Hello,

Please make sure you have enabled/set the option of single post views on posts => https://www.screencast.com/t/8EMRNVkqED

Thank you!

Hello,

For the problem with the author links, maybe the author archives are disabled in the Yoast plugin, if they are author links will be redirected to the homepage. Check if that is the case: http://prntscr.com/mbwwuk after that clear all cache, purge CDN(if you are using) and check the results.

Let me know the results!

Thank you!

Hi,

Normally, the content of shortcodes doesn’t display on Composer, this can be view only in the frontend (on the web page).
If you set the code in column text and text with title and it not displayed, please try to add the shortcode in the post’s content and see if it is dipalyed.

Thank you!

Hi,

This guide sets out the standards that must be met https://yoast.com/how-to-use-headings-on-your-site/ the H1 tag should be used only for post/page title. If the title is missing it can be set on the logo.

Thank you!

Hello, @trebol30

The update is on the way, unfortunately, I can not say a date, but we hope to be the next month.
Also, please provide more details about the error, that you have with cloud library.

Thank you!

Hello,

This error can occur due to a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again to edit.
Also, if the problem persists, you can update the theme (v11) on a staging website and do a test using only tagDiv plugins and see if the results.

Let me know about your results!

Thank you!

Hello,

I’m sorry, I don’t understand exactly what you mean by “ I can manage to hide “shortcode” dropdown list on TinyMCE for “editor and author”. ”, can you provide some more details, screshots?

Thank you!

Hello,

The problem is caused if you use WP Bakery for posts, unfortunately, we recommend using WP Bakery only for pages and not for posts => https://forum.tagdiv.com/how-to-use-visual-composer/
Also, if you use the WPBakery for pages, we strongly recommend using only one of those plugins with our theme (WP Bakery or tagDiv Cloud Library, but not both).
Please deactivated the WP Bakery and see if the problem persists.
Also, please don’t share your credentials on the forum.

Thank you for your understanding!

Hello,

If you have a shortcode of the form, you can set the shortcode in column text or text with title in text zone => https://www.screencast.com/t/yzHiFcS8g8 -> https://www.screencast.com/t/uDXaxJ8JSKFB and see if this work. The shortcode is automatically saved, you can set it on pages.

Thank you!

Hello, Bernd

You can use a footer template from Cloud Library, and you can customize it with tagDiv Composer => https://www.youtube.com/watch?v=nE51MfLV7hE
The footer template does not have the button to be edited with tagDiv Composer in the backend, can be edited only from the frontend if it is assigned, edit a page/post template with tagDiv Composer and go down to the footer. => https://www.screencast.com/t/rpfNhfyrF that page can be private.
Also, if you use the standard footer from Theme Panel, you need to have the tagDiv Standard Pack plugin, from version 10.4, this plugin is no longer required because the new demos are using cloud templates.

Thank you!

Hello,

I just checked your website and now the images are displayed on mobile => https://www.screencast.com/t/XD4iJATL5kn -> https://www.screencast.com/t/ZlVH4TT6Y

Thank you!

Hello,

Please deactivate, delete and reinstall the tagDiv Social Counter from Newspaper Welcome => https://www.screencast.com/t/ZRPKgSf9
Also, please check this topic that can help you https://forum.tagdiv.com/topic/facebook-social-counter-not-updating-2/

Thank you!

Hello,

I’m not sure I fully understand what you are trying to achieve.
If you referring to this block => https://www.screencast.com/t/srD9gLmpwU you can find it like Slide => https://www.screencast.com/t/yJsf47Yi8byc from tagDiv Composer.

Thank you!

Hello,

To fix the mega menu, please use this custom code CSS => https://www.screencast.com/t/80ak78cG1OQ

.td-main-content-wrap {
max-width: 1164px!important;
}
.td-boxed-layout #td-outer-wrap {
max-width: 100%;
}
You need to set the code in theme panel > custom code> custom CSS.

Hope this help you!

Thank you!

Hello,

You can customize the mobile menu from Theme Panel -> Theme Colors -> Mobile menu/mobile search => https://www.screencast.com/t/0CvSgXp9H to set a background image go in Theme Panel -> Background -> Mobile menu/mobile search => https://www.screencast.com/t/uvDejzbX to change the font from Theme Fonts => https://www.screencast.com/t/ANBQe7hQhJd

Hope this help you!

Thank you!

Hello,

Unfortunately, I do not exactly understand what you mean and what’s your request. Please provide more details about your encountered problem, you can include screenshots.
A solution for sending a screenshot is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
Also, for the moment, the only language that we can provide support with is English.

Thank you!

Hello,

I have brought this issue to the attention of our developers to be investigated and resolved as soon as possible.

Thank you!

Hello,

Please provide the link to your website.

Thank you!

Hello,

I think with some custom code, maybe you can achieve the style of the contact form like newsletter form.

Thank you!

Hello,

the only page templates are those mentioned in this guide https://forum.tagdiv.com/page-templates-2/
and if you have made a page you want to use again, modifying only a few elements you can duplicate it (copy-paste page content) and edit only the content https://www.screencast.com/t/e8AtBVgcczW

Thank you!

Hello, Thomas

To list the most popular articles, you can use the Flex Block or Big Grid Flex Block where you can sort it => https://www.screencast.com/t/DgVYSlT8 -> https://forum.tagdiv.com/big-grid-flex-settings/ -> https://forum.tagdiv.com/flex-block-settings-guide/
Also, you can check this documentation: https://forum.tagdiv.com/7-days-post-sorting/

Thank you!

Hello,

Please do a test using only tagDiv plugins and AMP, clear all cache and see if the problem of header persists.
Also, if you made the test with extra plugins deactivate and the issue persists, you can contact us via email at contact@tagdiv.com and provide wp-admin and cPanel access to investigate this issue
Also, please make a full backup to all files and the database.

Thank you!

Hello,

If you want to delete an empty column you need to know that the empty column is part of the row, and you can’t delete the column only the row that holds the column, this can be done with: using the right click on the row icon -> http://prntscr.com/owlyuw -> http://prntscr.com/owlynq or using the drag and drop -> http://prntscr.com/owlz2r or you can simply click on the row and press the delete button from your keyboard.
The empty columns will not be displayed.

Thank you!

Hello,

I recommend that you update the theme on a staging website and make sure that you have activated the tagDiv Standard pack plugin to keep the website’s look, before please make a full backup to all files and the database, in case something goes wrong. => https://forum.tagdiv.com/how-to-update-the-theme-2/ -> https://www.youtube.com/watch?v=LAJXrSI-dDA
After then, tell us what problems you are having so that we can help you make the website work and look like before.

Thank you!

Hello,

This is strange, that is why, please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Also, please make sure you have the tagDiv plugins activate.

Thank you!