Hello,

Please do these steps
1. disable all tagDiv plugins
2. uninstall all tagDiv plugins
3. clear cache (if cache plugin exists)
4. re-install all tagDiv plugins again from Newspaper plugins => https://www.screencast.com/t/WLy01lbc
5. activate all tagDiv plugins
6. clear cache (if cache plugin exists)

Also, make sure your WordPress and plugins are up to date.
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.

Thank you!

Hello,

You can translate these elements in Theme Panel -> Translations -> Translations => https://www.screencast.com/t/UDPhzsqFQea, use the shortcut Ctrl+F to find the elements => https://www.screencast.com/t/HGpo406r93

Hope this helps you!

Thank you!

Hello,

I already replied to your own topic about the same problem, please check https://forum.tagdiv.com/topic/problem-with-mobile-theme-15/

Thank you!

Hello, @billions1nly,

I just checked the website and it looks like you are using the mobile responsive version https://www.screencast.com/t/X576F53sIws3 -> https://www.screencast.com/t/3PZelMI1 -> https://www.screencast.com/t/wbdpj7J4
When you deactivate the Mobile Theme plugin, your responsive mobile version will be similar to the desktop version and all should be alright.

Thank you!

Hello,

When you install and activate the Mobile Theme plugin, your pages will be overwritten by the plugin (the mobile theme comes with its own templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout, the page content is made without builders in mobile editor => https://www.screencast.com/t/xbgZG8kH also, the options that are provided to edit the mobile theme version are limited (this keeps the things simple)).
Also, usually, the problem is from the cache plugin used, because the mobile layout will have a different design and most of the cache plugins do not recognize this and provide the mobile version for desktop (or vice versa).
Also, if you use multiple cache plugins this problem may occur.
We tested and recommend the WP Super Cache plugin https://forum.tagdiv.com/cache-plugin-install-and-configure/
This is a video about Responsive Newspaper Theme, AMP & Mobile Theme, Mobile Pages & Templates -> https://www.youtube.com/watch?v=SpGkOnJeNZY
So, the mobile responsive is what you see then that you select the viewport on phone => https://www.screencast.com/t/matV17hH
The mobile page has the mobile templates from Cloud Library => https://www.screencast.com/t/YCcZ8rL8
Mobile responsive version of the theme and the mobile page editor can be edit with tagDiv Composer, the mobile theme plugin not.

Thank you!

Hello,

I just checked your website and seems you have the shadow https://www.screencast.com/t/CR7O7MvjQ
Did you manage to solve the problem?

Thank you!

Hello, @dadfi,

We need to investigate what settings were made to cause that problem, please make a full backup to all files and the database and contact us via email at contact@tagdiv.com Provide wp-admin URL and credentials and tell us about this problem.

Thank you!

Hello,

We need to take a look, so please make a full backup to all files and the database and contact us via email at contact@tagdiv.com.
Provide:
– wp-admin URL and cPanel URL and credentials
– a link to this topic in order to identify you

Thank you!

Hello,

1. Those articles can help you to create a staging website https://themeisle.com/blog/wordpress-staging-site/
https://www.wpbeginner.com/wp-tutorials/how-to-create-staging-environment-for-a-wordpress-site/
2.It is possible that the theme and plugins update automatically, but the option is not set in the theme, the option is provided by your host, so you need to ask your host if the auto-update option is enabled.
3. When you did the backup restore, did you do the database as well? Also, the settings were made with tagDiv Composer or in the Theme panel or in the theme files?
Also, please make sure you have the tagDiv Standard Pack plugin, is possible to use elements from that plugin.
4. For images please make sure you have enabled this option from Theme Panel -> Post Settings -> Featured images => https://www.screencast.com/t/BIDW11v0
5. Also, if you can please do these steps before please make a backup => https://www.youtube.com/watch?v=LAJXrSI-dDA
1. disable all tagDiv plugins
2. uninstall all tagDiv plugins
3. clear cache (if cache plugin exists)
4. re-install all tagDiv plugins again from Newspaper plugins => https://www.screencast.com/t/WLy01lbc
5. activate all tagDiv plugins
6. clear cache (if cache plugin exists)

Hope this helps you!

Thank you!

Hello,

Seems you have the Mobile theme plugin activate, when you install and activate the Mobile Theme plugin, your pages will be overwritten by the plugin (the mobile theme comes with its own templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout, the page content is made without builders in mobile editor => https://www.screencast.com/t/xbgZG8kH also, the options that are provided to edit the mobile theme version are limited (this keeps the things simple)).
Better deactivate the plugin and see the results.
Also, if you create a mobile page, please check if is set correctly => https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/
This is a video about Responsive Newspaper Theme, AMP & Mobile Theme, Mobile Pages & Templates -> https://www.youtube.com/watch?v=SpGkOnJeNZY
So, the mobile responsive is what you see then that you select the viewport on phone => https://www.screencast.com/t/matV17hH, so some settings may apply for each viewport(where is the border blue), and others are not(where the border is black).
The mobile page has the mobile templates from Cloud Library => https://www.screencast.com/t/YCcZ8rL8
Mobile responsive version of the theme and the mobile page editor can be edit with tagDiv Composer, the mobile theme plugin not.

Hope this helps you!

Thank you!

