Hello,

You need to edit with tagDiv Composer https://www.screencast.com/t/Y5j6ArY8Ug, select the row on the top, and with right-click you can delete it => https://www.screencast.com/t/fdBMaqQevyo -> https://www.screencast.com/t/Pqit4z1OfQ

Hope this helps you!

Thank you!

Hope this helps you!

Hello,

Unfortunately, I can’t see your screenshots https://i.imgur.com/26HI37e.png
A solution for sending a screenshot is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
Also, please make sure you have added the limit also in your wp-config.php file, in config is WP_MEMORY_LIMIT not PHP Memory Limit (there is a typo, sorry) – https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all lower requirements, and follow all steps;
Please check the console when you try to edit is possible to be from the firewall or security module which blocks the admin-ajax.php request, which usually displays a 403 or 404 error

Thank you!

Hello,

This tdb_action=tdb_ajax is related to the infinite loading functionality, the ?tdb_action=tdb_ajax can be found in wp-content/plugins/td-cloud-library/includes/tdb_functions.php -> https://i.imgur.com/ycoCa9K.png
Have you checked for a plugin conflict?
Also, if you made the test with extra plugins deactivate and the issue persists, you can contact us via email at contact@tagdiv.com and provide wp-admin and cPanel access to investigate this issue
Also, please make a full backup to all files and the database.

Thank you!

Hello,

When you select a paragraph for which you want to change the font size, you must add an extra class https://i.imgur.com/x2kFaVX.png for example, “big-word” and you need to use this custom code CSS => https://i.imgur.com/gVkTg1U.png

.single .tdb-block-inner > p.big-word
{
font-size: 42px!important;
}
The code needs to be set in Theme panel -> Custom code -> Custom CSS

Hope this helps you!

Thank you!

Hello,

Please let me know how you set the id for the social counter.
Also, to display the number of followers, you need to use Instagram as a “Business” or “Creator” page, in this way those Instagram pages will be administered by a Facebook account (this is how Facebook API is working).
Also, when you log in with your Facebook account you must approve access to the pages you manage in order to be able to get your followers number
Here are some guides that can help you https://www.facebook.com/business/help/502981923235522 -> https://www.facebook.com/business/help/345675946300334?id=419087378825961

Thank you!

Hi,

This is usually caused when you’re on a multi-site installation or have a caching plugin active.
For others trying to delete this plugin (or any other plugin) and getting this message, please deactivate your caching plugin temporarily or delete your cache before deleting this plugin. Or, if on multisite, you’ll need to deactivate this plugin on the main site before trying to delete it.

Thank you!

Hello,

I understand that the problem is solved, right?

Thank you!

Hello,

Indeed, seems to be a bug, I will put it on our list of bugs.

Thank you for your understanding!

Hi,

That’s strange! Please send an email at contact@tagdiv.com and provide wp-admin so we can investigate this issue. Also, paste a link to this topic so we can easily identify you.

Thanks!

Hello,

Please give us more details about the problems encountered, with screenshots, the link to your website.
Please make sure you have tagDiv plugins activated (tagDiv Composer, tagDiv Cloud Library, tagDiv Standard Pack).
Also, make sure the thumbs are enabled => https://www.screencast.com/t/4qHoWTmhO you can check also if there is a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.

Thank you!

Hello Paul,

I checked your website and now seems the category template apply correctly https://www.screencast.com/t/Bw3gP9uuHjx -> https://www.screencast.com/t/yAYjtPrm
Maybe was a problem related to cache.

Thank you!

Hello,

To understand for sure, you want to change the background color for the entire header and footer, right?
Please check this video https://www.screencast.com/t/JXffwDpAt that can help you.

Thank you!

Hello,

At the moment our theme we do not have any tool for a paywall, but we are working on this implementation.
Until then you can try a plugin, for example, The Leaky Paywall plugin, users who use it say that it is compatible with the theme.

