Hello,

If you are using the mobile theme plugin, you have to place the code in the mobile theme section at the very bottom of the theme panel. Make sure you clear cache afterwards.

Thank you!

Hello,

Replied in this topic: https://forum.tagdiv.com/topic/remove-demos-and-unnecessary-things-categorytags-shortcode-support/

Thank you!

Hello,

This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,

Our theme does not have any options to add a tagline underneath the title. It can be added with customization though. You can place content in the theme header files like so:
https://www.screencast.com/t/IRQYBhYl

Thanks.

Hello,

Sorry but 4 columns is the maximum sidebar included. There can only be 3 columns + sidebar.

Thank you!

Hello,

Please check the official child theme documentation: https://forum.tagdiv.com/the-child-theme-support-tutorial/
Please check this topic for a more complex explanation: https://forum.tagdiv.com/topic/setting-up-child-theme/

Thank you!

Hello,
These images are the placeholders for the multi-purpose elements which require an image to position properly so a placeholder is necessary for the proper functionality of these elements. That is why these images are present.

Thank you!

Hello,

We do not recommend manually deleting images from the theme. It will result in such errors as you present above. If you want to disable a thumb in order for the theme not to create thumbs for all images in that size, you should just disable it from the theme panel: https://www.screencast.com/t/GFvzuL4aM

Thanks.

Hello,

Please use this guide in order to activate the og image needed: https://forum.tagdiv.com/facebook-share/

Thank you!

Hello,

Please also clear cache and purge cdn files after you delete the elements. It could be your cache that keeps hold of the old version of the page.

Thank you!

Hello,

With the new multi-purpose plugin, you can have 4 columns but only with the new elements. the green ones. The maximum columns available are 4 with the sidebar included though:https://www.screencast.com/t/kJc05K0funDG

Thank you!

Hello,

Please use this guide to properly configure your memory allocation: https://forum.tagdiv.com/system-status-parameters-guide/

Thank you!

Hello,

Please check the theme accent color in the theme colors section of the theme panel. Changing the theme accent will change the general accent color that incluides all of the elements you need changed. https://www.screencast.com/t/y2yfj6MFX

Thank you!

Hello,

I think I understand the issue. You are probably adding sub-menus to the mega menu element. Please check this post as I assume you face the same situation:
https://forum.tagdiv.com/topic/megan-menues/

Thank you!

Hello,

Please add this code in the theme panel under the custom code section.

.td-search-btns-wrap{
display:none!important;
}

Thank you!

Hello,

Unfortunately the files in your child theme will have to be updated as well and the customization re-applied as a child theme is not update proof. Please update your theme to the latest version by using this guide: https://forum.tagdiv.com/how-to-update-the-theme-2/ and then re-create your child theme with the current theme files and re-apply the customization.

Thank you!

Hello,

If you would like to remove the google fonts call from the theme try commenting this code in this file
– https://www.screencast.com/t/9TjPpbkgm4

Thank you!

@ both

Please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation.

Thank you!

Hello,
You have to update the theme to the latest version (8.5.1) (use this guide: https://forum.tagdiv.com/how-to-update-the-theme-2/) and please also disable and delete the multi-purpose plugin you currently have.
Then install it again from the theme plugins section but only after you update the theme.
If the problem is still there please check if admin-ajax.php is not blocked by your host.

Thank you!

Hello,
1. The theme has no ‘restore deleted items’ functionality. The theme does not have any code that can do this. That is caused by your host or cdn. Programs that can create and restore back-ups. The theme does not have any back-up functionality.
As for the colors you mention changing, it is due to a slow loading speed on your site. Css works in cascades. IF the page loads slow, you can see each of these cascades happen live. Please use this guide to increase your site loading speed: https://forum.tagdiv.com/how-to-make-the-site-faster/

2. The theme ad seo yoast both add an og image. If you just need one, please remove the other.

3. If you want to add shortcodes to the templates, yopu will have to place the code in the specific template, not in functions.php. Please check the theme files here for category templates: https://www.screencast.com/t/GR7JqrRF5k1
you can also use https://www.screencast.com/t/VSohzsCF
As for tag pages: https://www.screencast.com/t/VHgM9kNv

Thank you!

Hello,

Please make sure the child theme has a css file added to it. Use the one that is provided in the main theme package under the code folder. The style.css of the child theme is different than the one on the main theme. Please use the one provided in the theme package.

Thank you!

Hello,

The trending now block can be added through the page builder. It is called a news ticker: https://www.screencast.com/t/KL9xaPyzG5Xq

Thank you!

This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hi,
Replied in this topic: https://forum.tagdiv.com/topic/amp-for-wp-accelerated-mobile-pages-for-wordpress/
Thanks

Hello,

If you do not want to show the featured posts, you will have to remove the posts from the ‘featured’ category. This way only the latest posts will show up

Thank you!