Hello,

I’m glad that you managed to solve your issue in the end.

Usually, the problem is from a shortcode that is not compatible with our theme, therefore after you set it with tagDiv Composer and save the page/cloud template, the next time when you try to edit it, you’ll get that error.
For this error, you can check our guide from here at point 5 -> https://forum.tagdiv.com/tagdiv-composer-not-working/

You don’t have to worry about the “vc” shortcodes, so it was implemented.

Thank you!

Hello,

Unfortunately, the pages can’t be duplicated, only the Cloud Templates can be, but you can edit the page copy the shortcodes and paste it a new page => https://www.screencast.com/t/e8AtBVgcczW

Hope this helps you!

Thank you!

Hello,

So if you want the link to be underline only when is hover please use this code https://www.screencast.com/t/InoCGudiUl

.single .td-pb-span8 .tdb_single_content a:hover{
text-decoration: underline!important;
}

Thank you!

Hello,

Yes, you can set the background in the header section on the zone or row => https://www.screencast.com/t/kAkd2I2mnk -> https://www.screencast.com/t/pjHZmLBNHA1 for header/footer from Cloud Library, for standard header/footer from Theme Panel -> Theme Colors -> Header/Footer => https://www.screencast.com/t/jpZX9oWG2

Hope this helps you!

Thank you!

Hello,

To display the number of followers, you need to use Instagram as a “Business” or “Creator” page, in this way those Instagram pages will be administered by a Facebook account (this is how Facebook API is working).
Also, when you log in with your Facebook account you must approve access to the pages you manage in order to be able to get your followers number
Here are some guides that can help you https://www.facebook.com/business/help/502981923235522 -> https://www.facebook.com/business/help/345675946300334?id=419087378825961

Let me know the results!

Thank you!

Hello,

Seems you have an error admin-ajax.php, so please make sure you don’t have a security plugin, also, ask your host about this.
Also, if you have activated extra plugins, please deactivate them, clear all cache and try to upload the logo.

Thank you!

Hello,

I think you referring to the option the Auto Loading on the Single Post Template you can disable it with tagDiv Composer -> Show site wide settings => https://www.screencast.com/t/4RnV1CnxiuA

Thank you!

Hello,

This social sharing icon appears only on the mobile version. If you want it to be displayed on the desktop version, you need to use a custom CSS => https://www.screencast.com/t/slYFHBpS8tr

.td-social-line{
display: inline-block;
}

The code needs to be set in Theme panel -> Custom code -> Custom CSS => https://www.screencast.com/t/fxetQe24ZHf

Hope this helps you!

Thank you!

Hello,

This issue has been already discussed here: https://forum.tagdiv.com/topic/hyperlink-format/

Hope that helps you!

Thank you!

Hi,

Please make sure you have the Newspaper theme installed and activated, from the links above it seems to be a default theme installed => https://www.screencast.com/t/UmRNYuzsxZ

Thank you!

Hello,

What type of prebuilt website did you install, pro or standard?
These changes apply for example only when you use the standard header/footer templates (and other standard templates) from Theme Panel (not a cloud template) => https://www.screencast.com/t/4gApdblBu8 -> https://www.screencast.com/t/m1vrJsvHM
You need to edit the page with tagDiv Composer to make changes, like in this is a video https://www.youtube.com/watch?v=HXQQygkCCJ
Also, please let me know what settings did not apply, and provide some screenshots with the settings.

Hope this helps you!

Thank you!

Hello,

Please make sure that the update procedure is done correctly: https://forum.tagdiv.com/how-to-update-the-theme-2
Also, after the update, if you have shortcodes on pages, please please make sure all the tagDiv plugins are enabled => https://www.screencast.com/t/sUy4KEsyeGE
Also, please provide some details like screenshots and the link to your website.

Thank you!

Hello,

If I understand correctly you are facing some problems after you update the theme.
If this is the case we can take a look, but for this will be better you can set the website on staging or subdomain to not affect your website live.
You can contact us via email at contact@tagdiv.com and provide wp-admin and cPanel access.
Also, please make a full backup to all files and the database.
Let us know and we will gladly assist you.

Thank you!

Hello,

We need to take a look to see what can be done there. Please make a full backup to all files and the database and contact us via email at contact@tagdiv.com and provide the following:
– wp-admin URL and credentials
– cPanel URL and credentials
– A link to this topic to identify you
Our team will take a look! Please note that at the moment the support is a bit crowded. Replying may take up to 48 hours.

Thank you!

Hello, Thomas,

You can set the background color from Theme Panel -> Theme Colors -> General Theme Colors => https://www.screencast.com/t/YXKprU3X7

Thank you!

