Hi

I’ve checked your site and the issue seems to be causes by a wrong css. Try to deactivate the child theme, clear all caches, purge the cdn if you’re using then test the site again.
Let me know how it goes.
Thanks!

Hi

Please make sure that the parameters from system status have the values indicated here: https://forum.tagdiv.com/system-status-parameters-guide/ also make sure that you’re not using special characters in sidebar’s name. You can use only Latin characters from a-z and 1-9. Id the problem persist try to deactivate all plugins except Visual Composer, clear all caches then test the site again.

Let me know ho it goes.
Thanks!

HI

Please make sure that you setup WP Super Cache according with our documentation: https://forum.tagdiv.com/cache-plugin-install-and-configure/ also I’ve noticed that you’re using child theme. Try to deactivate it then test the site again using Super cache plugin.
Hope this helps.
Thanks!

HI

I’ve checked your shortcode and noticed that you added the playlist within a wp text widget. After I’ve removed the wp widget video playlist works fine. Try this shortcode instead, it should work fine:

[vc_row][vc_column][td_block_4][/vc_column][/vc_row][vc_row][vc_column][td_block_video_youtube playlist_yt="UmogVFYB4Xg"][/vc_column][/vc_row]

Let me know how it goes.
Thanks!

Hi

1. To achieve the desired result are required some customizations ins theme’s code. Replace the code from td_module_single_base.php file with this one: http://screencast.com/t/wW7ErXmjQzjp – http://pastebin.com/5EL4ASh8
Before making any changes in your site make sure you do a full backup to your current wp-install and the database also: https://codex.wordpress.org/WordPress_Backups

2. You will need a custom date format, try to add this parameters here: F j, Y - g:i a : http://screencast.com/t/vwIPzphAfH

3. For the moment we don’t plan to add such an option but I’ve added your suggestion on our todo list and we will consider it for future updates. I can’t say anyting fore sure regarding implementation as we have a very long lists with feature requests and we have to take them one by one.

Tanks!

Hi

Do you use a plugin for cache? If so check its options and delete all caches. We recommend WP Super Cache in this regard as it’s tested and works fine with our theme: https://forum.tagdiv.com/cache-plugin-install-and-configure/
I assume that you’re not using a cdn service so you don’t need to worry about this. You can check this link for more details in this regard: https://gtmetrix.com/why-use-a-cdn.html
With regard at plugins try to deactivate them all, leave just Visual Composer active then test the site again, it should work properly. Then you can enable back your plugins one bey one and check which one causes the conflict.

Thanks!

Hi

The link to featured video is stored in td_post_video filed from database. If you switch the theme featured videos won’t be displayed in post content by default, you will have to use get_post_neta() function to add them there. For more details in this regard please check this link: https://developer.wordpress.org/reference/functions/get_post_meta/

Thanks!

Hi

Replied you via email.
Thanks!

Hi

I am not sure why this happens as we didn’t get a similar report before. It could be a problem caused by cache or cdn. Try to clear all caches, purge cdn files if you’re using then test the site again.
Let us know how it goes and if the problem persist please send us an email at contact@tagdiv.com with your login credentials and we will inspect this issue as soon as possible, also include a link to this topic.

Thanks!

Hi

It seems that there is a conflict between last version of SEO Yoast an Mobile theme plugin. We found a temporary solution which seems to work fine. Try to install this version of Mobile theme plugin: http://cdn.tagdiv.com/wp-content/uploads/2016/09/td-mobile-plugin.zip clear all caches then test the site again.

Let us know how it goes.
Thanks!

Hi

Yes you can use a background click ad and a header ad in same time, there is no restrictions in this regard. For more details bout theme’s ad system please check this link: https://forum.tagdiv.com/newsmag-header-ads/

Let us know if you need further assistance on this.
Thanks!

Hi

That is default layout for share buttons on mobile. You can try this css in theme panel > custom code > custom css to make that text visible:

@media (max-width: 374px){
.td-social-facebook .td-social-but-text {
display: inline-block!important;
}
}

Hope this helps!
Thanks!

Hi

The theme does not have an option in this regard but you can customize the iframe from youtube to achieve that. Please check this link for more details in this regard: https://forum.tagdiv.com/topic/youtube-autostart/

Thanks!

HI

@Femsin please make sure that you’re using V 3.1 of Newsmag theme and also check if Visual Composer plugin is update at V 4.12 which is included in theme’s path. For more details about the update process please check this links: https://forum.tagdiv.com/newsmag-how-to-update-the-theme/ – https://forum.tagdiv.com/newsmag-how-to-update-visual-composer-plugin/
Also try to deactivate all plugins except Visual Composer, clear all caches then test the site again. If you’re using a cache plugin make sure that ajax post views counter is enabled from theme panel > post settings: http://screencast.com/t/VJmuUbC7

Let us know how it goes.
Thanks!

HI

Provide your site url so we can inspect this issue and get back to you with a more accurate answer.
Thanks!

HI

Thanks @Chris for your answer.

@nycinsider if you still can’t manage to solve this please provide your site url so we can have a closer look.
Thanks!

Hi

I’ve checked your site and noticed that you have some js errors in browser’s console: http://screencast.com/t/l4dTnhFSUrJ6 Try to deactivate all plugins except Visual Composer, clear all caches, purge cdn files if you’re using then test the site again.
We removed front-end editor with a hook within the theme becasue is not working properly with theme’s blocks. You can enable the Visual Composer front-end editor by removing this code: http://screencast.com/t/1N4LB7WhP2jR

Thanks!

HI

Since V3 we made some major changes in block’s structure and all atts are now defined in td_block.php file. Maybe new implementation conflict with your code and it may be required an adjustment.
Unfortunately I can’t debug the code provided as this involve custom work and we can’t provide such services at the moment. If you still can’t manage to solve this issue my advice is to look for someone who can help you with implementation or hire a developer to update the code for you.

Thanks!

Hi

To get an accurate answer at first two questions please check this post from our blog: http://tagdiv.com/newspaper-vs-newsmag-how-to-choose-the-perfect-wordpress-theme-for-your-project/

No you will have to buy a license for each theme in order to have them both available.
Thanks!

HI

No, td_block.php don’t work in child theme and also we didn’t tested td_data_source.php like this. Try to move td_data_source.php in main theme and check how it goes.
Thanks!

Hi

Please note that our working hours are from 8:00 AM – 17:00 PM.
The theme is tested and mobile menu works fine. If you still have this issue try to deactivate all plugins except Visual Composer, clear all caches then test the site again.
Let us know how it goes and if you still can’t manage to solve this issue provide your site url so we can have a closer look.
Thanks!

Hi

@K.H.R we didn’t tested prior versions of Newsmag theme with V 4.12 of Visual Composer and we can’t guarantee that it will work fine. However you can give it a try and check how it goes but as @Chris pointed make sure you do a backup before.

Thanks!

HI

Glad you have managed to solve this.
Thanks for letting us know and for your message!

Hi

It affects all screens as there is no media query. You can use media queries if you want to affect only some specific screens, here is an example:

@media(max-width: 768px){
.vc_non_responsive .vc_row .vc_hidden-sm{
display: block!important;
}
}

Thanks!

Hi

I’ve tested the solution and it works fine on my end. Try to clear all caches, purge cdn files if you’re using then test the site again.
Let me know how it goes and if you still can’t manage to solve this please address us via email at contact@tagdiv.com and provide wp-admin and ftp access so we can have a closer look.

Thanks!