Hello @pistacio !

It should be there in the plugins folder. Please re-check!

Thank you!

Hello @michaeldef !

Please make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
If the problem is still there, then contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you

Thank you!

Hello @syed2023!

Please change the logo in the TagDiv Composer. Click on the logo, and on the left side, you’ll see the settings. Please let me know which header template you use.

Thank you!

Hello!

What do you mean? Of course, the single template should be assigned only to posts, and the header template can be assigned only to headers. You can’t use a page template for a single template.

Thank you!

Hello!

If this happens on a page, then you can edit it with Gutenberg and revert a revision.
You should localize the error to where it is appearing. Can be from the header or only from the footer. Also, check your cPanel too.

Thank you!

Hello Nora!

We would like to investigate this issue.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you

Thank you!

Hello!

I recommend you have a fresh WordPress install and move the entire project with the Duplicator plugin.

Thank you!

Hello!

This issue with the error from Composer has also been discussed here: https://forum.tagdiv.com/topic/errors-at-columns-elements-5/
Please make sure you did all the steps which I mentioned here: https://forum.tagdiv.com/topic/errors-at-columns-1models-0dom-the-model-does-not-match-the-content-curr/

Let me know the results!

Thank you!

Hello!

I recommend you to try to use the staging plugin, so you won’t ruin your website, check also this article from here and give it a try: https://themeisle.com/blog/wordpress-staging-site/
Examine some other potential interfering factors: https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/
Make sure that all the requirements are set as here: https://forum.tagdiv.com/requirements-for-newspaper/

Thank you!

Hello @mungerald!

You should drag & drop the element in your page content: https://forum.tagdiv.com/tagdiv-composer-tutorial/

Thank you!

Hello @pistacio !

Try to use the revolution slider: https://forum.tagdiv.com/import-revolution-sliders-on-demos-prebuilt-websites/ -> https://forum.tagdiv.com/how-to-install-revolution-slider-v5/

Thank you!

Hello @laurenskok!

Unfortunately, there is no option to add text in multiple languages in that element. From what I know, the translation plugin has different templates with different languages, or they translate the entire page text. Documenattion here: https://forum.tagdiv.com/using-theme-translations-together-wpml/

Thank you!

Hello!

The feature calculate only the views from the LAST 7 days: https://prnt.sc/fUJ-5R_itiA8 (not from the date the article was published).

Thank you!

Hello!

For that error, please check this article: https://kinsta.com/knowledgebase/there-has-been-a-critical-error-on-your-website/

Thank you!

Hello!

If your header template is set to global, then it will display on all your pages.
You can duplicate your header template, change the name, and assign it to your special pages: https://prnt.sc/7PaxCZHU_ZT5 (do not set it as global).

Thank you!

Hello!

A code in your frontend is appearing only when you have a plugin uninstalled when it should be installed, so instead of the code, it will display the element from that plugin.
Check in the Newspaper -> Plugins.
Please make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
If the problem is still there, then contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you

Thank you!

Hello Nora!

Did you check the settings from the tagdiv Composer?

Thank you!

Hello!

Can you please provide an example, so I can see where the issue is? Also, please provide screenshots with the settings you applied in the TagDiv Composer for the search feature.

Thank you!

Hello!

I can’t see it. Please clear all your cache (also from your browser) and check again.

Thank you!

Hello @syed2023!

Deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.

Thank you!

Hello!

The number of views displayed in the Posts list (admin side) is the total number of views, not just the ones from the last 24 hours.

Thank you for understanding!

Hello Ken!

Add some margins, for example: 100 in the margin-left (located in the CSS tab of the ad’s row). You can delete any element that appears twice.

Thank you!

Hello Ken!

Sometimes, the issue can be from a plugin conflict or a cache issue. That’s why we recommend first deactivating ALL plugins except tagDiv ones; if you are using a cache plugin, deactivate it, clear all cache (also from your browser), and see the results.

Thank you!

Hello!

In order to avoid misunderstandings, please provide more information(screenshots/video) about what exactly you need to achieve or what is the issue there and your website link, so I can help you efficiently.

A solution for sending a screenshot/video is this:
Download, capture, and send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link; paste it here.

Thank you!

Hello @nicholasyou !

Please let me know the difference. I can see that is the same (3 items on menu).

Thank you!