Thank you for your understanding!

Hello,

I’m not sure I fully understand your question, can you be a bit more specific about what element missing?

Thank you!

Hello,

You need to select the row and stretch it https://www.screencast.com/t/ygZxvKmu9 -> https://www.screencast.com/t/oWWbDm4A2PI

Hope this helps you!

Thank you!

Hello,

When you log in with your Facebook account you must approve access to the pages you manage in order to be able to get your followers number
Here are some guides that can help you https://www.facebook.com/business/help/502981923235522 -> https://www.facebook.com/business/help/345675946300334?id=419087378825961

Thank you!

Hello, Isaac

Please check what version of PHP you have, we recommend version 7.3
Please make sure that the theme install was done correctly
Install via WordPress -> https://forum.tagdiv.com/install-via-wordpress/
Install via FTP -> https://forum.tagdiv.com/install-via-ftp/
Also, please make sure you have added the limit also in your wp-config.php file, in config is WP_MEMORY_LIMIT not PHP Memory Limit (there is a typo, sorry) – https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all lower requirements, and follow all steps; make sure that the theme is activated and you use an SSL plugin for HTTPS
Also, if you have other plugins activate, please disable them and see if the problem persists.

Thank you!

Hello,

WP Bakery is not a required plugin but it was initially used before we created our own page builder, tagDiv Composer.
So, now you can create pages with our page builder, tagDiv Composer.
If you use the WPBakery for pages, we strongly recommend using only one of those plugins with our theme (WPBakery or tagDiv Cloud Library, but not both).
You can try to deactivate the WP Bakery and use our page builder.
WPBakery works well if you have a standard prebuilt website installed and not a pro one that uses templates.

Thank you!

Hello,

Please edit with tagDiv Composer, select the block and in the tab called “Layout” search after the setting date => https://www.screencast.com/t/SK2qmNpc50n also, you can enable the modified date https://www.screencast.com/t/ujaeIMij

Thank you!

Hello,

1. Please set the filter to “Category – Current category ” => https://www.screencast.com/t/i5SdReIpi will display the posts that contain that category if you are on the category template, if you are on the homepage, then you can set the different filters on blocks.
2.Unfortunately, for Category Siblings the theme doesn’t have the option to choose what categories will be displayed.

Thank you!

Hello,

Please make sure you set the code for the newsletter in this section https://www.screencast.com/t/tJXsD9g81 and you have the tagDiv Newsletter plugin activate.

Thank you!

Hello,

@PBB,

I already replied to your own topic about the same problem, please check https://forum.tagdiv.com/topic/home-page-display-error-on-desktop-and-mobile/

@Paweł Gawlik

Unfortunately, I can’t access your website => https://www.screencast.com/t/uOJ80erA
Normally mobile page is independent of the desktop version, meaning you can set/delete/add the blocks as you wanted like in this video =>https://www.screencast.com/t/qjOxlIZG but please make sure you set the mobile page like this => https://www.screencast.com/t/hcGG4ydQ
When I checked the website yesterday it seemed that you were using the responsive version for mobile.

Thank you!

Hi,

Please make sure that all theme requirements were set as in our guide https://forum.tagdiv.com/requirements-for-newspaper/ and you do not have a plugin conflict.
Here is an article about how to fix this problem:
There has been a critical error on your website.

Hope it will help you!

Thank you!

Hello,

Have you checked for admin-ajax error? Please verify the console when you try to save the logo , usually, it displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module that blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Also, make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Also, please send the link to your website to investigate it.

Let me know the results!

Thank you!

Hello,

Please tell me what the error is if it’s from the console => https://www.screencast.com/t/cc3ZBPN3Cluy it is related that the ads are not loading.
The homepage seems to display correctly => https://www.screencast.com/t/I4UzAdDr8u also, on mobile => https://www.screencast.com/t/Lh7Rnq56i3

Thank you!