Hello @chrisfoxatx !

Check our documentation about the cloud templates here:
– https://forum.tagdiv.com/cloud-library-templates/
– https://forum.tagdiv.com/design-post-pages-using-cloud-library-templates/
– https://forum.tagdiv.com/cloud-library-category-templates/

Thank you!

Hello @chrisfoxatx !

1. If you need a block on your category template, then you can add a flex block and filter by ID the posts you need to display: https://forum.tagdiv.com/flex-block-settings-guide/

2. You can not use a category template for a page. In Cloud Templates, you can create and assign a page template.

Thank you!

Hello!

I can see that is fine now. Was the Mobile Theme plugin activated?

Thank you!

Hello!

For posts, you can use and assign only a cloud single template: https://prnt.sc/_0vU_bfWgIDZ -> https://forum.tagdiv.com/design-post-pages-using-cloud-library-templates/

Thank you!

Hello @manuelencinar!

Please make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
If the problem is still there, then contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you

Thank you!

Hello Tobias!

Unfortunately, I couldn’t find any free symbols like this. If you find it, then just copy-paste it there. Otherwise, try another solution: https://themeisle.com/blog/wordpress-menu-icons/#gref

Thank you!

Hello Tobias!

Please let me know which icon you need to add to your menu.

Thank you!

Hello Tobias!

I meant the symbol as in my screenshot.

Thank you!

Hello @syed2023!

But it shouldn’t refresh itself. So, there could be something that interferes with our theme and produces this effect. We do not have a setting for that in our theme.
Please check: https://prnt.sc/vsPELSs8E7QW -> https://forum.tagdiv.com/topic/loading-issue-and-error-while-using-tagdiv/
Do you have any other errors?

Thank you!

Hello!

If you sent an email, then we will take a look and try to help you as soon as possible.
Please be patient!

Thank you!

Hello!

The feature displays the articles which have the most views in the last 24 hours, regardless of the publishing date of those articles. So, the date of publication is not important here. Only the number of views from the past 24 hours.

Thank you!

Hello!

This is strange! Make sure it not a malware: https://forum.tagdiv.com/topic/update-required-newspaper-12-1-1-brings-extra-security/
Please disable all the non-tested plugins with our theme and see the results.

Thank you!

Hello!

I think these are the templates links, so you need them.
You shouldn’t index those URLs on Google. You need to exclude them, and you won’t have these issues. You can restrict some pages using a SEO plugin, like Yoast, which is tested with our theme.

Thank you!

Hello @syed2023 !

I just replied you here: https://forum.tagdiv.com/topic/loading-issue-and-error-while-using-tagdiv/

Thank you!

Hello @syed2023 !

I just replied you here: https://forum.tagdiv.com/topic/loading-issue-and-error-while-using-tagdiv/

Thank you!

Hello @syed2023!

Please specify which error you encounter so we can help you efficiently.

Thank you!

Hello!

Contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– the license certificate and purchase code
– a link to this topic in order to identify you
– specify the current domain you need to assign the license key

Thank you!

Hello @syed2023 !

Please do not create the same topic in multiple locations in order to avoid multiple responses!

Thank you so much for understanding!

Hello @syed2023!

Make sure it is not a malware: https://forum.tagdiv.com/topic/update-required-newspaper-12-1-1-brings-extra-security/
Please disable all the non-tested plugins with our theme and see the results.

Thank you!

Hello Tobias!

Yes. You can copy-paste the symbol/icon directly in the menu: https://prnt.sc/OjkNe7VR2h0v (Appearance -> Menus)

Thank you!

Hello!

The view counter is based on ajax: https://forum.tagdiv.com/ajax-view-count/
Make sure there isn’t a plugin conflict with it.
We will also test this feature with the proposed WP and Jetpack solutions, and we will improve it if some glitches are found.

Thank you!

Hello @syed2023!

If you mean the “loading” here: https://prnt.sc/5ESMA0nJLP3U, then it means that you need to improve your page speed. The page should fully load to accommodate the multiple elements that you have on the page.
To increase the page speed you can check these similar topics for more solutions:
– https://www.infophilic.com/get-almost-100-pagespeed-newspaper-theme/
– https://forum.tagdiv.com/topic/score-100100-pagespeed-with-newspaper-wordpress-theme/
– https://developers.google.com/speed/docs/insights/v5/about
– https://www.youtube.com/watch?v=tnkVapqhIHc
– https://www.xtechkr.com/optimize-newspaper-theme/
– Check those guides : https://web.dev/lcp/ – > https://www.sqlpac.com/en/documents/google-pagespeeds-lighthouse-6-new-features-lcp-cls.html -> > https://wp-rocket.me/google-core-web-vitals-wordpress/improve-cumulative-layout-shift
– https://forum.tagdiv.com/topic/to-high-cumulative-layout-shift-in-mobile-theme/
I recommend you to use this plugin: https://forum.tagdiv.com/autoptimize-install-configuration/
Please check the tutorials from those platforms gt metrix and Google Pagespeed Insights and I’m sure you can increase the page speed.
Please note that page speed is not covered by the support team: https://forum.tagdiv.com/newspaper-theme-support/

Thank you!

Hello @syed2023 !

Please provide more information about the “loading” problem. Where and how?

Thank you!

Hello Dorien!

I can see that you have the option enabled: https://prnt.sc/krGV7oO9vUKZ
Any other solution could be to improve your page speed.

Thank you!

Hello!

If I apply the same setting, then the result is this one: https://prnt.sc/UwcH0DrKbM1o
You should have the views element enabled: https://prnt.sc/J73VxWB5842i and you have it on the single templates.

Thank you!