Hello Rafael,

If your error is “This site can’t be reached – DNS_PROBE_FINISHED_NXDOMAIN”, please check these articles
-> https://wordpress.org/support/topic/dns_probe_finished_nxdomain-killing-me/
-> https://www.wpbeginner.com/wp-tutorials/how-to-easily-fix-the-dns_probe_finished_nxdomain-error/

Thank you!

Hello,

So, please let me know to understand, where you want to have the breadcrumbs on pages or posts/articles?
because from the last reply I understand that in the posts, so if you want to have it in the post you can display the parent category for that category => https://i.imgur.com/DdEDEk6.png

Thank you!

Hello,

Please check the console if you don’t have an error, also a plugin conflict.
Also, please provide the link to your shop page.

Thnak you!

Hello,

Please let me know how you set the WooCommerce on the page because from your screenshot seems you don’t have set any template/page for Shop.
If you set the code in the element WooCommerce Shortcodes https://i.imgur.com/FuQQUaL.png then you need to change it from Theme Panel -> Template settings -> WooCommerce template => https://i.imgur.com/iAaWQda.png
Also, you can apply cloud templates for products and you can edit them with tagDiv Composer -> https://demo.tagdiv.com/newspaper_shop_makeup/shop/

Thank you!

Hi,

If you agree, we would like to investigate this issue and find out what is the cause, please make a full backup to all files and database and contact us via email at contact@tagdiv.com and provide the following:
– wp-admin URL and credentials
– a link to this topic to identify you
Our team will take a look!
Also during the investigation to know that we will disable the other non tagDiv plugins

Thank you!

Hello,

Please check this article https://forum.tagdiv.com/infinite-loading-single-posts/

Thank you!

Hello,

Please check this article -> https://forum.tagdiv.com/font-customization/ -> https://i.imgur.com/1fpVJ7V.png to use Google fonts.

Thank you!

Hello,

1. You can disable the mobile theme plugin only for pages and posts, not for cloud templates.
2. if you referring to this => https://i.imgur.com/q9mCiSH.png, then you can disable the date from Theme Panel -> Block Settings -> Meta info on Modules/Blocks => https://i.imgur.com/9wnr4Tn.png this setting applies to all blocks on the mobile theme.

Thank you!

Hello,

I verified your website and posts and now looks well on Android => https://www.screencast.com/t/g3y1UwPv

Thnak you!

• This reply was modified 4 years by Anamaria.

Hello,

Please let me know how the code looks.
if the plugin has a shortcode please use column text and set the code in the text area.

Thank you!

Hello,

So, I understood the tagDiv Composer is not available on the posts, right?
To have the tagDiv Composer in posts, you need to use a Single Post Template from tagDiv Cloud Library and after you can change the fonts => https://www.youtube.com/watch?v=jQvA64uTLkI
if you use single template from Theme Panle, then you can change the fonts from Thme Panel -> Theme Fonts -> https://i.imgur.com/o3NhguE.png

Thank you!

Hello,

You can use a header template / footer template from Cloud Library, and you can customize it with tagDiv Composer => https://www.youtube.com/watch?v=HXQQygkCCJo
Also, if you use the standard header/footer from Theme Panel, so you need to have the tagDiv Standard Pack plugin, from version 10.4, this plugin is no longer required because the new demos are using cloud templates.

Thank you!

Hello,

So, I understood you changed the featured image size but it wasn’t the way you wanted it to be => https://i.imgur.com/BYKqDQo.jpg
unfortunately, for a Single featured bg image you can’t add the caption only if you make changes to the theme files, which are harder to do if you use Cloud Templates.

Thank you!

Hello,

Single Background image has the tracking option for Google Analytics => https://i.imgur.com/tDhDGDy.png and the Single image doesn’t have this option
Also, on the Single Image, you can set the caption => https://i.imgur.com/oLPmMyp.png

Thank you!

Hello,

The WP Bakery is deprecated and now you can use our page builder, tagDiv Composer.
I recommend you to shift from WPBakery to tagDiv Composer => https://i.imgur.com/O4CA0y0.png -> https://i.imgur.com/bFnzNtQ.png -> https://i.imgur.com/mv8AhFU.png -> https://i.imgur.com/IMyLYiY.png

Thank you!

Hello,

You can assign a template global for Subscriber and for authors/admin/editor you can assign other template => https://i.imgur.com/0MuELvW.png

Thank you!

Hello,

Normally, the settings that you have made in the Theme Panel or with tagDiv Composer will not be affected by the update of the theme, but if you made changes in theme files, then yes, the files will be overwritten.
Also, before update please make a full backup to all files and the database, in case something goes wrong. => https://forum.tagdiv.com/how-to-update-the-theme-2/

Thank you!

Hello,

I verified your website and the ads are displayed fine => https://www.screencast.com/t/HRknSVTbxcu
Did you solve your issue?

Thank you!

Hello,

To change/remove the background image for the menu on mobile, please access Newspaper -> Theme panel -> Background -> Mobile menu/search background and change/remove the image from here https://www.screencast.com/t/ATV1Jr7s

Thank you!

Hello,

In most cases, this problem occurs because you have the latest version of WordPress with an older version of the theme.
Please check if you use the last version of WordPress 5.8.1 with the last theme version Newspaper 11.3.1 and see if the problem persists.
If you need to make an update, before please make a full backup to all files and the database, in case something goes wrong. => https://forum.tagdiv.com/how-to-update-the-theme-2/
Also, if the problem persists please check if you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache (also from your browser) and try again.

Let me know the results!

Thank you!

Hello,

Please check if you don’t have set the limit post number on the block => https://i.imgur.com/r5SgJ8o.png

Thank you!

Hi,

Please let me know how you made the sidebar, with tagDiv Composer or from widgets?
Also, if you made the sidebar with tagDiv Composer, then you need to recreate it in the post with tagDiv Composer, if you made it in Widgets then you can assign it in post => https://i.imgur.com/3iDIC2k.png

Thank you!

Hi,

Please do a test using only tagDiv plugins and try to open the WP Editor.
Please check the console if you have any errors when you try to open the wp editor, maybe is possible to be from the firewall or security module which blocks the admin-ajax.php request, which usually displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module that blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Also, if you are using Cloudflare, please make sure that is set as in our guide https://forum.tagdiv.com/cloudflare-cdn/, you need to disable the Rocket Loader.

Thank you!

Hello,

Please let me know what code you use for ads and where you set it.
Also, please check the console to see if it is loading or is an error given by the ads code.
Also, please check your ad account status https://wpadvancedads.com/google-adsense-alternatives-june-2019/

Thank you!

Please make a full backup and send us an email at contact@tagdiv.com and provide wp-admin login (to can login in WordPress admin zone) and the license certificate. We will take a look at the problem and we’ll fix it.

Thank you!