Hello,

If you referring to the comment count on the blocks, please edit with tagDiv Composer https://www.screencast.com/t/QchBKjvCjU select the block, and in the tab called “Layout”, you can hide the comments => https://www.screencast.com/t/cHE1i1UUc4I

Hope this helps you!

Thank you!

Hello,

If you have shortcodes on the pages/posts please make you have tagDiv plugins activate (tagDiv Composer, tagDiv Cloud Library, tagDiv Standard Pack).

Thank you!

Hello,

Maybe you use a Single Post Template from Cloud Library, so you need to edit with tagDiv Composer, select the Single Post Author and with right-click you can delete it =>https://www.screencast.com/t/pStpdfZgz Also, you delete Single Post author as author box => https://www.screencast.com/t/fJoNZXvw

Thank you!

Hello,

Unfortunately, our theme has not been tested on a multisite.
Also, I don’t know exactly which plugin could cause this problem, because it depends on what settings it contains and how the settings are made.

Thank you!

Hello,

I checked your website and seems you have an error admin-ajax https://www.screencast.com/t/fZBjILQq0xW is possible to be from the firewall or security module which blocks the admin-ajax.php request.
Also, I saw you use CDN, please make sure that is set as in our guide https://forum.tagdiv.com/cloudflare-cdn/, you need to disable the Rocket Loader.
Also, if you don’t have a security plugin, , please ask your host about this.

Thank you!

Hi,

Usually, we recommend to our clients to use WPML translate plugin, this can translate the menus/pages/posts/cloud templates.
If you are using another plugin for translation is very possible to interpret wrong the theme menus, also the mobile theme plugin has a different implementation than the theme.

Thank you!

Hello,

You have an old theme version with the latest WordPress version that it is way you have this error. You need to make a full backup for your website and database and update the theme https://forum.tagdiv.com/how-to-update-the-theme-2/ use method B (update via FTP) and make sure that you update the theme plugins from newspaper welcome section and newspaper > Plugins.
If the problem is still there after the update, then please make a full backup, and contact us at contact@tagdiv.com and provide wp-admin and cpanel access. Also include the link to this topic.

Thank you!

Hello, @mecanicaonline

I checked your website and now is displayed correctly on desktop https://www.screencast.com/t/Zx4INeNsXPu
Please ask your host if a cache plugin is enabled.
Also, if you don’t want to use the mobile theme plugin, you can disable it.
This is a video about Responsive Newspaper Theme, AMP & Mobile Theme, Mobile Pages & Templates -> https://www.youtube.com/watch?v=SpGkOnJeNZY

Thank you!

Hello,

If you follow the steps which are presented in this tutorial here: https://tagdiv.com/how-to-increase-page-loading-speed/ you’ll be able to increase the speed of your website.
Also, to increase the page speed you can check these similar topics for more solutions:
– https://forum.tagdiv.com/topic/optimize-script-to-improve-site-speed/
– https://forum.tagdiv.com/topic/a-few-tips-for-newspaper-x-speed-high-cpu-usage-issues/
– https://tagdiv.com/how-to-increase-page-loading-speed/
– https://developers.google.com/speed/docs/insights/v5/about
– https://forum.tagdiv.com/topic/score-100100-pagespeed-with-newspaper-wordpress-theme/
– https://forum.tagdiv.com/topic/newspaper-theme-speedify-your-website/

Please give it a try and follow the steps which I presented above about page speed.
Also, check our guide from here: https://forum.tagdiv.com/how-to-make-the-site-faster/
To be able to optimize those elements is quite difficult, so to remove CLS please check these guide => https://developers.google.com/web/tools/lighthouse/ -> https://www.sqlpac.com/en/documents/google-pagespeeds-lighthouse-6-new-features-lcp-cls.html -> https://web.dev/lighthouse-whats-new-6.0/

Please make sure to use our newest tool called tagDiv CSS Analyzer which comes in handy to resolve some of your issues. Take a look at the video guide here: https://www.youtube.com/watch?v=tnkVapqhIHc
“This custom tool performs an automatic test to find missing CSS rules applied by user interaction. Moreover, you can manually interact with a chosen section/component from the page while the tool records all the involved CSS. It will generate the final CSS file for this page and also will split the rules in Critical CSS to be loaded in the website’s header.” ( https://tagdiv.com/whats-new-in-the-newspaper-theme-10-4-update/ )
We tested our tool on our demos, and we have such great results!
Take a look at this topic because it could help you: https://forum.tagdiv.com/topic/css-analyzer-step-by-step-and-doubts/

Thank you!

Hello,

I’m sorry for the late answer, if you sent an email, then we will take a look and reply to you as soon as possible.
Please be patient because the support is a bit crowded at the moment.

We are sorry for the inconvenience!

Thank you for your understanding!

Hello,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Please check your plugins list and if you are using some untested plugins, I recommend you to disable all of them and leave just to active only our tested plugins. If the problem is still there after this, please let us know. Also, please check the following useful guides from here: https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-502-bad-gateway-error-in-wordpress/ -> https://kinsta.com/blog/502-bad-gateway/

Hope this helps you!

