Hello,

Did you use tagDiv Analyzer on the homepage? if yes, please remove the Remove Generated CSS, clear all cache and check the mega menu.

Thank you!

Hello,

Please provide some screenshots to be able to help you efficiently, what you want to achieve.

A solution for sending a screenshot/video is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Hello,

Please let me know what plugin for the cache you use.
If the cache plugin does not have mobile support then the mobile theme version can be delivered instead. The solution would be to use the recommended WP Super Cache plugin instead and activate these settings (especially the mobile device support): https://forum.tagdiv.com/cache-plugin-install-and-configure/

Thank you!

Hi,

I’m glad you managed to solve the problem.

Have a nice day!

Hello,

In order to avoid misunderstandings, then please provide more information about your issues, screenshots or a video with an example.
Also, please let me know what version of the theme you have, also, please check our channel https://www.youtube.com/channel/UCOT1RiNysIPCTPSnVZskwtQ, you can find more videos that can help you and documentation https://forum.tagdiv.com/newspaper-theme-documentation/

A solution for sending a screenshot/video is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Hello,

Please check the console when you try to save the changes made in Theme Panel maybe is possible to be from the firewall or security module which blocks the admin-ajax.php request, which usually displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module that blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Also, if you are using Cloudflare, please make sure that is set as in our guide https://forum.tagdiv.com/cloudflare-cdn/, you need to disable the Rocket Loader.
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Also, after you check those suggestions please activate the thumbnail sizes you need to regenerate your thumbnails using a plugin. Check this: https://forum.tagdiv.com/using-the-theme-with-existing-content/

Let me know the results!

Thank you!

Hello,

Please check this topic about RSS feed https://forum.tagdiv.com/topic/rss-2/

Thank you!

Hi,

I’ll recommend using our page builder tagDiv Composer https://i.imgur.com/wF1jTKA.png, because there is a conflict between tagDiv Composer and WP Bakery. All the theme shortcodes and features are designed for it and like you can see it is a live editor – https://forum.tagdiv.com/tagdiv-composer-tutorial/
Also, on our channel https://www.youtube.com/channel/UCOT1RiNysIPCTPSnVZskwtQ, you can find more videos that can help you and documentation https://forum.tagdiv.com/newspaper-theme-documentation/ and you can ask us here on the forum if you have any questions.

Thank you!

Hello,

Unfortunately, there is not an option to set different options separately for Landscape and Portrait.

Thank you for your understanding!

Hello,

To create a sidebar please check this article https://forum.tagdiv.com/sidebars-tutorial/
Also, for example, to have different sidebars in every category, you need to have a different template for each category.
If you want the same style of your categories, then you can duplicate a template/layout for every category to have a different template, make the specific changes and assign it to that category.
Check this topic: https://forum.tagdiv.com/topic/different-logo-in-categorypage/ ;

Thank you!

Hello,

To create a sidebar please check this article https://forum.tagdiv.com/sidebars-tutorial/
Also, for example, to have different sidebars in every category, you need to have a different template for each category.
If you want the same style of your categories, then you can duplicate a template/layout for every category to have a different template, make the specific changes and assign it to that category.
Check this topic: https://forum.tagdiv.com/topic/different-logo-in-categorypage/ ;

Thank you!

Hello,

I’m glad that you find the settings.
Also, for users, this is the solution https://forum.tagdiv.com/topic/top-bar-option-not-showing-in-theme-panel/

Have a wonderful day!

Hello,

You can request a refund here: https://themeforest.net/refund_requests/new and we will approve it as soon as possible and Envato will refund your money.

Thank you!

Hello,

You can use a plugin like
→ https://wordpress.org/plugins/wti-like-post/
→ https://wordpress.org/plugins/posts-like-dislike/
Also, to have a review on the post, you need to set them in the editor of the post https://forum.tagdiv.com/reviews-2/

Thank you!

Hello,

Normally if you import a template the settings on that template should import.
Please let me know what template you imported.

Thank you!

Hello,

To remove the ad box, please edit with tagDiv Composer, select the viewport on the phone and select element and delete it with right-click.
Also, if you have a mobile page, then you need to edit the mobile page and delete the ad box https://i.imgur.com/ETLC3qR.png

Thank you!

Hello,

Please make sure you have the tagDiv plugins activated, like tagDiv Composer, tagDiv Cloud Library and tagDiv Standard Pack if you have the blocks from this plugin.

Thank you!

Hello,

You can add the element Covid-19 Statistic Counter and set the country -> https://i.imgur.com/Bclpblu.png but you need to add the element for each Statistic https://i.imgur.com/7W0DpSA.png

Thank you!

Hello,

I will pass this suggestion on to our developers, for the moment only these are the options available for infinite autoloading.

Thank you for your understanding!

Hello,

1. Unfortunately, for the moment you can’t change the currency text.
2. Please provide more details about the issue, like screenshots, for me works well => https://i.imgur.com/IGlTCxm.png if you referring to this.

Thank you!

Hello,

I will pass this suggestion on to our developers, but as a solution, you can use a locker that uses the email function or you can make a free plan, or you can make a locker one time set it on year and set trial days, after the expiration of this period they will have to to pay.

Thank you!

Hello,

You can reduce the space between rows to set the Column gap https://i.imgur.com/TsIwwx8.jpg and set the margin top on the element -> https://i.imgur.com/I3rK15e.png

Thank you!

Hello,

If you sent an email, then we will take a look and reply to you as soon as possible.

Thank you for understanding!

Hello Alex,

If you have the Litespeed cache plugin, please make sure you enabled the cache for mobile -> https://www.litespeedtech.com/support/forum/threads/issue-with-mobile-caching-in-lscache-plugin.17148/
Unfortunately, we have not tested Litespeed Cache Plugin, it can interfere with the theme when doesn’t recognize mobile theme plugins and mobile pages, for example, but you can try it.
We recommend using the WP Super Cache plugin https://forum.tagdiv.com/cache-plugin-install-and-configure/

Thank you!

Hello,

If you referring to the infinite posts, please check this article https://forum.tagdiv.com/search/infinite+post/

Thank you!