Hi,

I’m glad my colleague was able to help you!

Thank you!

Hello,

Please check this topic about page speed https://forum.tagdiv.com/topic/why-is-my-websites-mobile-google-test-slow/

Thank you!

Hello,

Please check this topic with the same error https://forum.tagdiv.com/topic/smarphone-error-web/ hope this help you to resolve the issue.

Thank you!

Hi,

I will pass this suggestion on to our list of suggestions, and developers will analyze whether this implementation can be done.

Thank you!

Hello,

For the problem with the author links, maybe the author archives are disabled in the Yoast plugin, if they are author links will be redirected to the homepage. Check if that is the case: http://prntscr.com/mbwwuk -> https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/ after that clear all cache, purge CDN(if you are using) and check the results.

Let me know the results!

Thank you!

Hello,

Seems you have the mobile theme plugin activated https://i.imgur.com/i8Cw5ov.png, please deactivate it, clear all cache and check after the mobile version.
Also, please check this topic where I explained each mobile version -> https://forum.tagdiv.com/topic/mobile-version-not-working-properly-2/ and choose what mobile version you want.

Hope this helps you!

Thank you!

Hi,

I’m glad that you manage to solve the issue!
If you have other questions related to our theme, please let us know!

Thank you!

Hello,

Please provide the link to your website to inspect it and also, please provide a video or screenshots with the issue.
Sometimes, the issue can be from a plugin conflict or a cache issue, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.

Hope that helps you!

Thank you!

Hello,

Please make sure your theme and plugins are installed correctly, also, you can try to reinstall the theme and plugins
-> https://forum.tagdiv.com/install-via-wordpress/
-> https://forum.tagdiv.com/install-via-ftp/
Also, please make sure you do not have other extra plugins activated during the installation, as this may interfere with the installation process.
This is a video on how to install a prebuilt website https://www.youtube.com/watch?v=ezaaE2VP7V8
Also, please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all lower requirements, and follow all steps.
Also, for this error please check this topic https://forum.tagdiv.com/topic/error-at-zones-6models-1dom-the-model-does-not-match-the-content-currene/

Thank you!

Hello,

Unfortunately, I don’t know exactly what the problem would be, especially since the theme is a very old version and many changes have been made I don’t know exactly what the solution would be.

Thank you!

Hello,

Please make sure you have the tagDiv plugins activated, like tagDiv Composer, tagDiv Cloud Library and tagDiv Standard Pack if you have the blocks from this plugin.
Also, please provide some screenshots and the link to your website to be able to help you.

Thank you!

Hello,

I just verified your website and now seems you have set the logo, but is not uploaded.
This cannot be found -> https://i.imgur.com/ZZmZHK0.png please make sure you have set the logo in Theme Panel and you have the image in the Media Library.

Thank you!

Hello,

Please provide more details about your issues with screenshots and the link to your website and what settings are not saved.
Also, please let me know what settings are missing after the update.
Please make sure you have the tagDiv plugins activated, like tagDiv Composer, tagDiv Also, you can use the import/export option to bring back theme panel settings (this option will apply only to the panel settings, will not apply on cloud templates).
Please check this topic https://forum.tagdiv.com/topic/newspaper-theme-panel-settings-are-not-being-saved/ and let me know the results

Thank you!

Hello,

Instead of using Image Box, you can use the Single Image https://i.imgur.com/RB5n3Fz.png and you can set the width, the image box is used when you want to add more images – > https://i.imgur.com/5NVgb7H.png

Thank you!

Hi,

You can try to add the shortcode in one of those elements: in an element called column text or text with title, in text zone => https://www.screencast.com/t/uDXaxJ8JSKFB. The shortcode is automatically saved.

Thank you!

Hello,

The Statistics are from a COVID API, so you can set the Statistic for a country https://i.imgur.com/Gjw3XX4.png, the numbers cannot be changed.
Also, please provide more details with screenshots to be able to help you efficiently.

Thank you!

Hello,

Please check this video -> https://www.screencast.com/t/xey49WkJh and let me know the results.
Also, if after all this you still can’t find the featured video, you can contact us by email at contact@tagdiv.com and provide wp-admin access.

Thank you!

Hi,

I will pass this suggestion on to our list of suggestions, and developers will analyze whether this implementation can be done.

Thank you!

Hello,

You can import the footer and header template from tagDiv Cloud Library or this is the settings for menu and footer https://www.screencast.com/t/gvUKq9Ty

Thank you!

Hello,

You need to add the element Plans Price and set the plan -> https://i.imgur.com/X6Mq1Hk.png -> https://forum.tagdiv.com/shortcodes/ to set the price for the plan.
Also, the locker blocks the posts, not pages. So please let me know what pages are blocked.
Also, you can find the posts that are blocked here and the type of locker -> https://i.imgur.com/g56mstJ.png

Thank you!

Hello,

Seems your images are encoded https://i.imgur.com/XBhgvxp.png please let me know if the images are showing when you are logged.
Also, did you use any plugins to optimize your images?

Thank you!

Hello,

Unfortunately, our theme doesn’t have the option to let the users choose other options to search.

Thank you for your understanding!

Hello,

Unfortunately, I didn’t see the error, but I found these topics with the same issue, please check them
-> https://wporg.ibadboy.net/support/topic/css-syntax-error-tag-style-amp-custom-disallowed-min-moz-device-pixel-ratio-2/
-> https://wordpress.org/support/topic/amp-css-syntax-error-in-tag-style-amp-custom-2/

Thank you!

Hello,

I will pass this suggestion.

Thank you!

Hello,

Unfortunately, we don’t have tested this plugin, but you can try to do some tested and see if there are compatibility issues.

Thank you!