the Theme Panel or with tagDiv Composer will not be affected by the update of the theme, but if you made changes in theme files, then yes, the files will be overwritten.
Also, before update please make a full backup to all files and the database, in case something goes wrong. => https://forum.tagdiv.com/how-to-update-the-theme-2/
Also, for the ad box, please let me know what version you use, mobile responsive or mobile page.
Please try to make the steps form this video https://www.screencast.com/t/1FkjSwB9

Thank you!

Hello,

Please provide more information about the issue, screenshots or a video and your website link to be able to help you efficiently.
A solution for sending a screenshot/video is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Hi,

Please make a test using only tagDiv plugins and make sure that all cache has been cleared.
In case that the problem persists, please contact us at contact@tagdiv.com and provide wp-admin access. Also, make a full backup for your website and include the link to this topic in the email.

Thank you!

Hello,

The tagDiv Composer is our page builder is on the frontend (is a plugin and it can be found in Newspaper -> Plugins -> https://i.imgur.com/erhzsgd.png)
Our theme is a frontend theme for most of the elements and changes, you’ll need to use the tagDiv Composer to edit the pages and templates for posts/categories, etc => https://i.imgur.com/I3OUYxr.jpg -> https://i.imgur.com/mMrEufY.jpg
Please check this video about how can create a website from scratch https://www.youtube.com/watch?v=SoGQ0d5kIBg with tagDiv Composer.

Hope this helps you better.

Thank you!

Hello,

First of all, it is not recommended to auto-update any theme or plugin, as there is a possibility that it may cause certain problems with the functionality of the website. Also, it is always advisable to make a backup to all files and databases before updating -> https://forum.tagdiv.com/how-to-update-the-theme-2/ -> https://wordpress.org/support/article/updating-wordpress/

Thank you!

Hello,

Disconnect your Instagram and Facebook, please execute these steps:
1. disable tagDiv Composer and tagDiv Social Counter
2. uninstall(delete) tagDiv Composer and tagDiv Social Counter
3. clear cache (if cache plugin exists)
4. install tagDiv Composer and tagDiv Social Counter
5. activate tagDiv Composer and tagDiv Social Counter
6. clear cache (if cache plugin exists)
Reconnect the Instagram and Facebook account again -> https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– wp-admin URL and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello,

I just verified your website and I didn’t find the error “td_block_7 ajax_pagination” please let me know where is the error https://i.imgur.com/DbvGnkE.png -> https://i.imgur.com/EylBUQU.png -> https://i.imgur.com/TfW9xw2.png

Thank you!

Hello Andre,

If you sent an email, then we will take a look and reply to you as soon as possible.

Thank you for understanding!

Hello,

Please make a full backup and contact us via email at contact@tagdiv.com and provide wp-admin login (to can login in WordPress admin zone) and the license certificate. We will take a look at the problem and we’ll fix it.

Thank you!

Hello Andre,

Normally the should be faster if you don’t have to set a custom CSS to make it slow.
Please try to use this custom code CSS


body
{
scroll-behavior: auto!important;

}


The code need to be set in the theme panel > custom code> custom css.

Thank you!

Hello,

To create a header, please check this article https://forum.tagdiv.com/header-manager/
Also, please edit the mobile version (responsive or mobile page) select the row and set the layout to 1/3 + 1/3+1/3 and set the width of the column like in this video https://www.screencast.com/t/xMSF1ACLU and after you can add the elements in columns.

Thank you!

Hello,

Please let me know what message appears when you try to activate the theme.

Thank you!

Hello Andre,

Please check this topic https://forum.tagdiv.com/topic/updating-font-awesome-icons-or-any-other-default-icon-set/

Hope this helps you!

Thank you!

Hi @fatih-2,

Please check the console when you try to save the settings because if the settings are not saved is possible some settings from plugins blocks the request.

Thank you!