Hello,

Please check this post: https://forum.tagdiv.com/topic/how-to-hide-back-to-top-arrow-icon/

Thank you!

Hello,

Usually this happens when there is a broken html tag on that page or post. Please check the code in text mode and make sure all html tags are closed. It could also be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,

Since the page is built in the tagdiv composer you can simply add custom code in a column text element like so: https://www.screencast.com/t/wUghyiwTNT2l

Thank you!

Yes we have lots of users that have buddypress installed and we have no reports of it slowing down the site. The plugin is among the tested and recommended plugins to use with our theme so there should be no issues with it.

Thank you!

Hello,

If you mean this section: https://www.screencast.com/t/8I67rvi0ZyOi
That is the site logo. It can be changed like so: https://forum.tagdiv.com/logo-favicon/

Thank you!

Please contact us via email at contact@tagdiv.com and provide access there. Please also include a link to this topic so we can identify you.

Thank you!

If the issue only appears when installing wptouch, then it is clear that the plugin is not compatible with the theme.
The only tested and recommended plugins to use with our theme are these ones:

WP Super Cache- caching plugin
Contact form 7- used to make contact forms
bbPress- forum plugin
BuddyPress- social network plugin
Font Awesome 4 Menus- icon pack, supported in the theme menus
Jetpack- plugin with lots of features *it may slow down your site
WooCommerce- eCommerce solution
WordPress (Yoast) SEO- SEO plugin
Wp User Avatar- Change users avatars
WPML – multilingual plugin

Anything beyond this list is not tested and I cannot say for sure if it will work or not.

Thanks.

Hi,

Sorry but I cannot see any random images as you mention. Please provide an example of these images. I cannot see them on my end.

Thank you!

Hello,
I can;t say for sure on your site which photo is blurry and which is not as I cnanot access any post at all. i can only access the page itself. Any link on that page returns a 500 error. I need to see the original image from where the thumb is created.

Please provide a precise example of such an image and provide a working link to it.

Thank you!

Hello,
You can add an image link from the media library when you add an image to the theme element: https://www.screencast.com/t/k4FhBjN1c
Thanks

Hello,

The global headers color can be changed from the theme panel: https://www.screencast.com/t/Gz0tJTmQ3Hiv

Thanks.

Hello,

I’m not sure what you mean. The images on your posts take the full width of the content so there is no smaller image for the text to wrap. Please provide an example of what you mean.

Thanks

Hello,

This effect can be seen when changing the header color multiple times. The default color is blue, then you change it to green and on mobile change it to black. CSS works in cascades. If an element is changed many times, you will be able to see the changes as the code loads up.
Also using speedbooster and moving the css to the footer, it will load slower.
Also your page seed influences the css load so please follow google.s advice: https://developers.google.com/speed/pagespeed/insights/?url=https%3A%2F%2Fbestlavka.ru%2F&tab=desktop
Please use this guide: https://forum.tagdiv.com/how-to-make-the-site-faster/

Thank you!

Hello,
@both

Please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation.

Thank you!

Hello,
This is a very common issue and there is a solution. A file is being blocked by your host. Please contact your host and have them unblock admin-ajax.php.
Thanks.

Please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation.

Thank you!

Hello,

It seems you use a font that is not compatible with chrome. On fierfox everything seems fine.
Also please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,
Please provide a link to your site so I can see this blank page.
Thanks.

Please provide a link to your site so I can inspect the css and see why it does not apply.

Thank you!

Hello,

This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,

The patch simply contains the files modified from one version to another. That is meant for people who have code modifications and do not want to replace all the theme files.
If you do not have code modifications, you do not have to use the patch. You can use this guide to properly update the theme: https://forum.tagdiv.com/how-to-update-the-theme-2/

Thank you!

Hello,

Please read this guide: http://www.wpbeginner.com/glossary/category/
It is a wordpress specific element. It can be changed from the WP settings.

Thank you!

Hello Alan,

It is not the custom class that breaks the layout. It is the css you created for that class that does. Please remove your code from the custom code section. A simple extra class has absolutely no influence over the css. Please add a completely new class, one that you did not use in the custom code section and you did not apply any css to.
Css is very complex and very specific. Please use the browser inspector to test your code first.

Thank you!

Hello Martin

For the moment we have no plan in motion regarding cpt implementation. We are currently working on more social options and amp but if this request becomes more popular, we will consider implementing it. We have lots of requests and have to prioritize.

Thank you!

Hello,

If you do not know how to purge cdn files then you are probably not using a cdn server. You can skip this step. If the issue is still there after you disable the plugins and clear cache, please contact us via email at contact@tagdiv.com and provide wp-admin so we can login and investigate.

Thank you!