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tagDiv Staff
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Bettina
tagDiv Staff

Hello Varun!

Make sure the block has no offset: https://forum.tagdiv.com/offset-feature/\
Make a test and deactivate all plugins except tagDiv ones. Also, if you are using a cache plugin, deactivate it, clear all cache, and try again.
If the problem is still there, then please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you

Thank you!

Bettina
tagDiv Staff

Hello @mattemkadia!

You can delete it. After a refresh, when you enter the LIVE CSS option again and press the save button, the ‘td_live_css_local_storage’ will appear again, empty.

Thank you!

Bettina
tagDiv Staff

Hello @mattemkadia!

Please delete the code and update the theme and the plugins to the latest version.
Follow this guide to clean your WordPress and theme of malware: https://askwpgirl.com/10-steps-remove-malware-wordpress-site/
After that, you can update the theme to the latest update.
For every update, we always recommend the following:
-> First of all, please make sure you have a backup.
-> Please deactivate all the non-tested plugins with our theme before updating.
-> Update WordPress, PHP, the theme, and plugins to the latest version: https://forum.tagdiv.com/how-to-update-the-theme-2/.
-> Check all these requirements for the theme: https://forum.tagdiv.com/requirements-for-newspaper/

Thank you!

Bettina
tagDiv Staff

Hello @roccomaglio!

Make sure it is not from the cache plugin that you use. Please uninstall it and check again.
If the problem is still there, then please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you

Thank you!

Bettina
tagDiv Staff

Hello @Seb!

Make a test and deactivate all plugins except tagDiv ones. Also, if you are using a cache plugin, deactivate it, clear all cache, and try again.
If the problem is still there, then please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you

Thank you!

Bettina
tagDiv Staff

Hello!

Unfortunately, there is no list with this information. We recommend that you have the latest update of the theme and plugins.

Thank you!

Bettina
tagDiv Staff

Hello!

For every update, we always recommend the following:
-> First of all, please make sure you have a backup.
-> Please deactivate all the non-tested plugins with our theme before updating.
-> Update WordPress, PHP, the theme, and plugins to the latest version: https://forum.tagdiv.com/how-to-update-the-theme-2/.
-> Check all these requirements for the theme: https://forum.tagdiv.com/requirements-for-newspaper/

If you have the latest update of the theme, then you can delete the tagdiv Composer plugin, go to the Newspaper -> Plugins, install and activate it again.

Thank you!

Bettina
tagDiv Staff

Hello!

The latest version of the tagdiv Composer is 4.9. You can see which version you use in Dashboard -> Plugins -> https://app.screencast.com/ZqiNnMR3sSbeD

Thank you!

Bettina
tagDiv Staff

Hello @blessingiyama!

I can see it: https://app.screencast.com/EStKiKPUf6K2q
It is loading and displaying after the ads you’ve added.

Thank you!

Bettina
tagDiv Staff

Hello @lambretta1991 !

You can change the color from here: https://app.screencast.com/ebjvaAmq5TWfD, save the settings, clear the cache and check the results.

Thank you!

Bettina
tagDiv Staff

Hello @allerenitalie !

Make sure the content has a separate row and that you did not add the content to the header’s row. Click on the content’s row: https://app.screencast.com/1mbI7F29C0RSM
If everything is ok in the Tagdiv Composer and the issue is only on your frontend, then the problem could be from a plugin conflict or a caching issue.
Enable these settings from the theme panel for mobile menu and mobile search: https://app.screencast.com/pUtCgElyRwzjo
Make sure you choose a menu in order to display there: https://app.screencast.com/TffmDPVrdAg0Z?tab=Details&conversation=AKSAQD3gCjYHzgr0YLpH4k

Thank you!

Bettina
tagDiv Staff

Hello @Fausto!

Make sure it is not a plugin conflict and check if this setting is disabled: https://app.screencast.com/yvlDRedNYPL8i

Thank you!

Bettina
tagDiv Staff

Hello @Joe!

After installing that section, you should get this: https://app.screencast.com/RmMcoX3BDYTPJ (at the bottom of the page)
But it works only if you have your own video posts.
Replace these post IDs with your own: https://app.screencast.com/aJLpg4ZWaTNW2
Make a test and deactivate all plugins except tagDiv ones. Also, if you are using a cache plugin, deactivate it, clear all cache, and try again.

