Hello!

You can request a refund here: https://themeforest.net/refund_requests/new and we will approve it as soon as possible and Envato will refund your money.

Thank you!

Hello!

You can find it here: \wp-content\plugins\td-composer\mobile\functions.php

But, please note that any change you make in the files after update will be overwritten and you have to make the changes again. Better save the code somewhere and then apply it again after update.

Hope that helps you somehow!

Thank you!

Hello!

If you sent an email, then my colleagues will take a look and will reply you as soon as possible.

Thank you!

Hello!

Unfortunately, other settings than Composer we don’t have in our theme to make anything sticky.

Thank you for understanding!

Hello!

We recommend using WP Super Cache plugin with these configurations: https://forum.tagdiv.com/cache-plugin-install-and-configure/
If the issue is still there, then please send an email at contact@tagdiv.com and provide wp-admin, so we can investigate this issue. Also paste a link to this topic so we can easily identify you.
Let us know and we will gladly assist you.

Thank you!

Hi,

Please send an email at contact@tagdiv.com and provide wp-admin, so we can investigate this issue. Also paste a link to this topic so we can easily identify you.
Let us know and we will gladly assist you.

Thanks!

Hello!

Please note that the recommended featured image size is 800x600px or 1920x1080px. You can use the tagDiv Composer and set your thumb sizes as you can see here: https://www.screencast.com/t/CJUsauI9KSd

Thank you!

Hello!

If this will be considered as a new feature in the next updates, then we will try our best to bring you a best solution in the future.
We will take in consideration your query.

Thank you!

Hello!

Try to install Composer like my colleague explained in this topic: https://forum.tagdiv.com/topic/please-help-with-revslider/

Hope that helps you!

Thank you!

Hello!

Yes, you can achieve this from flex blocks settings using a limit/offset: https://forum.tagdiv.com/flex-block-settings-guide/
Hope that helps you!

Thank you!

Hello!

If you sent an email, then my colleagues will take a look and will reply you as soon as possible.

Thank you!

Hello!

This issue has been already discussed here: https://forum.tagdiv.com/topic/errors-at-columns-elements-5/

Thank you!

Hello!

If you sent an email, then my colleagues will reply you as soon as possible.
I would like to inform you about our EASTER SUPPORT SCHEDULE, presented also in our banner: https://www.screencast.com/t/zmcHzEO9g9 and our normal schedule here: https://forum.tagdiv.com/newspaper-theme-support/

Thank you for understanding!

Hello!

First of all, please make sure you have a backup done and then you can update the theme and the TagDiv plugins also.
Please take a look for this advice before updating: https://forum.tagdiv.com/topic/action-required-please-read-how-to-update-to-the-newspaper-theme-v-10/
I recommend you to make a backup and update plugins and the theme via file transfer, so that you don’t face any error: https://forum.tagdiv.com/how-to-update-the-theme-2/

I recommend you after update to try these steps:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)

Also, make sure your WordPress and plugins are up to date(specially Standard Pack installed and active if you use default templates).
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache(also from your browser) and try again.

Thank you!

Hello!

Add this CSS code for the titles:

.td_block_template_14 .td-block-title {
font-size: 18px;}


Thank you!

Hello!

This seems to be a WordPress issue as you can see here: https://core.trac.wordpress.org/ticket/47510
Please make sure you have your WordPress and plugins up to date.

1. Please provide a screenshot with the issue there or what you need exactly.
2. There is no setting for that in our theme
3. Please provide a screenshot with exactly the location you need to have that button.
4. We have an element in Composer called ” Mobile horizontal menu “. With this element you can be able to achieve what you need.

Thanks!

Hello!

Unfortunately, there is no possibility to upload an image for each device. What you can try is to upload an image with a smaller size while also checking for the clarity.

Thank you!

Hello!

If you sent an email, then my colleagues will reply you as soon as possible.

Thank you!

Hello!

I am not sure I fully understand what you are looking to edit. Can you please provide a screenshot, more information and an url to your website ?

Thank you!

Hello!

I am not sure I fully understand what you are looking to edit. Can you please provide a screenshot, more information and an url to your website ?

Thank you!

Hello!

Normally, if you uninstall and install again the plugin, there should be no problem.
Also, I recommend you to make a full backup just to be sure about this.

Thank you!

Hi,

Please send an email at contact@tagdiv.com and provide wp-admin, so we can investigate this issue. Also paste a link to this topic so we can easily identify you.
Let us know and we will gladly assist you.

Thanks!

Hello!

Unfortunately, there is no setting in our theme to achieve that.

Thank you for understanding!

Hello Barbara!

Unfortunately, your email was in spam.
My colleagues will reply you as soon as possible.

We are sorry for the inconvenience!

Hello Max!

Unfortunately, for flex blocks there is no option to do that configuration because this is the way the functionality works.

We are sorry for the inconvenience!