Thank you!

Hello,

I’m not sure I fully understand your issue. please provide more details, screenshots.
If your settings are missing, then please make sure you have tagDiv Standard pack plugin installed and active and try to restore a backup from Theme panel -> Import/Export and please do not press “Reset”.

Thank you!

Hello,

Please check the position of the mega menu, please set it on Relative to screen => https://www.screencast.com/t/vxlBkKZGiCh

Thank you!

Hello,

To change the color of the blocks from the homepage, please edit with tagDiv Composer, select the block and change the background color => https://www.screencast.com/t/x68tDSQ9y for the color of category on the Standard Single Template, you need to set a color on each category from Theme Panel -> Categories => https://www.screencast.com/t/kJDdaQmeVQ8s -> https://www.screencast.com/t/SXpKwpcJIxvG
For Related articles and more from author, you need to use a custom code CSS =>

body .td_block_template_4 .td-related-title .td-cur-simple-item {
background-color: #EA2E2E ;
}
body .td_block_template_4 .td-related-title .td-cur-simple-item:before {
border-color: #EA2E2E transparent transparent transparent !important
}
You need to set the code in theme panel > custom code> custom css.
for the widgets from sidebar, you need to set the color in Appearance -> Widgets => https://www.screencast.com/t/UEot5Ezb -> https://www.screencast.com/t/gxNLadZ28

Hope this helps you!

Thank you!

Hello,

Please make sure that you have og:image set, usually, for this, we recommended using the SEO Yoast plugin (our theme doesn’t have the option for an image).
Also, you can check the og image using this tool => https://developers.facebook.com/tools/debug/
To share a post with a featured image, please follow this guide: https://forum.tagdiv.com/facebook-share/ use SEO Yoast (in this guide you will know how to display the og image using Yoast plugin).

Hope this helps you!

Thank you!

Hello,

Please make sure you have Mobile Theme and AMP plugin installed and active.
For more information, you can check our documentation:
– https://forum.tagdiv.com/the-mobile-theme/
– https://forum.tagdiv.com/tagdiv-amp-plugin-tutorial/
Also, please provide more information, screenshots and your website link in order to help you.

Thank you!

Hello,

You can set the shortcode in column text or text with title
Also, please check this topic that can help you https://forum.tagdiv.com/topic/need-help-to-insert-contact-form-into-single-post/

Thank you!

Hello,

You can set the width of a row in the tab called “CSS”=> https://www.screencast.com/t/wYzglKwdP -> https://tagdiv.com/how-to-add-delete-and-duplicate-row-newspaper-theme/ -> https://tagdiv.com/flexibility-rows-columns-newspaper-theme/

Thank you!

Hello,

If I understood correctly when you make a setting it is not saved, right?
If so, please check if you have object cache, this file can be created by a plugin you use or you can have on the host, please ask if it exists.
Also, please set the Wordfence plugin in learning mode.
To remove the post views and comment count please check the above link provided by my colleague or this video https://www.screencast.com/t/9RSOmBWrb04

Thank you!

Hello,

To change the background on the right side use this code => https://www.screencast.com/t/3eqLlv34Sau

.widget .td-block-title {
background: transparent;
}


Thank you!

Hello,

Please try to use the incognito window, and see if works.
If yes, then you have some settings made on the browser that does not allow you to preview the posts.

Thank you!

Hello,

The H1 must appear only once on the page/post and must be applied to an important element for SEO, usually placed on the logo. On your website seems you have set the H1 on the logo => https://www.screencast.com/t/JAXtZF2XnU

Thank you!

Hello,

Nobody ignores you, but please note that at the moment, the support is a bit crowded.
We answer the topics from Latest to Newest Monday – Friday from 08:00 AM to 05:00 PM GMT+2

Thank you for understanding!

Hello,

In most cases when you get a similar message “ Error at zones: 6(models): 0(dom). The model does not match the content Current state has involved an issue. You could try an UNDO operation (CTRL+Z / CTRL+SHIFT+Z)” then indeed it is a problem, most of the time the problem is from a shortcode that is not compatible with our theme, therefore after you set it with tagDiv Composer and save the page/cloud template, the next time when you try to edit it, you’ll get that error.

For this error, you can check our guide from here at point 5 -> https://forum.tagdiv.com/tagdiv-composer-not-working/ also after trying the steps from our guide you do not solve the issue, you can send us an email at contact@tagdiv.com and provide wp-admin login, as well as cPanel and credentials. We will take a look. Include a link to this topic in the email.
Also, please make a full backup to all files and database.
Please try not to reply multiple times in the topic if possible, will only make it harder for us to reply to it.

Thank you!

Hello,

in this topic https://stackoverflow.com/questions/14310154/how-do-i-set-a-background-color-for-the-width-of-text-not-the-width-of-the-enti, there are several designs, which exactly do you want? https://www.screencast.com/t/qwhFqGYUeC
If you want to look like this https://www.screencast.com/t/pADr3BNmc5rL you need to use this custom code CSS, but please let me know what elements you want to add because each has a different class
.td-block-title
{
text-shadow: 0 0 5px blue;
}

Thank you!