Hello,

Please use this guide to learn how to use the page builder and add or remove blocks: https://forum.tagdiv.com/tagdiv-composer-tutorial/
https://forum.tagdiv.com/block-settings-tutorial/

Thank you!

Hello,

Unfortunately your customization from newspaper 7 will most likely not work in newspaper 8.5 anymore. The code will have to be re-implemented and adjusted to the new theme code. There is no update proof method of altering the theme files. Code gets changed so your modifications of the old code need to change as well. WP 4.9.1 will not change anything though. Our theme is fully compatible with it so it should not create any issues.
Your child theme will have to be re-created though.
Please use this guide to properly update the theme: https://forum.tagdiv.com/how-to-update-the-theme-2/

Thank you!

Hello,

A background image must be big enough to look good on bigger monitors as well. We recommend a full hd image but even full hd starts to be a bit too small as 4k increases in popularity more and more.

Thank you!

Hello,

Please make sure you regenerate thumbnails by using this guide: https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/

Thank you!

Hello,

Unfortunately the theme does not feature the implementation you need. Pages do not have sharing buttons or ad spots inside the post loop. The latest articles area post loop and cannot get the implementation from the post onto the page. You will need customization services in order to make this implementation but unfortunately we cannot help as it is not covered by the theme support.

Thank you!

Please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation.

Thank you!
Bogdan B

If thew code is added properly, it will not render on the front-end but it depends on what that code is. If it;s a js code, then you can use the analytics section but you need to use the script tag: https://www.w3schools.com/tags/tag_script.asp
Thanks.

Please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation.

Thank you!
Bogdan B

Hello,

Please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation.

Thank you!

Hello,

Yes. That is the main functionality of the field. Here is an example:
theme panel: https://www.screencast.com/t/pBPpEWpW
head section: https://www.screencast.com/t/fJc9XoZgiPT

Thank you!

Hello,

Please update your theme to the latest version as the version you currently have does not support the latest version of WP.
Please use this guide: https://forum.tagdiv.com/how-to-update-the-theme-2/

Thank you!

Hi,
The plugin should work as before without any issues. The plugin works fine on our end. There are no problems in using visual composer.

Please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,
Te top grid shows featured articles. That means articles added to the featured category. The bottom module shows all the articles in a latest to oldest sorting option. There is no sorting option in our theme for these blocks.
If you want to customize it and avoid repetition, find out what the category ID is of your featured category. Say for instance that it is 26

Now, inside of Newspaper\mobile\front-page.php you will find this code:

$wp_query_args = array(
'ignore_sticky_posts' => 1,
'post_status' => 'publish',
'posts_per_page' => $posts_per_page,
'paged' => $paged,
);
Make sure to add:

'category__not_in' => array( 26 ),
to the end of the array so that it looks like this:

$wp_query_args = array(
'ignore_sticky_posts' => 1,
'post_status' => 'publish',
'posts_per_page' => $posts_per_page,
'paged' => $paged,
'category__not_in' => array( 26 ),
);

Thanks.

The code is not found in any of the theme files. That is the ad code from google adsense. It is generated by your adsesne codes in the theme panel. You will not find it anywhere in the theme files.

Thank you!

No problem. Just let us know if it still will not update.

Thanks.

Hello,

Please provide a link to your site so I can inspect it.

Thank you!

Hello,

Our theme features a separate mobile theme implementation like so: https://forum.tagdiv.com/the-mobile-theme/

Thank you!

This was a design choice made by our designers. There is no specific reason meaning it will not break anything if you choose to use the code above.
Thank you!

Hello,

The mega menu only displays 5 items by default, not 10. It was limited to 5 items for a reason. Please use the default implementation and remove your customization or if you want to customize it to show more items, please get help from someone code savvy as you need further adjustment in order to make it display properly.
Thank you for your understanding.

Thank you!

Hello,

If you want your logo not to be scaled down, please use one of the full logo header styles (9, 10 or 11) The other header styles will not show the full logo. This has been the case from the very start. It has nothing to do with the new update.

Thank you!

Unfortunately there is nothing we can help with. A 403 error does not come from the theme. It comes from your host. Please contact your host and check for any blocked files, check firewalls and security tools, etc.

Thank you!

Hi,

@fenomeno0chris
Please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation.

Thank you!

It is enough to copy the demo code for that specific block, but you also need to ad the custom class on the body in the custom code section. As each demo code is based on a specific body class . All the demo css starts with that body class. For the business demo the body class is td-business

Thank you!

Please provide an example of how your images show up. I cannot see any grid on your site.
Thank you!

Hello,

https://developers.google.com/speed/pagespeed/insights/?url=http%3A%2F%2Fwww.techiexpert.com%2F&tab=desktop

Please use this guide for page speed optimization: https://forum.tagdiv.com/how-to-make-the-site-faster/

As a note on speedbooster: https://forum.tagdiv.com/topic/tinymce-advanced-and-other-various-disabling-speed-boster/

Thank you!