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Anamaria
tagDiv Staff

Hello,

Unfortunately, there is no option to change internal links for breadcrumb and category on the blocks.
Maybe you can achieve that if you redirect them.
Also, is not indicate to have the same name slugs for some pages and categories on a site https://wordpress.stackexchange.com/questions/32561/using-same-slug-name-for-a-page-and-category

Thank you!

Anamaria
tagDiv Staff

Hello,

The color which is set on Blockquote is the THEME ACCENT COLOR from Theme Panel -> Theme Colors -> General => https://www.screencast.com/t/KEoP35E0kK.
Also, normally if you have a Single Post Template from tagDiv Cloud Library, the color should change https://i.imgur.com/1OeB4N8.png
Also, if the problem persists please check if you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache (also from your browser) and try again

Thank you!

Anamaria
tagDiv Staff

Hi,

Please let me know what changes you noticed.
Indeed, one of my colleagues logged in to investigate the problem and to find out what the problem is you have to do various tests, such as disabling plugins, try another header style in your case, because otherwise, we can not find out the cause, to check if you have made changes to the theme files, but we always take them to step by step and leave the settings back as they were made.
However, if you have seen changes made, try using the revisions option to roll back to another version of your pages.
To avoid any problems that may occur, please do staging and give us access there to investigate.

Thank you for your understanding!

Anamaria
tagDiv Staff

Hello,

As I said above the Facebook API was changed and then became deprecated. in the last update of the API, in order to be able to use the like button, the user who accesses your articles must be connected to Facebook on that browser.
For example, I am connected to Facebook on Chrome and the like button is displayed => https://i.imgur.com/PKuOlGL.jpg but on Firefox I am not connected to Facebook and the button is not displayed https://i.imgur.com/eNKzgFD.jpg
I hope this information is clearer.

Thank you!

Anamaria
tagDiv Staff

Hi,

Please let me know if you received an error message or if you have an error in the consoles when you try to activate the theme.

Thank you!

Anamaria
tagDiv Staff

Hello,

You edit the design for locker from Opt-In Builder -> Lockers => https://i.imgur.com/qluWnhp.png also, on the blocks you can edit in the tab called layout => https://i.imgur.com/FugL6Jh.png => https://forum.tagdiv.com/tagdiv-opt-in-builder/

Thank you!

Anamaria
tagDiv Staff

Hi,

Please check this topic https://forum.tagdiv.com/topic/403-in-query-monitor-is-11-3-1-tested-for-live/
Also, please do a test using only tagDiv plugins, clear all cache (browser, server) and see if the error persists.

Thank you!

Anamaria
tagDiv Staff

Hello,

You can disable the mobile theme plugin but it depends on what pages you want, for example, you can disable it on the homepage https://imgur.com/OTAJQSS
Also, please check this topic where I explained each mobile version -> https://forum.tagdiv.com/topic/mobile-version-not-working-properly-2/

Thank you!

Anamaria
tagDiv Staff

Hello,

Yes, you can update the theme to the latest version 11.3.1.
Also, I saw you use WP Bakery. This plugin is a conflict between tagDiv Composer/tagDiv Cloud Template which is why I recommend you to shift from WPBakery to tagDiv Composer because WPBakery is an old builder plugin => https://i.imgur.com/O4CA0y0.png -> https://i.imgur.com/bFnzNtQ.png -> https://i.imgur.com/mv8AhFU.png -> https://i.imgur.com/IMyLYiY.png
Also, if you use standard templates for header and footer from Theme Panel, then please make sure you have tagDiv standard pack updated and activated, please check this topic https://forum.tagdiv.com/topic/header-styles-not-showing-on-theme-panel/
Also, please update the theme via FTP/cPanel => https://forum.tagdiv.com/how-to-update-the-theme-2/

Thank you!

Anamaria
tagDiv Staff

Hello,

You can use a header template / footer template from Cloud Library, and you can customize it with tagDiv Composer => https://www.youtube.com/watch?v=HXQQygkCCJo
Also, if you use the standard header/footer from Theme Panel, so you need to have the tagDiv Standard Pack plugin, from version 10.4, this plugin is no longer required because the new demos are using cloud templates.

