Hello,

Usually, this problem is when the mobile theme is displaying on the desktop, then you have a cache conflict, the plugin for the cache that you are using do not recognize the mobile and desktop cache. We recommend using the WP Super Cache plugin https://forum.tagdiv.com/cache-plugin-install-and-configure/
Also, please make sure you have enabled the mobile cache if the plugin has this option

Thank you!

Hi,

Please make sure you have checked the Show home link => https://i.imgur.com/EWDzGzr.png if you referring to this.

Thanks!

Hello,

Please let me know how you made the WooCommerce page.
Also, you can check this article https://forum.tagdiv.com/tagdiv-shop/

Thank you!

Hello,

Unfortunately, this plugin is not tested with our theme, but if the problem was related only to the page layout, this could be solved using custom code CSS.

Thank you!

Hello,

Using our theme you can choose from 3 mobile versions
-> mobile responsive => https://www.screencast.com/t/oJ2ShOp47
-> mobile theme plugin => https://forum.tagdiv.com/the-mobile-theme/
-> mobile page => https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/
If you created the mobile pages with tagDiv Composer, then when you install the Mobile Theme plugin, your pages will be overwritten by the plugin (the mobile theme comes with its templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout, the page content is made without builders in mobile editor => https://www.screencast.com/t/xbgZG8kH also, the options that are provided to edit the mobile theme version are limited (this keeps the things simple)).
This is a video about Responsive Newspaper Theme, AMP & Mobile Theme, Mobile Pages & Templates -> https://www.youtube.com/watch?v=SpGkOnJeNZY
So, the mobile responsive is what you see then that you select the viewport on phone => https://www.screencast.com/t/matV17hH, so some settings may apply for each viewport(where is the border blue), and others are not(where the border is black).
The mobile page has the mobile templates from Cloud Library => https://www.screencast.com/t/YCcZ8rL8
Mobile responsive version of the theme and the mobile page editor can be edit with tagDiv Composer, the mobile theme plugin not.
For example, you can have the mobile theme plugin activate and use the mobile page/mobile responsive version for the homepage/pages, but for the categories pages/404 page you can’t use the mobile page/mobile responsive version if you have the mobile theme plugin activate.
So, if you want to design the pages with tagDiv Composer, you can use the mobile page or mobile responsive version.
Better deactivate the mobile theme plugin and see the results, and assign the mobile page for page, like this => https://www.screencast.com/t/lektAhyjd
Also, clear your cache.

Hope this helps you!

Thank you!

Hello,

@Artur4s,
Please check if you have set the header template global => https://i.imgur.com/p5ba05O.png also, please check https://support.google.com/adsense/answer/9262311?hl=en if you don’t exclude the pages.

@Portalparados

Please provide screenshots where you set the code for ads.

Thank you!

Hello,

I’m sorry, but I’m not sure I fully understand your issue, can you provide more details about what you want to do?

Thank you!

Hello,

I’m not sure I fully understand what the issue is. Can you provide more details about it?

Thank you!

Hello,

Please check which version of the theme your client has, the latest version is 11.3.1 and in case it has been updated, please check if tagDiv Composer, tagDiv Cloud Library, tagDiv Standard Pack are updated and activated https://forum.tagdiv.com/how-to-update-the-theme-2/
Also, please provide more details and screenshots.

Thank you!

Hello,

To have the slider you need to use Revolution Slider plugin included in the theme package and import a slider.
Please check the documentation
-> https://forum.tagdiv.com/how-to-install-revolution-slider-v5/
-> https://forum.tagdiv.com/import-revolution-sliders-on-demos-prebuilt-websites/

Hope this help you!

Thank you!

Hello,

Unfortunately, I saw you use a footer template style from Theme Panel, so you need to make the changes in the theme files, or you can create a footer page https://i.imgur.com/2gz7HAi.png with tagDiv Composer and to set the logo you can use the element single image => https://i.imgur.com/hsA6Pi2.png

Thank you!

Hello,

To add ads in articles please check this article => https://forum.tagdiv.com/post-template-ads/ => https://i.imgur.com/4J31qlv.png

Thank you!

Hello,

It seems that my colleague replied to you here https://forum.tagdiv.com/topic/11-3-1-did-not-work/
Please note the Support team is not 24/7 available. We answer the topics from Latest to Newest Monday – Friday from 08:00AM to 05:00PM GMT+2

Thank you!

Hello,

Please provide these details by email at contact@tagdiv.com, because I made a few tests and I could not recreate the error.
Also, if it is possible please make a video with the steps done.

Thank you!

Hello,

Please use this custom code https://i.imgur.com/6w9FyLj.png
.td-business.home .td_block_wrap
{
margin-bottom: 0;
}


This code needs to be set in Theme Panel -> Custom Code -> Custom CSS.

Thank you!

Hello,

The border line, is the element called “Separator”, so please edit with tagDiv Composer, and try to select the element like in this video and delete it https://www.screencast.com/t/HFn4tXAlD

Thank you!

Hello,

Please check this article https://forum.tagdiv.com/add-cryptocurrency-price-ticker-widget/

Thank you!

Hello,

With tagDiv Composer, you can add the element Single Post Modified Date in Single Post Template and
you can change the additional text in “Last updated on” => https://www.screencast.com/t/EvfUQMfzkd , and the Single Post Modified Date will show you the last time you edited that post => https://www.screencast.com/t/j74uz43paZj
Also, for mobile theme plugin you need to go in Theme Panel -> Mobile Theme -> Post Settings -> Post and Custom Post Type => https://i.imgur.com/VyjFndG.png

Thank you!

Hello!

I just replied to you via email, please check and let’s continue the discussion there!

Thank you for understanding!

Hello,

@foreclosurepedia
I’m very sorry for this unpleasant situation, but I’ve never seen elements on the page deleted due to an update.
Also, if the elements were deleted you can restore a page revision.
Also, please use the option import/export for Theme Panel to revert the custom code that you have added in Theme Panel.

@Sanyog Maurya

Please provide screenshots with your errors, also, make sure you have tagDiv plugins activated => https://forum.tagdiv.com/how-to-update-the-theme-2/

Thank you!

Hello!

I’m glad that I could help you.
Let us know if you need further assistance.

Have a nice day!

Hi,

If you agree, we would like to investigate this issue and find out what is the cause, please make a full backup to all files and database and contact us via email at contact@tagdiv.com and provide the following:
– wp-admin URL and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello,

Please set the page template to default => https://i.imgur.com/9ZYjilk.png and set the page title and breadcrumbs from tagDiv Composer https://i.imgur.com/eksCWex.png

Thank you!

Hello,

If the pages are not created with our page builder, then you can’t edit them with tagDiv Composer.
You need to create these pages with our page builder, to be able to edit them.

Thank you!

Hello,

Well, the plugin you say you use is to block content, right?
Is it a new post? please try to set the plugin for a post that you have.
Also, from what I saw there is no free version to be able to do tests and unfortunately, I can’t help you because I don’t know how this plugin works.

Thank you!