Hello,

Normally, this demo has the shadow, but if you want to add the shadow, please edit the homepage with tagDiv Composer => https://www.screencast.com/t/pofURkpwQDM, and after header you need to have a CSS Code =>https://www.screencast.com/t/CvkujL8gLtW2, if you don’t have it you can add the element from tagDiv Composer, called “RAW CSS” open it => https://www.screencast.com/t/sRHhHBuDFand add this custom code
.td-header-desktop-wrap .tdc_zone {
box-shadow: 0 -13px 10px 3px rgba(0, 0, 0, 0.12);
}
.td-main-content-wrap {
box-shadow: 0 0 10px 3px rgba(0, 0, 0, 0.12);
}
.td-footer-wrap .tdc_zone {
box-shadow: 0 13px 10px 3px rgba(0, 0, 0, 0.12);
}

Hope this helps you!

Thank you!

Hi,

If you own multiple licenses of the theme, you do not need to create multiple forum accounts, you can add your extra Envato keys to the existing account on this forum, for this please check our documentation for Find your Envato Purchase Code -> https://tagdiv.com/how-to-activate-the-newspaper-theme/ Please scroll to the bottom note

Thank you!

Hello,

Did you use WP Bakery? Also, if you want to use a big grid, that element is from the tagDiv Standard Pack plugin, so please make sure if you have the Standard Pack plugin is activated.
This is a video about how you can import a cloud template https://www.youtube.com/watch?v=6m8-EebnfM0
you can find more tutorials on our channel on youtube =>https://www.youtube.com/user/tagdiv which can help you to design.

Thank you!

Hello,

I just checked your website and seems now you have a mobile responsive version => https://www.screencast.com/t/vVwjCefeP
This is a video about Responsive Newspaper Theme, AMP & Mobile Theme, Mobile Pages & Templates -> https://www.youtube.com/watch?v=SpGkOnJeNZY
Also, you can find more information about AMP in this article https://forum.tagdiv.com/tagdiv-amp-plugin-tutorial/ and about mobile theme https://forum.tagdiv.com/the-mobile-theme/

Hope this helps you!

Thank you!

Hi,

If you make changes in td_011, this is the table in the database of the theme, and when you make changes on it most probably this is reset to default settings.
https://kinsta.com/blog/wordpress-database-plugin/
Maybe it will be a better idea to try to use some plugins that can clean the database, those usually have the option to clear all unused queries.

Thank you!

Hello,

The fatal error is usually caused when you have an old version of WordPress.
Please update the WordPress to 5.7.1 and check to see if the problem is still persisting.

Thank you!

Hello,

You can remove the category from the permalink using Yoast SEO plugin.
You can find more information in these articles
https://jonnyjordan.com/blog/how-to-remove-category-from-your-urls-in-wordpress/
https://www.wpbeginner.com/wp-tutorials/how-to-change-the-category-base-prefix-in-wordpress/

Hope this helps you!

Thank you!

Hi,

I already replied in your own topic: https://forum.tagdiv.com/topic/mobile-theme-makes-hyperlinked-words-invisible/
Please do not create another topic with the same issue.

Thank you!

Hello,

Please check if you have set the Accent Color #fff, in Theme Panel -> Mobile Theme -> Theme Colors -> Accent Color and change it => https://www.screencast.com/t/u5RVLkSwnn
Also, you can make a test using only tagDiv plugins and see if the problem persists.

Thank you!

Hello, Kim,

This error appears if you don’t have the tagDiv Standard Pack plugin activate, and your posts have assigned a standard post template from that plugin.
So, you don’t have to set any post template, then it should be “From Panel”, then will be applied the post template set as Global.
If you want to reset all post templates to be set from Panel, you need to make a full backup to your website and database and after that, you need to use this SQL in database -> https://pastebin.com/WR4MAT7U

Hope this helps you!

Thank you!

Hello,

Please do these steps
1. disable tagDiv Composer
2. uninstall tagDiv Composer
3. clear cache (if cache plugin exists)
4. re-install tagDiv Composer it again from Newspaper plugins => https://www.screencast.com/t/WLy01lbc
5. activate tagDiv Composer
6. clear cache (if cache plugin exists)

Also, make sure your WordPress and plugins are up to date.
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
If the problem persists, please provide more information.

Thank you!

Hello,

You can disable the option the Auto Loading on the Single Post Template with tagDiv Composer -> Show site wide settings => https://www.screencast.com/t/4RnV1CnxiuA

Thank you!

Hello,

I’m glad the problem has been solved.

Have a nice weekend!

Hello,

If the mobile theme does not load correctly, sometimes, can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache(also from your browser) and try again.

When you install the Mobile Theme plugin, your pages will be overwritten by the plugin (the mobile theme comes with its own templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout, the page content is made without builders in mobile editor => https://www.screencast.com/t/xbgZG8kH also, the options that are provided to edit the mobile theme version are limited (this keeps the things simple)).
This is a video about Responsive Newspaper Theme, AMP & Mobile Theme, Mobile Pages & Templates -> https://www.youtube.com/watch?v=SpGkOnJeNZY

Let me know the results!

Thank you!

Hello,

Unfortunately, that template is not in the Cloud Library, but you can explore the Cloud Library to find another template, for example https://demo.tagdiv.com/newspaper_gourmet_pro/mini-pineapple-upside-down-cakes/ -> https://cloud.tagdiv.com/rocky-road-bites/ or any other => https://tagdiv.com/what-is-the-cloud-library/ and redesign it with tagDiv Composer
These are some video that can help you https://www.youtube.com/watch?v=6m8-EebnfM0 ->https://www.youtube.com/watch?v=I1R3j1QYod0 -> https://www.youtube.com/watch?v=fa7GenCHcBU

Hope this helps you!

Thank you!