Thank you!

Anamaria
tagDiv Staff

Hello,

Please let me know how you created the pages before to know what I could suggest to you.
Also, on our channel https://www.youtube.com/channel/UCOT1RiNysIPCTPSnVZskwtQ, you can find more videos that can help you and documentation https://forum.tagdiv.com/newspaper-theme-documentation/ and you can ask us here on the forum if you have any questions.

Thank you!

Anamaria
tagDiv Staff

Hello,

If I understood correctly, you want to have a category template -> https://forum.tagdiv.com/cloud-library-category-templates/ from tagDiv Cloud library and displayed all the posts from that category, so you can use the posts loop element => https://forum.tagdiv.com/posts-loop/ or you can use Flex Block 1 and set the filter to “Category -Current category” => https://i.imgur.com/7P99qx0.png

Thank you!

Anamaria
tagDiv Staff

Hello,

Please check if the logo size is upload full size => https://i.imgur.com/Nsk0wMf.png

Thank you!

Anamaria
tagDiv Staff

Hello,

Please provide some examples of how this plugin work.
If you have a shortcode you can set it in column text or text with title, in text zone => https://www.screencast.com/t/yzHiFcS8g8 -> https://www.screencast.com/t/uDXaxJ8JSKFB. The shortcode is automatically saved.

Thank you!

Anamaria
tagDiv Staff

Hello,

can you please give me some screenshots as they should look, because I think you will have to use custom code for one of them?

Thank you!

Anamaria
tagDiv Staff

Hello,

I made a test and for me works well the plugin for authors => https://i.imgur.com/yTc3ueI.png
Please let me know how you configured the plugin.

Thank you!

Anamaria
tagDiv Staff

Hello,

Thank you for the suggestion, I will put it on our list and hope it will be added in future updates.

Have a nice weekend!

Anamaria
tagDiv Staff

Hello,

Please provide the link to your website where is this problem.
Also, please let me know if you have mobile theme plugin activate => https://forum.tagdiv.com/the-mobile-theme

Thank you!

Anamaria
tagDiv Staff

Hello,

Unfortunately, the restrict content pro plugin is not tested with our theme, but I checked your post and seems the locker is not activated, if you can please provide some screenshots of how the design look in the post template https://www.screencast.com/t/okmgDR3m

Thank you!

Anamaria
tagDiv Staff

Hello,

You can remove with right-click select the element called “News ticker” and delete it => https://i.imgur.com/e3gTgcs.png or selecting the element and with drag & drop place into the deleting red zone from the bottom right of the page.

Thank you!

Anamaria
tagDiv Staff

Hello,

Please let me know what version of the theme you have.
Please try to get a new API key for Youtube, and check if the problem persists.
Also, check our guide for youtube API key => https://forum.tagdiv.com/youtube-api-key/
Also, please provide the link to your website.

Thank you!

Anamaria
tagDiv Staff

Hi,

What I can suggest is to use Cloud Templates from tagDiv Cloud Library for posts/categories/header/footer,etc and Flex Blocks and Big Grid Flex, instead Block 1-25, Big Grid Full, elements from tagDiv Standard Pack.
Also, on our channel https://www.youtube.com/channel/UCOT1RiNysIPCTPSnVZskwtQ, you can find more videos that can help you and documentation https://forum.tagdiv.com/newspaper-theme-documentation/ and you can ask us here on the forum if you have any questions.

Thank you!

Anamaria
tagDiv Staff

Hello,

I verified your website and seems you have the mobile theme activate, so you need to set the menu in Theme Panel -> Mobile Theme -> Header -> Main menu => https://i.imgur.com/AjjhTfB.png
Also, please check this topic where I explained each mobile version -> https://forum.tagdiv.com/topic/mobile-version-not-working-properly-2/

Thank you!

Anamaria
tagDiv Staff

Hello,

Please check topic with the same error https://forum.tagdiv.com/topic/error-blocking-tagdiv-composer/
Also, please check if the error appears on other pages/posts.

Thank you!

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