Hello!

I’m sorry that you could not achieve what you need with our theme.
You can request a refund here: https://themeforest.net/refund_requests/new and we will approve it as soon as possible and Envato will refund your money.

Thank you!

Hello!

Please make sure your WordPress, TagDiv plugins are up to date.
Also, make sure that all the settings are like in our requirements, please follow the guide carefully: https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
If you are using a cache plugin, deactivate it, clear all cache(also from your browser) and try again.
We recommend using WP Super Cache plugin: https://forum.tagdiv.com/cache-plugin-install-and-configure/

Let us know the results!

Thank you!

Hello!

A solution for sending a screenshot is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Hello!

If you want to have your projects done, then you can contact our custom work here, so they can help you efficiently than others recommendations.

Thank you for understanding!

Hello!

Please take a look at your API key settings to be set like this:
https://prnt.sc/11g12b4 ; if still doesn’t work, then try to regenerate the key and try again.

Thank you!

Hello!

From the theme panel settings you are not able to set the width of the content or set up some custom margins. All these settings are available in TagDiv Composer plugin which is compatible only with a cloud/PRO template.

Thank you!

Hello!

For cloud templates the file is in td-cloud-library/shortcodes/header/tdb_header_logo.php

But, please note that any change you make in the files after update will be overwritten and you have to make the changes again. Better save the code somewhere and then apply it again after update.

Hope that helps you somehow!

Thank you!

Hello!

Yes, it is ok. Edit that weather element with TagDiv Composer, delete it and add it again.
If there is still persist the issue, then check in the files if you have that picture from that error.
Let me know about your results!

Thank you!

Hello!

For customization and other services you can contact our custom work team here: https://tagdiv.com/premium-customization-services/

Thank you!

Hello!

Why should be twice there? I mean to move it to the footer.

Thank you!

Hello!

Unfortunately, we have not tested Polylang plugin, so we can’t say if it will work or not. Also, please note that we don’t offer support for untested plugins.
Check our documentation here: https://forum.tagdiv.com/using-theme-translations-together-wpml/

Thank you!

Hello!

According to Envato license terms, a theme can be used for a single end product (website):
– https://themeforest.net/licenses/standard
– https://themeforest.net/licenses/terms/regular

Thank you!

Hello @rajpbm!

I am not sure I fully understand what you are looking to edit. Can you please provide more information, a screenshot and an url to your website ?

Thank you!

Hello!

Check this topic where we discussed about this issue: https://forum.tagdiv.com/topic/wp_booster-error-on-single-more-from-author-box-in-td-composer-after-update/
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello!

Check this tutorial here: https://www.youtube.com/watch?v=smQ6PEtkexs
If it is not what you mean, then please provide me more information about what you are looking to achieve.

Thank you!

Hello!

Try to re-install the plugin Cloud Library and TagDiv Composer and please start looking for a plugin conflict, deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.

Thank you!

Hi,

Please send an email at contact@tagdiv.com and provide wp-admin, so we can investigate more into this issue. Also paste a link to this topic so we can easily identify you.
Let us know and we will gladly assist you.

Thanks!

Hello @gbhackersonsecurity!

Please enable these settings from theme panel: https://www.screencast.com/t/wZPqZPdJ6Dz

Thank you!

Hello Kristiyan!

For GDPR we recommend the WP GDPR Compliance: https://www.screencast.com/t/0XNlTrnp3x

Thank you!

Hello!

Please provide me a screenshot, your website link and point me the location where you want to add Instagram icon in order to help you.

Thank you!

Hello!

We will take in consideration your query.

Thank you for the request and proposal!

Hello!

Our team is continuously working on this and we will update and optimize our demos also as soon as possible.

Thank you for your understanding!

Hello!

No. It should be not hide.

Thank you!

Hi!

Please send an email at contact@tagdiv.com and provide wp-admin and Cpanel access, so we can investigate this issue. Also paste a link to this topic so we can easily identify you.
Let us know and we will gladly assist you.

Thanks!

Hello!

Please verify if all rows from there has the same stretch row and also check if the rows has some padding. Please adjust on every viewport.

Thank you!