Hi,

Using our theme you can choose from 3 mobile versions
-> mobile responsive => https://www.screencast.com/t/oJ2ShOp47
-> mobile theme plugin => https://forum.tagdiv.com/the-mobile-theme/
-> mobile page => https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/
Seems you have installed the Mobile theme plugin => https://www.screencast.com/t/KqhPuJV43yf. If you created the mobile pages with tagDiv Composer, then when you install the Mobile Theme plugin, your pages will be overwritten by the plugin (the mobile theme comes with its own templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout, the page content is made without builders in mobile editor => https://www.screencast.com/t/xbgZG8kH also, the options that are provided to edit the mobile theme version are limited (this keeps the things simple)).
Better deactivate the plugin and see the results.
Also, if you create a mobile page, please check if is set correctly => https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/
This is a video about Responsive Newspaper Theme, AMP & Mobile Theme, Mobile Pages & Templates -> https://www.youtube.com/watch?v=SpGkOnJeNZY
So, the mobile responsive is what you see then that you select the viewport on phone => https://www.screencast.com/t/matV17hH, so some settings may apply for each viewport(where is the border blue), and others are not(where the border is black).
The mobile page has the mobile templates from Cloud Library => https://www.screencast.com/t/YCcZ8rL8
Mobile responsive version of the theme and the mobile page editor can be edit with tagDiv Composer, the mobile theme plugin not.
For example, you can have the mobile theme plugin activate and use the mobile page/mobile responsive version for the homepage/pages, but for the categories pages/404 page you can’t use the mobile page/mobile responsive version if you have the mobile theme plugin activate.

Thank you!

Hello,

Unfortunately, you can’t achieve that using standard templates, but you can use Single Post Template from Cloud Library and you can design it with tagDiv Composer https://www.youtube.com/watch?v=6m8-EebnfM0 -> https://www.youtube.com/watch?v=I1R3j1QYod0 or using custom code css.

Hope this helps you!

Thank you!

Hello,

Please make sure you have set Global the template used for posts => https://www.screencast.com/t/23PYDU93Tj and clear your cache.

Thank you!

Hello,

I made a test on my install and works well https://we.tl/t-QUaZWWOp9H
I think there is a possibility of a problem, depending on what code you use for the banner, also, clear your cache.

Thank you!

Hello,

Unfortunately, I can’t access your website https://www.screencast.com/t/NrqElDgAQGIe
Also, this is an article about unique articles https://forum.tagdiv.com/unique-articles/
This option automatically removes duplicate posts from the page.
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache(also from your browser) and try again.

Thank you!

Hello,

To hide an element on the mobile you can select the phone viewport, select the element and in the tab called “CSS”, you can select to display on hidden, like this=> https://www.screencast.com/t/bLcqHELkro -> https://www.screencast.com/t/Lhz8IJ4lj ->
https://www.screencast.com/t/msq5PPP7

Hope this helps you!

Thank you!

Hello,

I checked the website on several browsers and I didn’t notice any difference.
https://www.screencast.com/t/XALnBxCnA -> https://www.screencast.com/t/OzcXoKG6 -> https://www.screencast.com/t/xemPXGzfq
Can you tell me where the difference is?

Thank you!

Hello,

This will apply to all posts that have the same template.

Thank you!

Hello,

To be able to optimize those elements is quite difficult, so to remove CLS please check these guide => https://developers.google.com/web/tools/lighthouse/ -> https://www.sqlpac.com/en/documents/google-pagespeeds-lighthouse-6-new-features-lcp-cls.html -> https://web.dev/lighthouse-whats-new-6.0/
Also, you can check this topic https://forum.tagdiv.com/topic/google-search-console-page-experience-core-web-vitals/

Thank you!

Hello,

There is no shortcode for comments, but maybe you can use a plugin if you want to have more control over comments.

Thank you!

Hello,

If you referring to have highlighted when you select a paragraph, then this can be done with custom code CSS

::selection {
background: yellow;
}

If you want this highlight to be all the time, you can set it when editing the post and set the Text highlight color => https://www.screencast.com/t/9Otm8th7cIr

Thank you!

