Hello @russellk !

We would like to investigate this issue.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you

Thank you!

Hello!

A code in your frontend is appearing only when you have a plugin uninstalled when it should be installed, so instead of the code, it will display the element from that plugin.
Check in the Newspaper -> Plugins.

Let me know the results!

Thank you!

Hello @russellk !

Go to Newspaper -> Plugins and make sure that the mobile theme plugin is uninstalled.

Thank you!

Hello Brandon!

Are you sure that the element has an responsive version as well?
Please provide more information about the issue and provide the link of your website.

Thank you!

Hello Charbel!

If you sent an email, then we will take a look and try to help you as soon as possible.
Please be patient!

Thank you!

Hello Charbel!

We would like to investigate this issue.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you

Thank you!

Hello Brandon!

A shortcode can be inserted by using the element called “Column text” or “Text with title”. For example, in the step3 here: https://forum.tagdiv.com/add-cryptocurrency-price-ticker-widget/
“Column text” and “text with title” elements have a button called “edit content” and if you click on that button, the WP Editor will open, and you can add some text/code/shortcode there. Close the WP Editor from X, save the changes from Composer and view the page to see the changes.

Thank you!

Hello!

To increase the page speed you can check these similar topics for more solutions:
– https://www.infophilic.com/get-almost-100-pagespeed-newspaper-theme/
– https://forum.tagdiv.com/topic/score-100100-pagespeed-with-newspaper-wordpress-theme/
– https://developers.google.com/speed/docs/insights/v5/about
– https://www.youtube.com/watch?v=tnkVapqhIHc
– https://www.xtechkr.com/optimize-newspaper-theme/
– Check those guides : https://web.dev/lcp/ – > https://www.sqlpac.com/en/documents/google-pagespeeds-lighthouse-6-new-features-lcp-cls.html -> > https://wp-rocket.me/google-core-web-vitals-wordpress/improve-cumulative-layout-shift
– https://forum.tagdiv.com/topic/to-high-cumulative-layout-shift-in-mobile-theme/
Please check the tutorials from those platforms gt metrix and Google Pagespeed Insights and I’m sure you can increase the page speed.
Please note that page speed is not covered by the support team: https://forum.tagdiv.com/newspaper-theme-support/

Thank you!

Hello Charbel!

Make sure that the theme and plugins are up to date.
Please execute these steps:
1. deactivate TagDiv Composer
2. uninstall (delete) TagDiv Composer
3. clear cache (if a cache plugin is present).
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if a cache plugin is present).

Clear the cache and let me know the results!

Thank you!

Hello @rs_cwi !

Go to the Startsida page and choose a mobile page from the top list: https://prnt.sc/ATNC7JO5Il9o. That’s it!

Thank you!

Hello @ALEXDEANGEL !

Unfortunately, we do not have an already made demo like that.

We will take in consideration your query.

Thank you!

Hello Charbel!

You should have a valid SSL certificate. Check this guide too: https://forum.tagdiv.com/weather-widget/

Thank you!

Hello @hasan-2 !

Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.

Let me know the results!

Thank you!

Hello @infotec!

Please check the console in that moment and verify the errors you encounter.
Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.

Let me know the results!

Thank you!

Hello @artsetsu!

Unfortunately, there is no other heading number other than the one shown there.

Thank you!

Hello @themastrem!

Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
I’ll help you!

Thank you!

Hello @monema !

Make sure that the theme and plugins are up to date.
Please execute these steps:
1. deactivate TagDiv Composer
2. uninstall (delete) TagDiv Composer
3. clear cache (if a cache plugin is present).
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if a cache plugin is present).

Clear the cache and check the results!

Thank you!

Hello @hasan-2 !

Make sure that you set the featured image for that post as in this guide: https://forum.tagdiv.com/featured-image-or-video/

Thank you!

Hello @hasan-2 !

Uninstall the Mobile theme plugin and see the results!

Thank you!

Hello @Ruffo !

We would like to investigate this issue.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you

Thank you!

Hello @themastrem!

Add a row, split it in 3 columns: https://prnt.sc/-y3xWBjrjmPD.
You can also specify the width of your columns like 20%,60%,20%: https://prnt.sc/2zjfi6c2phgN
Drag and drop every element in each column.

Thank you!

Hello Miro!

If you used the modal pop-up, then edit the homepage and check the ID of that page and you should have it in pages. Search the modal pop-up page in Pages and edit it with the TagDiv Composer.

Thank you!

Hello!

The text you can modify it with yellow pencil if this way is easier for you.

Thank you!

Hello!

We would like to investigate this issue.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you

Thank you!

Hello!

Same as the code above, but you need to know the class of the exactly element you need to modify.

Thank you!