Bettina Hello!
I’m sorry, but we cannot provide support for untested plugins.
Check this topic: https://forum.tagdiv.com/topic/feed-from-facebook-twitter-etc/
Thank you!
Bettina Hello!
Do you use a plugin for web stories?
Thank you!
Bettina Hello!
We have 3 options for mobile versions that you can use:
1. Responsive version: A responsive version of your website looks similar to the desktop version. TagDiv Composer is used to edit the page.Click on the mobile viewport: https://www.screencast.com/t/XDQJedlggSB. There, you can see your mobile version and edit or adjust the elements to look better.
2. Mobile pages: https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages
3. Mobile theme plugin: The Mobile Theme is a performance-optimized theme included in the main Newspaper theme that only loads on mobile devices. It comes with its own templates and designs for pages, posts, categories, etc., so your current templates from the desktop theme will get converted to the mobile theme layout. Please see https://forum.tagdiv.com/the-mobile-theme/ and https://forum.tagdiv.com/mobile-theme-introduction/ for more information.
A full explanation is here: https://www.youtube.com/watch?v=SpGkOnJeNZY
If you need to use the mobile version 1 or 2, then you need to uninstall the Mobile Theme plugin and AMP.
Unfortunately, AMP is not working with the cloud templates because the AMP’s layout is not fully customized.
The AMP version works best with default templates and not cloud templates. That’s why we integrated it with the Mobile theme plugin.
The feedback from our clients about AMP was negative and it is not used anymore, that’s why we didn’t add more customization options.
Thank you so much for understanding!
Bettina Hello!
We should login to your website with admin rights in order to check the issue you have and help you. So, we need your website credentials.
Please provide them via email.
Thank you!
Bettina Hello!
Unfortunately, this is not implemented in our theme yet.
In order to do this, you should modify the code in the theme. After every update, you need to save the code somewhere and add it again.
Try to delete these lines: https://prnt.sc/aH_7MVLeIrGw ; tdb_single_user_reviews_form.php file, \wp-content\plugins\td-cloud-library\shortcodes\single path.
Thank you!
Bettina Hello!
Did you solve the issue?
Thank you!
Bettina Hello @kapow!
There are some false-positive warnings. If you do not use the coaching demo, you can uninstall it or install other demo.
Thank you!
Bettina Hello @ericnyandwi !
We have some settings for the rows and different stretch sizes: https://www.screencast.com/t/bsbB5P97A -> https://prnt.sc/icoqdTR9_DMS
Thank you!
Bettina Hello @kevinsikora !
Can you please provide a screenshot of what you need to achieve exactly there?
Thank you!
Bettina Bettina Hello @tusaludguia !
I think you should choose this field: https://prnt.sc/yUeTAhw-5Aq9 right?
Save the settings and view the result. It will show only the URL, but you need the video.
A workaround to display the video from Youtube is to copy the embed code from that video: https://prnt.sc/hjLZZVJNIqxZ, add it to an ACF field (text area type) as a value.
Thank you!
Bettina Hello @lmulunda !
If you want to use a cloud template, then make sure that you use an element in that template which displays your featured image: https://prnt.sc/mr9yKECoGbXZ -> https://forum.tagdiv.com/featured-image-or-video/
More documentation about the cloud templates is here:
– https://forum.tagdiv.com/cloud-library-templates/
– https://forum.tagdiv.com/design-post-pages-using-cloud-library-templates/
– https://forum.tagdiv.com/cloud-library-category-templates/
Thank you!
Bettina Hello @nuggsog !
Your website can’t be reached. You should customize the homepage with the TagDiv Composer.
More documentation about the cloud templates is here:
– https://forum.tagdiv.com/cloud-library-templates/
– https://forum.tagdiv.com/design-post-pages-using-cloud-library-templates/
– https://forum.tagdiv.com/cloud-library-category-templates/
We have 3 options for mobile versions that you can use:
1. Responsive version: A responsive version of your website looks similar to the desktop version. TagDiv Composer is used to edit the page.Click on the mobile viewport: https://www.screencast.com/t/XDQJedlggSB. There, you can see your mobile version and edit or adjust the elements to look better.