Let me know the results!

Thank you!

Bettina
tagDiv Staff

Hello @eg49991 !

It seems that you set a max-width: https://app.screencast.com/RPWc6npQUX1jb
Please review the Gutenberg editor or any custom code you’ve added.

Thank you!

Bettina
tagDiv Staff

Hello @roccomaglio!

Please provide more information(screenshots/video) about what exactly is the issue there, what exactly you need to achieve.

A solution for sending a screenshot/video is this:
Download, capture, and send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link; paste it here.

Thank you!

Bettina
tagDiv Staff

Hello @reded !

Please provide more information(screenshots/video) about what exactly is the issue there, what exactly you need to achieve.

A solution for sending a screenshot/video is this:
Download, capture, and send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link; paste it here.

Thank you!

Bettina
tagDiv Staff

Hello @thanhtan09!

Go to the Cloud Templates -> Modules: https://app.screencast.com/SYbTBMFjmo9Dw and add the module template – World Matters Standard: https://app.screencast.com/77u9XbVvmlf3T
Edit the homepage with the tagdiv Composer, click on that block message and choose the module from here: https://app.screencast.com/LuuBf7MzIuU6o in order to display the block design with your own content.

Thank you!

Bettina
tagDiv Staff

Hello!

These post templates have default styles, so there are no more settings. We recommend to use cloud/PRO templates in order to have the possibility to edit them with the TagDiv Composer which contains a lot of functions and features, please check our tutorial here: https://forum.tagdiv.com/tagdiv-composer-tutorial/
More documentation about the cloud templates is here:
https://forum.tagdiv.com/cloud-library-templates/
https://forum.tagdiv.com/design-post-pages-using-cloud-library-templates/
https://forum.tagdiv.com/cloud-library-category-templates/

Thank you!

Bettina
tagDiv Staff

Hello!

It seems like a caching issue. Make a test and deactivate all plugins except tagDiv ones. Also, if you are using a cache plugin, deactivate it, clear all cache, and try again.

Let me know the results!

Thank you!

Bettina
tagDiv Staff

Hello!

Please add this CSS code in the theme panel settings -> custom code -> custom css:

.td-post-content p { word-wrap: normal!important;}
@media (max-width: 767px) { p { margin-right:0!important;}}

Thank you!

Bettina
tagDiv Staff

Hello!

TagDiv Composer is used to edit the page. Click on the mobile viewport: https://www.screencast.com/t/XDQJedlggSB. There, you can see your mobile version and edit or adjust the elements to look better. Also, for changing the font. But it is enough to change the font in desktop viewport. Check the guide: https://forum.tagdiv.com/font-customization/

Thank you!

Bettina
tagDiv Staff

Hello!

Yes, you are right. Unfortunately, you can’t assign them globally. You should set the font to each element. There is only a possibility to do that, if you will install a demo with global fonts already done and already assigned to each element. The guide is here: https://forum.tagdiv.com/font-customization/
You have the settings to change font size or weights on each element. They could be custom, with different values and not the same.
You can copy-paste for example a flex block in the tagdiv Composer. Right-click on the element -> copy and paste after another element by clicking on other element, right-click -> paste. Also, you can change some settings for style to one flex block (copy-style) and apply on other blocks(paste-style).
We recommend you to have the fonts locally stored. Check this thread: https://forum.tagdiv.com/topic/how-do-i-disable-the-mobile-share-button-and-font-optimization/
That option will load alternative fonts for different devices. So, you will have a little bit more control about what font will display there.

Thank you!

Bettina
tagDiv Staff

Hello!

Please go to the Newspaper -> Theme Panel -> Categories -> https://app.screencast.com/6dtdqT2DtRRYF Choose a pro/cloud templates for your categories and their posts. You need to install a pro/cloud template from the Cloud Templates.

Thank you!

Bettina
tagDiv Staff

Hello @Rosemarie!

Make sure you use(installed and active) the Standard Pack plugin from Newspaper -> Plugins. Go to Newspaper -> Theme panel -> Footer, choose no template and delete/change the copyright text from here: https://app.screencast.com/ZyFYnIHD4wLHn

Thank you!

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