Hello,

I’m not sure I fully understand your issue, can you provide more details?
If you referring to those titles you can edit => https://www.screencast.com/t/MB3i7zpP with tagDiv Composer https://www.screencast.com/t/YpDX23NXA

Thank you!

Hello,

Usually, when this is happening, it is from an object cache that can be from a plugin that you have installed or from your host. Please check this and if you can not find it, just make a test using only theme plugins and see if the problem persists.

Thank you!

Hello,

That’s weird.
Do you use any extra plugins? Please do a test using only tagDiv plugins, because there is a possibility, to be a plugin conflict, also if you are using a cache plugin, deactivate it, clear all cache(also from your browser) and try again. See if the problem persists.

Let me know the results!

Thank you!

Hello,

Please add also, the id https://www.screencast.com/t/Gx1Qg4tuD of your profiles.
Also, to display the number of followers for Instagram, you need to use Instagram as a “Business” or “Creator” page, in this way those Instagram pages will be administered by a Facebook account (this is how Facebook API is working).

Thank you!

Hello, Alex

These warnings should not normally affect your website.
I found those articles that I hope will help you
– https://yoast.com/help/offers-should-be-specified/
– https://yoast.com/help/how-to-fix-missing-schema-properties-for-products/#h-either-offers-review-or-aggregaterating-should-be-specified
– https://support.google.com/webmasters/thread/7895812/product-issues-detected-missing-field-review-aggregate-rating-brand-and-missing-product-id?hl=en
– https://www.checkerboard.com/web-development/fix-offers-review-aggregaterating-specified/

Hope this help you!

Thank you!

Hello,

You can set the logo like this https://www.screencast.com/t/IsdYpqPC

Hope this helps you!

Thank you!

Hello,

Please check this topic https://forum.tagdiv.com/topic/hover-underline-url/ that can help you!

Thank you!

Hello,

If you a Single Post Template from Cloud Library, then you need to edit the post with tagDiv Composer => https://www.screencast.com/t/jHatJGC1qRf, select the element => https://www.screencast.com/t/KEpa6V89 and with right-click, you can delete it.
If you have a standard template, then you can disable from Theme Panel -> Post Settings -> Post and Custom Post Types => https://www.screencast.com/t/LAv90B5eZ

Thank you!

Hello,

Please take a look at your API key settings to be set like this:
https://prnt.sc/11g12b4; if still doesn’t work, then try to regenerate the key and try again.

Thank you!

Hello,

Please check this video https://www.youtube.com/watch?v=ezaaE2VP7V8 that can help you.
Also, please check the filter of blocks => https://forum.tagdiv.com/big-grid-flex-settings/ -> https://forum.tagdiv.com/flex-block-settings-guide/ https://www.screencast.com/t/Zb3aXwcSR

Thank you!

Hello,

@lawtrend I have replied here https://forum.tagdiv.com/topic/fix-mobile-usability-issues/ please check it.

Thank you!

Hello, @lawtrend

I made a test and seems your mobile is friendly => https://www.screencast.com/t/Mhu7vgJvJGzE -> https://search.google.com/test/mobile-friendly?id=wTs2evDGhFyxOw5NQc2Z2g
but if the problem persists, you can use mobile page or mobile theme plugin.
This is a video about Responsive Newspaper Theme, AMP & Mobile Theme, Mobile Pages & Templates -> https://www.youtube.com/watch?v=SpGkOnJeNZY

Thank you!

Hello,

I checked your website and seems you use a child theme =>https://prnt.sc/18p8713, then you need to change the color in the style CSS where you have set a custom code CSS for widget h4 https://prnt.sc/18p8713 or you can use this custom code CSS =>https://www.screencast.com/t/W6ZjfbHEf
.td-footer-wrapper .widget .td-block-title {
background: transparent;
}

Thank you!

Hello,

Please send a video with the steps that you have done.

Thank you!

Hello,

Please check if this code is missing from your .htaccess: https://www.screencast.com/t/iN0R93dD3p from our requirements https://forum.tagdiv.com/requirements-for-newspaper/
Usually, after you set the code in .htaccess the WP editor works well.

Thank you!

Hello,

Please check if you have set a limit of posts on the block => https://www.screencast.com/t/W9ap5GsLosy

Thank you!

Hello,

I saw you have a cloud header, for this, you need to edit with tagDiv Composer, and select the elements from the top bar to edit them => https://www.screencast.com/t/MsQLGYTp0nP

Thank you!

Hello,

So, I understand you have created a mobile page, right?
For this please make sure you set it => https://www.screencast.com/t/bYroSq7x8T9, also, the header and footer are taken from the standard ones. All you have to do is edit the mobile page, and in Manager (Website Manager) you need to import or the easy way is to convert the existent footer like this => https://www.screencast.com/t/HrjOBNayd -> https://www.youtube.com/watch?v=SpGkOnJeNZY (03:11​ – Mobile Templates & Pages)

Thank you!

Hello,

Unfortunately for this at the moment, the only solution is to manually update the theme via FTP. When doing an update via WordPress the theme gets disabled and the widgets reset ( this happens due to WordPress) Unfortunately to restore this it is important that before any update you have a full backup ( that includes the database ). Most hosts should have backup options from time to time. If they do have all you have to do is to update the theme via FTP and this issue will no longer occur.
Also, if the widgets are visible in Widgets, please set it in this element https://www.screencast.com/t/YnraKOv1d0

I hope this was helpful!

Thank you!

Hello,

I’m glad you like this new implementation, and our developers are working to introduce new features.

Thank you for the kind words and your feedback.

Hello,

If you agree, we would like to investigate this issue and find out what is the cause.
To investigate we need access to your website, so please make a full backup to all files and database and contact us via email at contact@tagdiv.com
Provide the wp-admin login, as well cPanel or FTP if possible and the licence.

Thank you!

Hello,

I just checked the website and it looks fine =>https://www.screencast.com/t/c4cA5E2HNUH , can you tell me what you mean by ” website seems crash”?
For shortcodes on the page, please make sure you have the tagDiv plugins activate (tagDiv Composer, tagDiv Cloud Library, Standard Pack).

Thank you!

Hello, @lifebluetsa

You can request a refund here: https://themeforest.net/refund_requests/new and we will approve it as soon as possible and Envato will refund your money.

Thank you!

Hello,

The Mobile Theme is a light version for mobile that will provide a better speed, but the page content is made without builders (tagdiv composer) in mobile editor => https://www.screencast.com/t/tza7Da7E7DfJ and this content will be displayed on mobile theme. It comes with its own templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout. For more details, please take a look here: https://forum.tagdiv.com/the-mobile-theme/
This is a video about Responsive Newspaper Theme, AMP & Mobile Theme, Mobile Pages & Templates -> https://www.youtube.com/watch?v=SpGkOnJeNZY

Thank you!

Hello,

This is strange because I have never encountered this situation before.
Do you use the theme for multisite? This problem can be caused by a plugin used, which disable the theme.

Thank you!