Hello!

I’m sorry. We are trying to give you a better experience with the theme and help you with services for parts of your projects that you feel you need help with. The feedback we are receiving from many customers is positive, and they are glad we ask them how we can help. I’m glad to learn that’s not your case and that you are in control of your website creation process. As you don’t find them useful, you can turn them off from Newspaper -> System Status : https://i.imgur.com/N5Iq4j6.png

Thank you!

Hello!

The tagdiv Composer plugin is a bigger one with a lot of functions and settings. Our developers tried to improve it more and more, optimize it as much as they could in every update, and also bring in new features. We will try to do our best for this, but it will always need a little bit of separate optimization depending on each website. And, without a doubt, good optimization entails using the tagdiv Composer plugin’s features less.

Thank you!

Hello!

I’m sorry to hear about that and that you couldn’t optimize your website.
Please note that page speed is not covered by the support team: https://forum.tagdiv.com/newspaper-theme-support/

Thank you so much for understanding!

Hello!

Please enable this option: https://prnt.sc/RrY9GdoBcFzP
The feature works only if you click on the play button on the video.

Thank you!

Hello @hiepmtr !

Probably you have a lightbox on your images from Gutenberg or you use any effect; please check.
That element has no option for this. I’ve added a request to our improvement list.

Thank you!

Hello @prateek!

Please provide a link with the issue. Also, more information about it.

Thank you!

Hello @mcavallini !

In that moment, press shift + right click and check the console. Check which error you encounter.
Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.

Let me know the results!

Thank you!

Hello @tainazinha !

We didn’t tested. But, a shortcode can be inserted by using the element called “Column text” or “Text with title”. For example, in the step3 here: https://forum.tagdiv.com/add-cryptocurrency-price-ticker-widget/
“Column text” and “text with title” elements have a button called “edit content” and if you click on that button, the WP Editor will open, and you can add some text/code/shortcode there. Close the WP Editor from X, save the changes from Composer and view the page to see the changes.

I hope that helps you!

Thank you!

Hello @adedejirid !

Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.

Let me know the results!

Thank you!

Hello @mcavallini !

In order to avoid misunderstandings, please provide more information(screenshots/video) about what exactly you need to achieve or what is the issue there.

A solution for sending a screenshot/video is this:
Download, capture, and send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link; paste it here.

Thank you!

Hello!

We can check the issues and help you. Contact us via email at contact@tagdiv.com and provide the following:
– admin URL and credentials
– cpanel URL and credentials
– a link to this topic in order to identify you

Thank you!

Hello!

Delete it and re-add the element called “Leads”. For this, you need to install the opt-in builder plugin.

Thank you!

Hello!

Please continue the discussion via email!

Thank you!

Hello!

Please let me know which element do you use for this: https://paste.pics/94168f75c99132412cdeb6e0214f2d23

Thank you!

Hello!

I’m sorry, but I can’t see where the issue is.

Thank you!

Hello!

Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.

Let me know the results!

Thank you!

Hello!

Write a big number and see the results(do not open for option).

Thank you!

Hello!

Please fill in the number of hours that the modal popup will not automatically open for: https://prnt.sc/IEenyFm03aum

Thank you!

Hello guys!

Any fix will be added in the next update as of now.

Thank you!

Hello @camdt !

We can take a look at this and investigate why it is not working for you. Contact us via email at contact@tagdiv.com and provide the following:
– admin URL and credentials
– a link to this topic in order to identify you

Thank you!

Hello @camdt !

Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.

Let me know the results!

Thank you!

Hello @camdt !

Please check the filter in the element’s settings from the TagDiv Composer. Remove it and add the image again. You need to choose also post format: standard: https://forum.tagdiv.com/featured-image-or-video/

Thank you!

Hello!

If you sent an email, then we will take a look and try to help you as soon as possible.
Please be patient!

Thank you!

Hello!

This issue has been discussed already here, please check: https://forum.tagdiv.com/topic/mobile-theme-and-responsive-version-mix/

Thank you!

Hello!

Please provide more information(screenshots/video),about the error you encounter with the TagDiv Composer and your website link.

A solution for sending a screenshot/video is this:
Download, capture, and send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link; paste it here.

Thank you!