2. Mobile pages: https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages
3. Mobile theme plugin: The Mobile Theme is a performance-optimized theme included in the main Newspaper theme that only loads on mobile devices. It comes with its own templates and designs for pages, posts, categories, etc., so your current templates from the desktop theme will get converted to the mobile theme layout. Please see https://forum.tagdiv.com/the-mobile-theme/ and https://forum.tagdiv.com/mobile-theme-introduction/ for more information.
A full explanation is here: https://www.youtube.com/watch?v=SpGkOnJeNZY
If you need to use the mobile version 1 or 2, then you need to uninstall the Mobile Theme plugin and AMP.
Thank you!
Bettina Hello @akami!
Make sure you do not use any offsets. The posts loop will automatically filter the posts from that category. Try to use a flex block instead of a filter and see the differences.
Thank you!
Bettina Hello @Chobaron !
You can build any menu, but we do not have a feature in our theme like on that website.
This will require custom work, which is not covered by the support team.
For customization and other services, you can contact our custom work team here: https://tagdiv.com/premium-customization-services/.
Thank you for understanding!
Bettina Hello @bluedot!
It should work well for your flex blocks too.
If the problem is still there, then contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– the license certificate and purchase code
– a link to this topic in order to identify you
We will take a look and let you know what can be done there.
Thank you!
Bettina Hello @mohamadazliaidi !
Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
If the problem is still there, then contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– the license certificate and purchase code
– a link to this topic in order to identify you
Thank you!
Bettina Hello Kevin!
No, it won’t go away. But we encourage you to extend the support, so if you need more help for your website, we could help you. You will have priority.
Thank you!
Bettina Hello Megan!
Yes, you should add the element that takes the description automatically. For example, the author box element: https://prnt.sc/PqK4BUS20oEG
In the next update, you will see the new logo for Twitter.
Thank you!
Bettina Hello Megan!
Check this video: https://app.screencast.com/1XPxmRriK8dU0
I hope that helps you!
Thank you!
Bettina Bettina Hello @alkars !
Please make sure you use the latest update of the theme and plugins.
Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
If the problem is still there, then contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– the license certificate and purchase code
– a link to this topic in order to identify you
Thank you!
Bettina Hello @cmnews23 !
We exclusively sell the Newspaper theme on the Envato ThemeForest Market – https://themeforest.net/item/newspaper/5489609. When you buy a Newspaper theme license from ThemeForest, Envato issues you a unique item’s purchase key that unlocks the most important features of the Newspaper theme, allowing you to access the future updates on the theme and enter the support center. Without it, your theme is locked with no theme updates, support, and you have no access to some of the most powerful features. Please find more information on how to find your Purchase Key from here – https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-. I hope you find the information a useful one.
But, we need to set the license manually.
Contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– the license certificate and purchase code
– a link to this topic in order to identify you
Thank you!
Bettina Hello Anurag Srivastava!
1. Edit an article with the tagdiv Composer, and there you can find all the settings for the text: https://prnt.sc/_14aOoDzEECt -> https://prnt.sc/ynfT5G_Zk7k2
2. Edit the homepage with the tagdiv Composer, click on those blocks and change the filters: https://forum.tagdiv.com/flex-block-settings-guide/
3. You can drag and drop the elements where you like in the page. Also, you can copy and paste the element after another: right-click on the element: https://prnt.sc/di9HxFxYhxDp -> right-click on the other element and choose paste after.
More documentation about the cloud templates is here:
– https://forum.tagdiv.com/cloud-library-templates/
– https://forum.tagdiv.com/design-post-pages-using-cloud-library-templates/
– https://forum.tagdiv.com/cloud-library-category-templates/
Thank you!
Bettina Hello!
Already replied here, please check: https://forum.tagdiv.com/topic/newspaper-app-finder-pro-template-single-app-page-reviews-issue/#post-485632
Thank you!
