Hello!

Please try again.

Thank you!

Hello!

Check the console while you save settings, and see this topic for more solutions: https://forum.tagdiv.com/topic/theme-panel-settings-are-not-saving-2/
If the problem is still there, then please contact us via email at contact@tagdiv.com and provide the following:
– admin URL and credentials
– cPanel URL and credentials
– a link to this topic to identify you

I will check the issues you have and try to help you asap.

Thank you!

Hello!

The easiest solution is to click on the inner row word: https://app.screencast.com/PNI0Lolb0ZTm2 press Delete from your Keyboard, and click YES: https://app.screencast.com/sLv2xfmsO812v

Thank you!

Hello!

You have no icon there. If you have a logo text, then in the Style tab, there are some settings to control the font size: https://app.screencast.com/H4PIBkj2bDBRV
If you have a logo image, then you can control the image width: https://app.screencast.com/wrpOlAmda8EQF

Thank you!

Hello!

To avoid misunderstandings, please provide more information(screenshots/video) about the issue, what you need to achieve, and your website link.

A solution for sending a screenshot/video is this:
Download, capture, and send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link; paste it here.

Thank you!

Hello!

Follow this guide to clean your WordPress and theme of malware: https://askwpgirl.com/10-steps-remove-malware-wordpress-site/
After that, you can update the theme to the latest update.
For every update, we always recommend the following:
-> First of all, please make sure you have a backup.
-> Please deactivate all the non-tested plugins with our theme before updating.
-> Update WordPress, PHP, the theme, and plugins to the latest version: https://forum.tagdiv.com/how-to-update-the-theme-2/.
-> Check all these requirements for the theme: https://forum.tagdiv.com/requirements-for-newspaper/
As a last workaround is to start again with a new install of WordPress.

I hope that helps you!

Thank you!

Hello!

They should be editable. Please make sure you hit the “Save Changes” button.

Thank you!

Hello!

Here is the JSON for Job Hunt PRO: https://we.tl/t-VWUTbAksuU

Thank you!

Hello!

No. I mean the Cloud Templates. You can also import the template from the Cloud Library.
The theme panel Import/Export is taking only the theme panel settings: https://forum.tagdiv.com/import-export-theme-settings/
It doesn’t take the settings you made in the tagdiv Composer. You better use the Duplicator plugin to move the entire project.
The encoded code of your homepage when you edit it with Gutenberg contains the whole page with its settings. For example, if you assigned a global font or global color on an element in the page, you should have it also in the new website in the Website Manager section in the tagdiv Composer to be validated.

Thank you!

Hello!

Try to reinstall the demo. If the problem is still there, then please contact us via email at contact@tagdiv.com and provide the following:
– admin URL and credentials
– a link to this topic to identify you

I will check the issues you have and try to help you asap.

Thank you!

Hello!

Unfortunately, it’s not dependent on me and is not a fixed period.
We will write all the new features and all the fixes in the changelog: https://tagdiv.com/newspaper/

Thank you for understanding!

Hello Felipe!

It should work well. Contact us via email at contact@tagdiv.com and provide the following:
– admin URL and credentials
– a link to this topic to identify you
– the necessary details

We will check the issues you have and try to help you asap.

Thank you!

Hello Felipe!

Which error did you encounter? Can you please provide more information?

Thank you!

Hello Felipe!

If the pages and templates in your old site were not made with the tagDiv Composer builder, you can not copy-paste them.

Thank you!

Hello!

Unfortunately, there are no settings to achieve that.
I will add this request to our improvement list!

Thank you for understanding!

Hello!

If you want to move the theme to another website or change domain/migrate, you’ll need to reset the license key from that website: https://www.screencast.com/t/Zt12bpyX and remove the theme (delete), in this way the license will be available for the new website and you can use the theme without any problems.

Thank you!

Hello!

If you want to move the theme to another website or change domain/migrate, you’ll need to reset the license key from that website: https://www.screencast.com/t/Zt12bpyX and remove the theme (delete), in this way the license will be available for the new website and you can use the theme without any problems.

Thank you!

Hello!

You can use a license key for one single product(website). For the other domains/sub-domains, please consider buying another license key. There are two places for a license: one can be used for staging, and the other is for the live version of your product/sub-domain/website. If you want to move the theme to another website or change domain/migrate, you’ll need to reset the license key from that website: https://www.screencast.com/t/Zt12bpyX and remove the theme (delete), in this way the license will be available for the new website and you can use the theme without any problems.

Thank you!

Hello!

If you have the same settings on all three websites, why does the issue appear only on the oldest? Do you have some different settings? The theme does not affect your ads. Please get in touch with your host and ask about this issue.

Thank you!

Hello!

I’m glad that I could help you!

Have a wonderful day!

Hello!

Do you have the image in your new WordPress install? Try to place it again in the tagdiv Composer. Make sure you copy the page code and not the homepage template.

Thank you!

Hello!

I need access to see the image. Contact us via email at contact@tagdiv.com and provide the following:
– admin URL and credentials
– a link to this topic to identify you
– the necessary details

We will check the issues you have and try to help you asap.

Thank you!

Hello!

Please decrease the backup limit to 1 like this: https://prnt.sc/tE2E5oJ8iTgD
Save and check again.
If the problem is still there, then please get in touch with us via email at contact@tagdiv.com and provide the following:
– admin URL and credentials
– cpanel URL and credentials
– a link to this topic to identify you

Thank you!

Hello!

Make a test and deactivate ALL plugins except tagDiv ones. Also, if you are using a cache plugin, deactivate it, clear all cache, and try again.

Let me know the results!

Thank you!

Hello!

I’m glad that I could help you!

Have a nice day!