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Bettina
tagDiv Staff

Hello!

First of all, please make sure you have the latest update(version 11.2) of the theme and plugins also: https://forum.tagdiv.com/newspaper-how-to-update-a-plugin/
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.

Let me know the results!

Thank you!

Bettina
tagDiv Staff

Hello!

First of all, please make sure you have the latest update(version 11.2) of the theme and plugins also: https://forum.tagdiv.com/newspaper-how-to-update-a-plugin/
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.

Thank you!

Bettina
tagDiv Staff

Hello!

If you will follow the topic, you will find the solution.

Thank you for understanding!

Bettina
tagDiv Staff

Hi,

Please make a full backup, send an email at contact@tagdiv.com and provide wp-admin and Cpanel access, so we can investigate this issue. Also paste a link to this topic so we can easily identify you.
Let us know and we will gladly assist you.

Thanks!

Bettina
tagDiv Staff

Hello!

Your header can not be seen on the homepage: https://www.screencast.com/t/rEI9aCvbkK and the search is working normally. It is possible that you have some offset in that posts loop if you edit the search page with TagDiv Composer. Please check!

Thank you!

Bettina
tagDiv Staff

Hi,

If you do not want or can provide any information here, then please make a full backup, send an email at contact@tagdiv.com and provide wp-admin and Cpanel access, so we can investigate this issue and let you know what can be done. Also paste a link to this topic so we can easily identify you.

Thanks!

Bettina
tagDiv Staff

Hello!

Please access a post from your website, press the button ” Edit with TagDiv Composer ” and add the element called Single Post Views. On the left side of your screen from the Composer building page, you can find some settings regarding this element.

Thank you!

Bettina
tagDiv Staff

Hello!

Please edit this post with TagDiv Composer and check if you have the Single Post Content element twice in the page and delete one element.
Let me know the results!

Thank you!

Bettina
tagDiv Staff

Hello!

If you sent an email, then we will take a look and reply to you as soon as possible.

Thank you!

Bettina
tagDiv Staff

Hello!

Follow this topic: https://forum.tagdiv.com/topic/sharing-the-critic/

Hope that helps you!

Thank you!

Bettina
tagDiv Staff

Hello!

If you import a cloud/Pro template, then you do not need theme panel, you can edit it with TagDiv Composer. For more information about TagDiv Composer, please check our documentation here: https://forum.tagdiv.com/tagdiv-composer-tutorial/
You can see the tablet version, mobile version when you change the viewport: https://www.screencast.com/t/XDQJedlggSB
Also, the settings from theme panel do not reflect to the cloud templates, because the settings from Composer have priority.
When you enter again to the theme panel, the settings you changed before are saving in the theme panel? Please let me know.

Thank you!

Bettina
tagDiv Staff

Hello!

Click on the sides and check the row’s settings. It could be there in the CSS tab as well and you need to press “Remove”.

Thank you!

Bettina
tagDiv Staff
Bettina
tagDiv Staff

Hi,

Please make a full backup, send an email at contact@tagdiv.com and provide wp-admin and Cpanel access, so we can investigate this issue. Also paste a link to this topic so we can easily identify you.
Let us know and we will gladly assist you.

Thanks!

Bettina
tagDiv Staff

Hello!

First of all, please make sure you have a full backup done and then you can update the theme and the TagDiv plugins also.
Please take a look for this advice before updating: https://forum.tagdiv.com/topic/action-required-please-read-how-to-update-to-the-newspaper-theme-v-10/
I recommend you to make a backup and update plugins and the theme via file transfer, so that you don’t face any error: https://forum.tagdiv.com/how-to-update-the-theme-2/

Thank you!

Bettina
tagDiv Staff

Hello!

Please provide more information about your issue, screenshots and your website link in order to help you efficiently.
Please try not to reply multiple times in the topic if possible, this will only delay our response. Replying multiple times will refresh the topic date and move it to the back of the line, we answer from oldest to newest.

Thank you!

Bettina
tagDiv Staff

Hello!

Please provide more information about your issue, screenshots in order to help you efficiently.

Thank you!

Bettina
tagDiv Staff

Hello!

I’ve checked your website and I can’t see any white spaces, please clear the cache and check again the results.

Thank you!

Bettina
tagDiv Staff

Hello!

Please provide more information about your issue, screenshots and your website link in order to help you efficiently.
Or, if you have the same problem as the one mentioned in this topic, then please contact and provide us all what my colleague mentioned above.

Thank you!

Bettina
tagDiv Staff

Hello!

Please click on that text and in the TagDiv Composer builder page you should find some element’s setting on the left side of the screen, also there is a CSS tab.
If this is not what you mean, then please provide more information about your issue.

Hope that helps you!

Thank you!

Bettina
tagDiv Staff

Hello!

Please check this screenshot: https://www.screencast.com/t/UMEnPZOr7

Thank you!

Bettina
tagDiv Staff

Hello!

You should set an offset for the second one. For more information about this feature, please check our documentation here: https://forum.tagdiv.com/offset-feature/

Thank you!

Bettina
tagDiv Staff

Hello!

Please check this topic where we discussed about this: https://forum.tagdiv.com/topic/ajax-view-counter-poor-performance-breaks-site-under-load/

Thank you!

Bettina
tagDiv Staff

Hello!

Yes, you are right. But you can test and use a plugin which suits your needs.

Thank you for understanding!

Bettina
tagDiv Staff

Hello!

If your settings are missing, then please make sure you have Standard pack plugin installed and active.
If you use a cloud/PRO template, then there is an element in TagDiv Composer called “Single Post Smartlist”.

Thank you!

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