Hello,

Please make a fresh install on the staging of WordPress and Newspaper 11 and check again.
also related to this error I do not know why this problem is, that seems to be related to the WordPress PHP file that makes queries to the database https://wordpress.org/support/topic/errors-in-wp-db-php/

Thank you!

Hello,

I understand that the problem is solved, right?

Thank you!

Hello,

With tagDiv Composer, you can add the element Single Post Modified Date in Single Post Template and
you can change the additional text in “Last updated on” => https://www.screencast.com/t/EvfUQMfzkd , and the Single Post Modified Date will show you the last time you edited that post => https://www.screencast.com/t/j74uz43paZj
If you don’t mean this please give me more details, screenshots.

Hope this helps you!

Thank you!

Hello,

Unfortunately, for block, you can’t set the image height, but you can set it for flex block/big grid flex => https://www.screencast.com/t/cafqQ007

Thank you!

Hello,

Please check what version of PHP you have, we recommend version 7.3
Please make sure that the theme install was done correctly
Install via WordPress -> https://forum.tagdiv.com/install-via-wordpress/
Install via FTP -> https://forum.tagdiv.com/install-via-ftp/
Also, please make sure you have added the limit also in your wp-config.php file, in config is WP_MEMORY_LIMIT not PHP Memory Limit (there is a typo, sorry) – https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all lower requirements, and follow all steps; make sure that the theme is activated and you use an SSL plugin for HTTPS.
If you have shortcodes on the pages/posts please make you have tagDiv plugins activate (tagDiv Composer, tagDiv Cloud Library, tagDiv Standard Pack).

Thank you!

Hello,

Unfortunately, we do not know and have not tested plugins for these requests.

Thank you for your understanding!

Hello,

If you follow the steps which are presented in this tutorial here: https://tagdiv.com/how-to-increase-page-loading-speed/ you’ll be able to increase the speed of your website.
Also, to increase the page speed you can check these similar topics for more solutions:
– https://forum.tagdiv.com/topic/optimize-script-to-improve-site-speed/
– https://forum.tagdiv.com/topic/a-few-tips-for-newspaper-x-speed-high-cpu-usage-issues/
– https://tagdiv.com/how-to-increase-page-loading-speed/
– https://developers.google.com/speed/docs/insights/v5/about
– https://forum.tagdiv.com/topic/score-100100-pagespeed-with-newspaper-wordpress-theme/
– https://forum.tagdiv.com/topic/newspaper-theme-speedify-your-website/

Please give it a try and follow the steps which I presented above about page speed.
Also, check our guide from here: https://forum.tagdiv.com/how-to-make-the-site-faster/
To be able to optimize those elements is quite difficult, so to remove CLS please check these guide => https://developers.google.com/web/tools/lighthouse/ -> https://www.sqlpac.com/en/documents/google-pagespeeds-lighthouse-6-new-features-lcp-cls.html -> https://web.dev/lighthouse-whats-new-6.0/

Please make sure to use our newest tool called tagDiv CSS Analyzer which comes in handy to resolve some of your issues. Take a look at the video guide here: https://www.youtube.com/watch?v=tnkVapqhIHc
“This custom tool performs an automatic test to find missing CSS rules applied by user interaction. Moreover, you can manually interact with a chosen section/component from the page while the tool records all the involved CSS. It will generate the final CSS file for this page and also will split the rules in Critical CSS to be loaded in the website’s header.” ( https://tagdiv.com/whats-new-in-the-newspaper-theme-10-4-update/ )
We tested our tool on our demos, and we have such great results!
Take a look at this topic because it could help you: https://forum.tagdiv.com/topic/css-analyzer-step-by-step-and-doubts/

Also, I checked your website with the chrome extension tool Lighthouse and for mobile https://www.screencast.com/t/iaLsAlJxQc seems you have something external which is not loading and for desktop, you have a very good score https://www.screencast.com/t/eMW8r7Hf

Unfortunately, the support cannot provide optimization solutions and therefore the page speed is not covered by the support team =>https://forum.tagdiv.com/newspaper-theme-support/

Let me know the results!

Thank you!

Hello,

That’s weird! The issue could be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.

Let me know about your results!

Thank you!

Hello,

If you have shortcodes on the pages/posts please make you have tagDiv plugins activate (tagDiv Composer, tagDiv Cloud Library, tagDiv Standard Pack).
Please check the console when you try to access the media library maybe is possible to be from the firewall or security module which blocks the admin-ajax.php request, which usually displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module that blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Also, if you are using Cloudflare, please make sure that is set as in our guide https://forum.tagdiv.com/cloudflare-cdn/, you need to disable the Rocket Loader.
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you!

Hello,

I’m sorry for the misunderstanding, you can add ads using mobile theme plugin here => https://www.screencast.com/t/NgyKVJWh9WWF -> https://forum.tagdiv.com/the-mobile-theme/

Thank you!