Hello,

We need to investigate what settings were made to cause that problem, please make a full backup to all files and the database and contact us via email at contact@tagdiv.com Provide
– wp-admin URL and credentials
– cPanel URL and credentials
– a link to this topic in order to identify you

Thank you!

Hello,

tagDiv Composer is the main plugin on which the theme works, even the Theme Panel is included in this plugin.
In tagDiv composer are implemented several design options, functionalities, etc.
Also, normally if you use cloud templates you can have a better speed than with tagDiv Standard Pack, this does not mean that you do not have to make customizations.
Also, the tagDiv Standard Pack plugin from version 10.4, is no longer required because the new demos are using cloud templates.

Thank you!

Have a nice day!

Hello,

This button => https://www.screencast.com/t/XQu3eQoDL deletes the code if it is disabled, but if the option is enabled on mobile, then just hide it.
Unfortunately, for the mobile theme, the option to disable back to top has not been implemented, the solution is to hide it with code CSS or delete it from the theme files.

Thank you!

Hello,

Please give us more details about duplicate queries made by TD Composer, with screenshots or video.
If you want you can post them here on the forum or you can contact us via email at contact@tagdiv.com, where you can provide us with as much information as possible about this problem.

Thank you in advance! Have a nice day!

Hello,

Those blocks are from the tagDiv Standard Pack plugin, so, if you want to continue using them, you need to have the tagDiv Standard Pack plugin updated and activate, from version 10.4, this plugin is no longer required because the new demos are using cloud templates.

Thank you!

Hello,

Please deactivate the tagDiv Composer plugin, delete and re-install it again from Newspaper plugins => https://www.screencast.com/t/WLy01lbc

Let me know the results!

Thank you!

Hello,

Please deactivate the tagDiv Composer plugin, delete and re-install it again from Newspaper plugins => https://www.screencast.com/t/WLy01lbc

Let me know the results!

Thank you!

Hello,

Please deactivate the tagDiv Composer plugin, delete and re-install it again from Newspaper plugins => https://www.screencast.com/t/WLy01lbc

Let me know the results!

Thank you!

Hello,

To enable the sticky header go in Manager(Website Manager) -> Header => https://www.screencast.com/t/L2ZtzgmJrtp you can enable also, on mobile.

Thank you!

Hello,

Please provide the link to your website and some screenshots to be able to investigate the problem.

Thank you!

Hello,

Please set it on the homepage there’s an option Customize icon => https://www.screencast.com/t/I2uVvP4b -> Site identity -> Site icon -> Change image -> publish => https://www.screencast.com/t/lY9WEOZEj
Please make sure that you have cleared your cache.

Let me the results!

Thank you!

Hello,

I passed this information on to our developers to investigate this issue.
Also, if you have updated to the latest version and you have a problem like this https://www.screencast.com/t/77ztO14R, please reset the key and see if the problem persists.

Thank you for your understanding!

Hello,

Please send a screenshot to show your tagDiv Composer.

Thank you!

Hello,

I’m sorry, but maybe in future updates this option will be implemented, as I said above, I don’t know if this option will be implemented, it depends on the developers.
The more requested a feature is, the sooner we can implement it.

We are sorry for inconvenience!

Thank you!

Hello,

I’m glad the problem has been solved.

Have a nice day!

Hello,

You can use a header template from Cloud Library, and you can customize it with tagDiv Composer => https://www.youtube.com/watch?v=HXQQygkCCJo
Also, if you use the standard header from Theme Panel, for this you need to have the tagDiv Standard Pack plugin, from version 10.4, this plugin is no longer required because the new demos are using cloud templates.

Thank you!

Hello,

Thank you for sharing this implementation with us, I’m sure it will help other users as well.

Have a nice day!

Hello,

In the last update, the “speed” of the tagDiv Composer was improved, so if you want to make the update I suggest you make it on a staging website or on a subdomain, not directly on the live site in case of problems.

Thank you!

Hello,

The video is for a single post template from the cloud library.
Seems you have a standard post template set from Theme Panel, so to disable the “popup sidebar” you need to go in Theme Panel -> Post Settings and disable this option => https://www.screencast.com/t/juM8YE9rCy, also, to create a sidebar for Standard Post Template, you need to create it in Appearance -> Widgets => https://www.screencast.com/t/eki7pjeNcPS and assign it when editing the post in editor => https://www.screencast.com/t/dMhDJ2LEJf

Hope this helps you!

Thank you!

Hello,

Usually, this problem when the mobile theme is displaying on the desktop, then you have a cache conflict, the plugin for the cache that you are using do not recognize the mobile and desktop cache. We recommend using the WP Super Cache plugin https://forum.tagdiv.com/cache-plugin-install-and-configure/
Also, please ask your host if it has a cache plugin installed.

Let me know the results!

Thank you!

Hello,

I checked your website and now seems to look fine => https://www.screencast.com/t/SrrYPaLgL -> https://www.screencast.com/t/0EuzjwfEOn -> https://www.screencast.com/t/tii77t58n

Thank you!

Hello,

I’m sorry, the support is a bit crowded.
But today he will investigate your problem and answer you by email.

Thank you for your understanding!

Hello,

For post, please check if in that category you have posts => https://www.screencast.com/t/eovj0Od1MP4
You can’t remove the empty column, you can remove the empty row, edit the page with tagDiv Composer and with a right-click remove the row => https://www.screencast.com/t/9nWg97KsS.
Also, the empty columns will not be displayed on the desktop.

Please try not to reply multiple times in the topic if possible, this will only delay our response. Replying multiple times will refresh the topic date and move it to the back of the line, we answer from oldest to newest.

Thank you!

Hello,

If you have a standard header template, then you need to go in Theme Panel -> Multi-purpose -> General settings => https://www.screencast.com/t/TTDr97cEDm2
If you have a header template from Cloud Library, edit it with tagDiv Composer => https://www.screencast.com/t/6YUYLowF -> https://www.screencast.com/t/34PJWwRxVUNC

Thank you!

Hello,

Please send the link to your website to investigate it.

Thank you!