Hello,

Please send some screenshots of issues that you have.

Thank you!

Hello,

I verify your logo and seems you have set on it, two URL =>=> https://i.imgur.com/SxkzA86.png and because of that error occurs, so please edit with tagDiv Composer, and verify the logo URL to be set correctly, also, if you have extra plugins, please deactivate it, clear all cache and see if the problem persists.

Thank you!

Hello,

That header is placed in the content section of the page, and not in the header section => https://www.screencast.com/t/YlI210wnF -> https://www.screencast.com/t/lfZmx9pwr
So, if you want to add the logo and menu to that page you can do like this => https://www.screencast.com/t/0RN3r3fCnfX6

Hope this helps you!

Thank you!

Hello,

Please make sure all theme requirements are set as in our guide -> https://forum.tagdiv.com/requirements-for-newspaper/ in special please make sure this code is set in .htaccess => https://www.screencast.com/t/YMLZf32uQ
Also, if have other plugins activate, please deactivate them and do a test using only tagDiv plugins and see if you can edit/add elements with tagDiv Composer.

Thank you!

Hello, Gonzalo,

We need to investigate what settings were made to cause that problem, please make a full backup to all files and the database and contact us via email at contact@tagdiv.com Provide
– wp-admin URL and credentials
– cPanel URL and credentials
– a link to this topic in order to identify you

Also, you know we will do a test only with tagDiv plugins, and the other plugins will be disabled.

Thank you!

Hi,

Please do a test using only the tagDiv plugins on a staging website, and see if then the single post template changes.
if then, everything is fine, please check if you don’t have a plugin conflict, so please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.

Let me know the results!

Thank you!

Hello,

I did as you said but for me, those errors do not occur https://www.screencast.com/t/kT04OUVs
Please make a video or send screenshots when the errors occur.

Thank you!

Hello,

We have a tested plugin which is Contact Form 7 and you can give it a try.
Check this article: https://wordpress.org/plugins/drag-and-drop-multiple-file-upload-contact-form-7/
Also, you can try other plugins and see if it works.

Thank you!

Hello,

You can add the excerpt on the block, with tagDiv Composer, select the block and set the excerpt => https://www.screencast.com/t/tBGy22b2

Thank you!

Hello,

Is possible may have set the header to be overlaid or you did some customization by applying a code that makes the header overlay.
Please check the settings.

Thank you!

Hello,

From the screenshot, seems you don’t have the theme activate, so please activate it.
Theme activation -> https://tagdiv.com/how-to-activate-the-newspaper-theme/ also if you can’t activate it from the theme panel, you can activate it manually https://www.screencast.com/t/EL4k48Lq
Also, if you receive an error message please send it to us.

Thank you!

Hello,

To achieve that you can use a mobile page. Also, you can redesign the mobile page with tagDiv Composer, and you can set the Instagram widget where you want.
The mobile page has the mobile templates from Cloud Library => https://www.screencast.com/t/YCcZ8rL8 -> https://www.youtube.com/watch?v=SpGkOnJeNZY (03:11​ – Mobile Templates & Pages)
Also, if you want to use the mobile responsive, then you need to set the widget twice on the page, to hide it on the desktop the one you set it on mobile, and to hide the one on mobile from the sidebar, but this is not the best solution, because it loads twice on the page.

Thank you!

Hello,

Please take a look here to know how you can get an API Key: https://forum.tagdiv.com/weather-widget/

Thank you!

Hello,

I’m sorry, but I don’t understand exactly what you mean by ” Tag div importer is throwing error unable to impet demos?”, Can you provide more details?

Thank you!

Hello,

Please deactivate the tagDiv Composer plugin, delete and re-install it again from Newspaper plugins => https://www.screencast.com/t/WLy01lbc

Let me know the results!

Thank you!

Hello,

You can use a header template from Cloud Library, and you can customize it with tagDiv Composer => https://www.youtube.com/watch?v=HXQQygkCCJo
Also, you can use the standard header from Theme Panel, for this you need to have the Standard Pack plugin, but in the last update, this plugin is no longer required because the new demos are using cloud templates.

Thank you!

Hello,

We need to take a look, so please make a full backup to all files and the database and contact us via email at contact@tagdiv.com.
Provide:
– wp-admin URL and cPanel URL and credentials
– a link to this topic in order to identify you

Thank you!

Hello,

That’s weird! We need to take a look, so please make a full backup to all files and the database and contact us via email at contact@tagdiv.com.
Provide:
– wp-admin URL and cPanel URL and credentials
– a link to this topic in order to identify you

Thank you!

Hello,

This is a video of how you can create a sidebar https://www.youtube.com/watch?v=fa7GenCHcBU, also, you can create a different sidebar on each page/post.

Hope this helps you!

Thank you!

Hello,

You can do that for all pages if you have a different header on the desktop, you can convert it, also, you can import other header and assign it for that mobile page https://www.screencast.com/t/bP4ruQVSUI

Thank you!

Hello,

I understood that unfortunately, you could not activate the theme, if so please make a full backup and send us an email at contact@tagdiv.com and provide wp-admin login (to can login in WordPress admin zone), credentials, license certificate and purchase code, open the text file and look for the Item Purchase Code. – http://forum.tagdiv.com/how-to-find-your-envato-purchase-code/ We will take a look at the problem and we’ll fix it.

Thank you!

Hello,

I made this video https://www.screencast.com/t/5MMZ1ZiD4

Hope this helps you!

Thank you!

Hello,

I checked your page, and only for a “text with title” I received a 404 error => https://www.screencast.com/t/kk4yiarZ, also, seems that the URL is not set correctly or does not exist https://i.imgur.com/jplWNCa.png

Thank you!

Hello,

It seems that this error is the cause that the fonts are no longer in that place => https://i.imgur.com/Xz0FDqL.png also, the error toolset comes from a plugin that are you using, most probably this is a conflict with your cache plugin, here is a topic with a similar case like your https://toolset.com/forums/topic/uncaught-referenceerror-toolsetcommones-is-not-defined/

Thank you!

Hello,

Seems you have a Single Post Template, then you need to edit with tagDiv Composer => https://www.screencast.com/t/xqa3VfrI, select the “Single Post Author” and change the additional text => https://www.screencast.com/t/QkfaGBwvck3N

Hope this helps you!

Thank you!