Hello @ibadurrahman!

It seems there is a plugin conflict. Unfortunately, we cannot provide support for untested plugins.

Thank you for understanding!

Hello!

I’ve already replied to you here: https://forum.tagdiv.com/topic/how-to-use-gallery-element/#post-499066

Thank you!

Hello!

I said that you can see that option by editing a post, not a page.
A) Buy the ACF PRO plugin and use the second option. (“The second option is for the ACF PRO plugin version, and you can choose to display a gallery from an ACF field.”
B) They are the tagdiv settings, and this element is working only like I described above.

Thank you for understanding!

Hello Mar!

Please use wp mail smtp plugin.

Thank you!

Hello Mar!

Can you please provide more information about your issues and the settings you’ve applied?

A solution for sending a screenshot/video is this:
Download, capture, and send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link; paste it here.

Thank you!

Hello Mar!

Unfortunately, we do not have this option available.

Thank you!

Hello!

Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
We will take a look and try to help you asap.

Thank you!

Hello!

Our search feature is the default WordPress one.

Thank you!

Hello!

Which screenshot would you like to have?

Thank you!

Hello @andrian533!

Please provide your website link.

Thank you!

Hello Jozef Radi!

This issue has already been discussed here; please check: https://forum.tagdiv.com/topic/adding-a-widget-with-code/

Thank you!

Hello @10v3eternal !

Please make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/

Thank you!

Hello @khenline!

Yes, sorry. Please access this link for that old version: https://cdn.tagdiv.com/wp-content/uploads/2023/04/Newspaper-12-3-1.zip

Thank you!

Hello @egomezlollett!

Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.

If the problem is still there, then contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– the license certificate and purchase code
– a link to this topic in order to identify you

Thank you!

Hello @chaywood0896!

For every update, we always recommend the following:
-> First of all, please make sure you have a backup.
-> Please deactivate all the non-tested plugins with our theme before updating.
-> Update WordPress, PHP, the theme, and plugins to the latest version: https://forum.tagdiv.com/how-to-update-the-theme-2/.
-> Check all these requirements for the theme: https://forum.tagdiv.com/requirements-for-newspaper/

If everything is up to date and the problem still occurs there, then we can take a look.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you

Thank you!

Hello @Regiane100!

I do not recommend to use an object cache.

Thank you!

Hello!

I can see this article now: https://app.screencast.com/lAGZQC0jJQJY0

Thank you!

Hello @shony!

If you edit a category(Dashboard -> Posts -> Categories), you can see that you can add a category description there. This text can be displayed in your category template with the help of the element called “Category Description.” It will automatically take the text from every category.
Also, you can set an image for every category in the Theme Panel settings: https://app.screencast.com/pUIQ1eZYmySQ4.
Use the “Category Background Image” element when you edit the category template with the TagDiv Composer.

Thank you!

Hello @Southview92!

I can see that the title of the ad is displaying as it should. This means the element of the theme is working as it should. So, the problem there could be the ad code.
If you want to use auto ads (which are displayed randomly on your website), then they should be placed in the Theme Panel -> Analytics/JS Codes.

Thank you!

Hello @ittiponp!

I’m not sure how many inner columns you have there, but you can reduce the columns like this: https://app.screencast.com/bwmRwvQpsT2of
If you have only one column and need to delete it, you can delete the whole inner row. Right-click on that inner row: https://app.screencast.com/SnGJlHTHDNvgq, and delete it.

Thank you!

Hello Michael!

For customization and other services, you can contact our custom work team here: https://tagdiv.com/premium-customization-services/.

Thank you so much for your understanding!

Hello @wahadbutt092!

If you want to move the theme to another website or change domain/migrate, you’ll need to reset the license key from that website: https://www.screencast.com/t/Zt12bpyX and remove the theme (delete), in this way the license will be available for the new website and you can use the theme without any problems.

Thank you!

Hello @southview92!

That thread explains how you can change it. It could be changed from the TagDiv Composer or Theme Panel options. Please re-check.
If you can’t handle to solve this issue, then contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– the license certificate and purchase code
– a link to this topic in order to identify you

Thank you!

Hello @Southview92!

It looks like you have only the AMP elements on that page.
From my point of view, if you don’t use the Mobile Theme plugin, then there is no reason or benefit to AMP. Unfortunately, AMP is not working with the cloud templates because the AMP’s layout is not fully customized.
The AMP version works best with default templates and not cloud templates. That’s why we integrated it with the Mobile theme plugin.
The feedback from our clients about AMP was negative and it is not used anymore, that’s why we didn’t add more customization options.

Thank you for understanding!

Hello Ken !

I couldn’t find your new email with the credentials. Can you re-send or reply in the mail?

Thank you!