Hello,

I made a test and for me works well https://i.imgur.com/9TOqiE8.png, please if you can provide more details like screenshots or a video and the link to your website.

Thank you!

Hello,

Please edit with tagDiv Composer, select the menu and in the tab called “Mega Menu” you can change the image size https://i.imgur.com/nlvINiQ.png
Also, please let me know if you use a plugin to optimize the image or to set an effect.

Thank you!

Hello,

1. Unfortunately, I am not sure I fully understand the issue, can you provide more details?
2. You can design the sticky menu like the menu with tagDiv Composer, also, you can copy the style https://i.imgur.com/2Q5Mot1.jpg

Thank you!

Hello,

I think you referring to having the website full width, right?
To make the website full width please check this topic https://forum.tagdiv.com/topic/change-header-and-body/

Thank you!

Hello,

Please let me know what plugin you use to add the author in Woocommerce.

Thank you!

Hello,

To set a background ad please check this article https://forum.tagdiv.com/background-ads/

Thank you!

Hello,

Please let me know what template you use for posts, form Theme Panel or Single Post Template from tagDiv Cloud Library.
Also, please check this topic with the same issue https://forum.tagdiv.com/topic/theme-panel-settings-are-not-saving-2/ and let me know the results.

Thank you!

Hello,

Unfortunately, for the excerpt, there is no option to set the article link, but it is set to the featured image and title of the post.

Thank you for your understanding!

Hello,

Please make sure the image is uploaded Full Size -> https://i.imgur.com/WdTdJkb.jpg -> https://i.imgur.com/q1guByC.jpg

Thank you!

Hello,

Yes, you can use the theme without tagDiv Standard Pack, but before please make sure you don’t use elements from this plugin.
The elements from tagDiv Standard Pack are header/footer or other template forms Theme Panel => https://i.imgur.com/cQUf58B.png -> https://i.imgur.com/6tk9Sh0.png or Block 1-25, Big grid, brig grid full, etc.

Thank you!

Hello,

I recommend you to use the Flex Block and Big Grid Flex https://i.imgur.com/1PUHK0V.png Block which gives you more adjustment and flexibility options than blocks (1-25) from tagDiv Standard Pack.

Thank you!

Hi,

I just answered you on this topic please check it https://forum.tagdiv.com/topic/i-try-to-load-template-when-creating-a-page-but-nothing-happens-2/

Thank you!

Hello,

Please make sure you have the tagDiv Shop and Woocommerceactivated and you have products.
Also, please check this article https://forum.tagdiv.com/tagdiv-shop/

Thank you!

Hello,

Normally, the settings that you have made in the Theme Panel or with tagDiv Composer will not be affected, because the settings are saved in the database only if you made changes in the theme files will be removed.

Thank you!

Hello,

To make the menu sticky please check this article and set it on always => https://forum.tagdiv.com/header-manager/ -> https://i.imgur.com/wzzBZu6.jpg
Please let me know if you have duplicated the Single Post Template, normally if you made a change on the posts, should apply to all posts.
Also, for Single Post Comments you can drag and drop in the row that you have the Single Post Content => https://www.screencast.com/t/GFrMGuPyrtL

Thank you!

Hello,

To make the sticky menu please check this article https://forum.tagdiv.com/header-manager/
After, please select with tagDiv Composer, the Header Menu Sticky zone, and set the sticky type to “Always” => https://i.imgur.com/wzzBZu6.jpg

Thank you!

Hello,

The mobile theme comes with its own templates/design for pages, posts, categories, etc so your current templates from the desktop theme will get converted to the mobile theme layout. For more details, please take a look here: https://forum.tagdiv.com/the-mobile-theme/ and https://forum.tagdiv.com/mobile-theme-introduction/3
Also, if you want to hide the featured image on the blocks, you can hide it with custom code CSS -> `
.td_module_mob_1 .item-details {
margin-left: 0px;
}
.td_module_mob_1 .td-module-thumb {
display: none;
}
` => https://i.imgur.com/mClWxeM.png
This need to be set in the theme panel> mobile theme > custom code> css.
Also, if you want to have more control over the mobile version, you can use the mobile page and you can make the changes with tagDiv Composer, like on the desktop version.

Thank you!

Hello,

You could use the same key on subdomains that are a part of your product, but for different domains/sites, if you want you can reset the key on the website that you have, and use it to activate the subdomain https://forum.tagdiv.com/newspaper-6-how-to-activate-the-theme/

Thank you!

Hello,

This is a strange situation, please if you can do a test using the theme plugins, clear all cache and see if the issue persists.
Also, if you want you can contact us via email at contact@tagdiv.com, and provide the wp-admin access and cPanel access to be able to investigate it.
Also, paste a link to this topic so we can easily identify you and please make a full backup.
Also please try to not reply multiple times in the topic if possible, this will only delay our response. Replying multiple times will refresh the topic date and move it to the back of the line, we answer from oldest to newest.

Thank you!

Hello,

Please try to select another viewport https://i.imgur.com/e0ind4q.png and try to remove the ads as I said on this topic https://forum.tagdiv.com/topic/theme-publicity-with-link-to-themeforest/

Thank you!

Hello,

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Did you use WP Bakery? If yes, we strongly recommend using only one of those plugins with our theme (WP Bakery or tagDiv Cloud Library, but not both).
Also, if you agree please provide the link to your website.

Thank you!

Hello,

This issue may be caused because you have an older version of the theme, and compatibility with the latest version of WordPress has been tested from version 11.1 greater.
If you want to update the theme I recommend that you update the theme on a staging website and make sure that you have activated the tagDiv Standard pack plugin to keep the look of the website.
Before the update, please make a full backup to all files and the database if something goes wrong => https://forum.tagdiv.com/how-to-update-the-theme-2/
Unfortunately, there is a big difference between version v9.8 to version 11.3.1.
Here you can find information about the changes that have occurred in each update over time https://tagdiv.com/newspaper/

Let me know about your results!

Thank you!

Hello,

I’m glad that you have found the solution to your issue.

Have a nice day!

Hello,

If you to have the mobile responsive version, then please make sure you don’t have the mobile theme plugin activated and a mobile page/template assigned => https://i.imgur.com/ZsvPPYa.png -> https://i.imgur.com/SrSiyUg.png

Also, please check this topic where I explained each mobile version -> https://forum.tagdiv.com/topic/mobile-version-not-working-properly-2/ and choose what mobile version you want.

Thank you!

Hello,

You need to contact Envato to help you to access the account
-> https://help.elements.envato.com/hc/en-us/articles/360000621363-Forgot-Your-Username
-> https://help.market.envato.com/hc/en-us/articles/203039084-I-ve-forgotten-My-Username-Or-Password-
Also, you can use only a license key for one single product(website).
According to Envato license terms, a theme can be used for a single end product (website):
– https://themeforest.net/licenses/standard
– https://themeforest.net/licenses/terms/regular

If you use the same key on other websites how you mentioned above, then we encourage you to buy the license for every website you use in order to avoid any other issues.

Thank you!