Hello!

Please provide more information about your issue, screenshots and your website link in order to help you efficiently.

A solution for sending a screenshot is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Hello!

This issue has been discussed here: https://forum.tagdiv.com/topic/where-is-the-featured-audio-coming-from/
Please add the podcast how I was explained there.

Hope that helps you!

Thank you!

Hello!

We will reply to you and try to solve your issues, we answer from oldest to newest.
Please be patient!
Support Hours (GMT+2)

Monday – Friday:
8:00 AM – 17:00 PM

Thank you for understanding!

Hello!

Please check this video: https://www.screencast.com/t/Rg1kNdLXXPSJ
If you do not mean this, then please provide more information, screenshots or video.

A solution for sending a screenshot is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Let me know the results!

Thank you!

Hello!

Both of them are there in the newest version: https://www.screencast.com/t/AHkwgx7mqEza
Please re-add the element. For the single image you need to upload a picture, otherwise you will see this: https://www.screencast.com/t/SClku5Rq

Thank you!

Hello Kien!

If you will build a mobile page for the articles, then you need to place the social share bar in a row and make that row as sticky.

Thank you!

Hello!

I can see that my colleague replied to you in your last email on 27th August. Please resend the email at contact@tagdiv.com and provide the following:

– admin url and credentials
– a link to this topic in order to identify you

Or provide more information about your issue, screenshots with the mobile page and where you assigned it, documentation here: https://www.youtube.com/watch?v=SpGkOnJeNZY

Thank you!

Hello!

Please make a full backup, send an email at contact@tagdiv.com and provide wp-admin and Cpanel access, so we can investigate this issue and let you know what can be done there. Also paste a link to this topic so we can easily identify you.

Thank you!

Hello!

It seems that you have so many elements in your menu, that’s why is looking like this.
I recommend you to assign a new cloud/PRO template, in order to customize it with TagDiv Composer plugin.

Thank you!

Hello!

The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello!

Please provide more information and screenshots with exactly what you want to translate, so we can help you.

Thank you!

Hello!

For cloud templates, you should add the ads when you edit the post with TagDiv Composer in the element called ” Single Post Content ” in the tab ADS or you can use the element called “Ad box” from TagDiv Composer and there you need to add the ads.

Thank you!

Hello!

We recommend a full backup before, so if you have it you can apply it.
Please take a look for this advice before updating: https://forum.tagdiv.com/topic/action-required-please-read-how-to-update-to-the-newspaper-theme-v-10/
I recommend you to make a full backup and update plugins and the theme via file transfer, so that you don’t face any error: https://forum.tagdiv.com/how-to-update-the-theme-2/

Thank you!

Hello!

The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hi,

Please make a full backup, send an email at contact@tagdiv.com and provide wp-admin and Cpanel access, so we can investigate this issue and let you know what can be done. Also paste a link to this topic so we can easily identify you.

Thanks!

Hello!

You need to set the excerpt on the letters from Theme Panel -> Excerpts : https://www.screencast.com/t/EROolW6hTSk0 and after you can set to the title length and excerpt length https://www.screencast.com/t/seKSculAUJa

Thank you!

Hello!

You need to assign those templates to your pages from your website.
For example, check our video tutorial about how to import and assign cloud library templates: https://www.youtube.com/watch?v=6m8-EebnfM0

Thank you!

Hello!

For example you can import other template for posts, category pages, headers, footer etc to change the design of a demo(prebuilt website).
A guide here: https://www.youtube.com/watch?v=ezaaE2VP7V8

Thank you!

Hello!

Edit the homepage with TagDiv Composer and customize the template. A guide here: https://www.youtube.com/watch?v=ezaaE2VP7V8
You can delete all the elements from there and let the Latest articles element called ” Posts Loop”. There is actually a recycle bin basket for every element if you just look carefully: https://www.screencast.com/t/wFYdqgpo6pT ; You could try to delete it like this also: select the row, press the button delete from your keyboard, then with your mouse select “YES”.
Also you have another option too, check this: https://www.screencast.com/t/pxuOzYIIpcG

Thank you!

Hello!

Please make sure you have the latest version of the PHP, WordPress, theme and plugins(11.2). Delete and re-install the TagDiv Composer plugin.
Please check if this code is missing from your htaccess file: https://www.screencast.com/t/iN0R93dD3p from our requirements, make sure you have all the requirements as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/

Let me know the results!

Thank you!

Hello!

Please provide more information about what you need to achieve, screenshots and your website link in order to help you efficiently.

A solution for sending a screenshot is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Hello!

I’ve checked your website, but I can’t see what you are explained there.
If the problem is still there, please provide more information about your issue, screenshots or video in order to help you efficiently.

A solution for sending a screenshot is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Hello!

This issue has been already discussed here: https://forum.tagdiv.com/topic/errors-at-columns-elements-5/
Please make sure you did all the steps which I mentioned here: https://forum.tagdiv.com/topic/errors-at-columns-1models-0dom-the-model-does-not-match-the-content-curr/
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello!

First of all, please make sure you have a backup done and then you can update the theme and the TagDiv plugins also.
Please take a look for this advice before updating: https://forum.tagdiv.com/topic/action-required-please-read-how-to-update-to-the-newspaper-theme-v-10/
I recommend you to make a backup and update plugins and the theme via file transfer, so that you don’t face any error: https://forum.tagdiv.com/how-to-update-the-theme-2/
Let me know about your results!

You can use a license key for one single product, but if you want to move the theme to another website or change domain/migrate, you’ll need to reset the license key from that website: https://www.screencast.com/t/Zt12bpyX and remove the theme (delete), in this way the license will be available for the new website and you can use the theme without any problems.
According to Envato license terms, a theme can be used for a single end product (website):
– https://themeforest.net/licenses/standard
– https://themeforest.net/licenses/terms/regular

Thank you!

Hello!

This issue has been already discussed here: https://forum.tagdiv.com/topic/errors-at-columns-elements-5/
Please make sure you did all the steps which I mentioned here: https://forum.tagdiv.com/topic/errors-at-columns-1models-0dom-the-model-does-not-match-the-content-curr/
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!