Hello,

You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again to disable the mobile theme.
In most cases when you get a similar message “ Error at zones: 18(models): 16(dom). T.. The model does not match the content Current state has involved an issue. You could try an UNDO operation (CTRL+Z / CTRL+SHIFT+Z)” then indeed it is a problem, most of the time the problem is from a shortcode that is not compatible with our theme, therefore after you set it with tagDiv Composer and save the page/cloud template, the next time when you try to edit it, you’ll get that error.

For this error, you can check our guide from here at point 5 -> https://forum.tagdiv.com/tagdiv-composer-not-working/ also after trying the steps from our guide you do not get any good results, you can send us an email at contact@tagdiv.com and provide wp-admin login, as well as cPanel and credentials. We will take a look. Include a link to this topic in the email.

Let me know the results!

Thank you!

Hello,

You can make a backup of the theme https://www.youtube.com/watch?v=LAJXrSI-dDA
For the error, we need to investigate what settings were made to cause that problem, please make a full backup to all files and the database and contact us via email at contact@tagdiv.com to investigate the problem. Provide
– wp-admin URL and credentials
– cPanel URL and credentials
– a link to this topic in order to identify you

Thank you!

Hello,

In most cases when you get a similar message “ Error at zones: 6(models): 0(dom). T.. The model does not match the content Current state has involved an issue. You could try an UNDO operation (CTRL+Z / CTRL+SHIFT+Z)” then indeed it is a problem, most of the time the problem is from a shortcode that is not compatible with our theme, therefore after you set it with tagDiv Composer and save the page/cloud template, the next time when you try to edit it, you’ll get that error.

For this error, you can check our guide from here at point 5 -> https://forum.tagdiv.com/tagdiv-composer-not-working/ also after trying the steps from our guide you do not get any good results, You can send us an email at contact@tagdiv.com and provide wp-admin login, as well as cPanel and credentials. We will take a look. Include a link to this topic in the email.

Let me know the results!

Thank you!

Hello,

You can add the time to be displayed on the post/block in WordPress -> Settings -> General in Date Format =>https://www.screencast.com/t/jhKh8tlwS8 where you can set the Date and Time Format and look like this https://www.screencast.com/t/G00Fku87DYO

Thank you!

Hello,

I’m glad it was helpful.
If you have questions regarding our theme, just let us know!

Have a nice day!

Hello,

You can use this custom code to fix it => https://www.screencast.com/t/VjabZTHLukO

.wp-block-image .alignright>figcaption {
display: inline-block;
}

Set the code in Theme Panel -> Mobile Theme -> Custom Code => https://www.screencast.com/t/St204VtFl3NU

Thank you!

Hello,

Our theme uses the WordPress search function. and we made few changes only for the live search. By default, those will display all posts and pages that contain the word/words you are looking for in the title or post content.
Also, there isn’t an option to edit the search results.
This can be done with custom work or using an extra plugin, but we can’t recommend one.

Thank you!

Hello,

I did a new test and seems if save on the home screen the bookmarklet not appear.
We need to take a look, so please make a full backup to all files and the database and contact us via email at contact@tagdiv.com.
Provide:
– wp-admin URL and cPanel URL and credentials
– a link to this topic in order to identify you

Thank you!

Hello,

If I understood correctly when the theme is crashing only shortcodes will appear, this happens because the plugins of the theme are disabled (something disables them).
Please do a test using only tagDiv plugins on a staging website, because there is a possibility, to be a plugin conflict, and see if the problem persists.
All settings in our theme are saved in the database. To restore the website you need to be sure that the database is also restored. if this is reset, the appearance of the website must be the same as when the backup was made.

Thank you!

Hello, @jasonpel,

I just replied in your own topic, please check https://forum.tagdiv.com/topic/sticky-sidebar-not-moving-with-auto-loading-posts/

Thank you!

Hello,

Click on the element and verify if you have set up an offset and let the field empty https://www.screencast.com/t/qKOBmWP4msq

Thank you!

Hello,

Unfortunately, if you have the option infinite load activate the sticky sidebar works only for the first post, then for the rest post, the sticky sidebar will not work.

Thank you for your understanding!

Hello Adrien,

I sent this suggestion to our developers, but it only depends on them if this will be implemented.

Thank you!

Hi,

I’m glad that you manage to solve the problem!
If you have other questions, let us know!
Also, please try not to reply multiple times to the topic if possible, because this will only delay our response.

Thank you!