Home User profile
tagDiv Staff
This user did not write anything. So we are just showing here some random text to make the profile page look nice :)
Bettina
tagDiv Staff

Hello!

First of all, please ask your host about this.
If this problem is from our theme, then make sure it’s not about a plugin conflict or a security setting.

Let me know the results!

Thank you!

Bettina
tagDiv Staff

Hello!

I can see your page like this: https://www.screencast.com/t/zQEnplJe in Chrome and Opera.
Please clear your cache and try again.

Thank you!

Bettina
tagDiv Staff

Hello!

Unfortunately, we do not have a tested plugin for this. But, you can test one and use the one which suits your needs.

Thank you for understanding!

Bettina
tagDiv Staff

Hello!

Please try to deactivate the lazy load: https://forum.tagdiv.com/loading-image-effects/ and see the results!
If the problem is still there, then please make a full backup, send an email at contact@tagdiv.com and provide wp-admin, so we can investigate this issue and let you know what can be done there. Also paste a link to this topic so we can easily identify you.

Thank you!

Bettina
tagDiv Staff

Hello!

Please make sure you access the correct link in your browser: https://www.screencast.com/t/EAwqTQoEfF

Thank you!

Bettina
tagDiv Staff

Hello!

Please check the settings when you edit the pages with TagDiv Composer, also on the mobile viewport: https://www.screencast.com/t/XDQJedlggSB
It could be a gap or some wrong settings.
If the problem is still there, then deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache(also from your browser) and try again.

Let me know the results!

Thank you!

Bettina
tagDiv Staff

Hello!

This is a category page. Please assign a cloud template and then you can edit it with the TagDiv Composer plugin. If you have some errors while you try to edit this page, then there is a plugin conflict (a plugin which is not tested with our theme).
Check an example here: https://www.youtube.com/watch?v=I1R3j1QYod0

Let me know the results!

Thank you!

Bettina
tagDiv Staff

Hello!

Sometimes, the cloud ones from the demos are set up like that. That’s why you can customize it or set it after your needs.
I’m glad that you could solve the issue.

Thank you!

Bettina
tagDiv Staff

Hello!

When you edit the page with TagDiv Composer, add the element called Flex block and you can delete this element called Blocks. For more information about TagDiv Composer, please check our documentation here: https://forum.tagdiv.com/tagdiv-composer-tutorial/

Thank you!

Bettina
tagDiv Staff

Hello!

We will take in consideration your query.

Thank you!

Bettina
tagDiv Staff

Hello!

Yes, it is still there. I have tested it on my end and disabling the general modal image from the theme panel completely disables the lightbox effect: bhttps://www.screencast.com/t/wp1KMqdcTJ

Thank you!

Bettina
tagDiv Staff

Hello!

Please provide more information about your issue, screenshots or a video and your website link in order to help you efficiently.
A solution for sending a screenshot is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Please make sure you have all the requirements as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/

Thank you!

Bettina
tagDiv Staff

Hello!

Please deactivate one of them, clear the cache and you can know if there is a conflict plugin or not. Maybe, it could be from other plugin too. Please check and see which one causes the error.

Thank you!

Bettina
tagDiv Staff

Hello!

Please provide more information about your issue, screenshots or a video about what you need to achieve and your website link in order to help you efficiently.
A solution for sending a screenshot is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Bettina
tagDiv Staff

Hello!

Please check this video tutorial: https://www.youtube.com/watch?v=yzVNiC3Wraw

Hope that helps you!

Thank you!

Bettina
tagDiv Staff

Hello!

Yes, but not on the Chrome browser. Please make sure you have the latest update of the WordPress, theme and plugins(11.2). It could be a cache problem or a plugin conflict.
Deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache(also from your browser) and try again.

Let me know the results!

Thank you!

Bettina
tagDiv Staff

Hello!

Please follow this article: https://wpengine.com/resources/troubleshooting-wordpress-media-library/

Thank you!

Bettina
tagDiv Staff

Hello!

Yes, you are right, unfortunately, there you can’t find this setting. That’s why you need to use a flex block instead of the big grid flex.

Thank you for understanding!

Bettina
tagDiv Staff

Hello!

Please provide more information about your issue, screenshots or a video about what you need to achieve in order to help you efficiently.
A solution for sending a screenshot is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Bettina
tagDiv Staff

Hello!

Yes, I understand you. Please make a full backup, send an email at contact@tagdiv.com and provide wp-admin and Cpanel access, so we can investigate this issue and let you know what can be done there. Also paste a link to this topic so we can easily identify you. Let us know and we will gladly assist you.

Thank you!

Bettina
tagDiv Staff

Hello!

The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please make a full backup, contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Bettina
tagDiv Staff

Hello!

Please check if you have “Empty column” in the TagDiv Composer builder page and delete them. Also, check the element’s settings. Check all the pages where you have that gap and see if there is a setting for that.
If every setting is alright, then it could be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.

Let me know the results!

Thank you!

Bettina
tagDiv Staff

Hello!

For this error you can check our guide from here at point 5: https://forum.tagdiv.com/tagdiv-composer-not-working/
Also, try to deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Please also check the page for special characters and remove them if they exist.
If the problem is still there, then make a full backup, send an email at contact@tagdiv.com and provide wp-admin and Cpanel access, so we can investigate this issue. Also paste a link to this topic so we can easily identify you.

Thank you!

Bettina
tagDiv Staff

Hello!

Please provide more information about your issue, screenshots about what you need to achieve and your website link in order to help you efficiently.

Thank you!

Bettina
tagDiv Staff
Viewing 25 posts - 15,851 through 15,875 (of 20,833 total)